We were greeted warmly by Allesandro, who couldn't have been nicer. All went well for the first few hours, but then the AC stopped working (it was in the mid-80s outside), and the WiFi stopped working... more
We were greeted warmly by Allesandro, who couldn't have been nicer. All went well for the first few hours, but then the AC stopped working (it was in the mid-80s outside), and the WiFi stopped working (we were very dependent on WiFi to keep up with our travel arrangements, etc. Whereas the staff came to the room immediately to address the issues, they found no resolution, and we had a very sweltering night, and no ability to get online to complete travel arrangements and other critical business. The hotel is nicely located (about a block from the beach), and we had a lovely lunch at a nice restaurant along the beach front. Be prepared for only a continental breakfast (buffet style), which we paid extra for, thinking we would have the usual breakfast options of most hotel buffets.
We paid for the hotel's shuttle service to the airport; however, the driver dumped everyone off at Terminal 3, in one spot, and he refused to tell us where to go for our various airline checkins. He said he was not allowed to take us to any other terminal - he could only drop us off at the spot where he stopped. Having never been to the Rome airport before, we were totally lost. Turns out we had to lug all our luggage to Terminal 1. Terrible experience with the shuttle! If you opt to stay at this hotel and use the shuttle service to the airport, know that it costs extra and be sure to find out in advance which terminal your airline uses. Because of the failed AC and WiFi, and the terrible airport shuttle service (the hotel uses a third-party shuttle service), I cannot recommend this hotel. less