Hotel Paradiso, BW Signature Collection

Via Catullo 11, Napoli, 80122, Italy
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Hotel Paradiso, BW Signature Collection

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
Via Catullo 11, Napoli, 80122, Italy

Reviews of Hotel Paradiso, BW Signature Collection

Traveller Overview:
4.0 Rating: 1734 reviews
Excellent 49%
Very Good 28%
Average 12%
Poor 5%
Terrible 3%
Rating

871fahima, wrote review 23/08/2021

I would only recommend staying here for the view

The hotel looks great from the outside with a spectacular view looking down on Napoli city. Skybar and Restaurant has limited food and drinks, they are also a bit pricey… Staff members in the receptio... more

Owner Response
BW Paradiso Napoli, Servizi per gli ospiti/front office at BW Signature Collection Hotel Paradiso, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. the thing that pains us most is to read his description of our way of welcoming. We are immensely sorry not to have been able to give the desired comfort away from home. We hope she will be able to give us a second chance , the waitresses, the receptionists and all our staff would like to show you how important your words are for us. We are saddened to learn that our location located on the quiet hill of Posillipo, characterized by new furnishings, a relaxing mini-pool, Solarium and panoramic terrace on the fifth floor, did not fully meet your expectations for Departure. If I can provide any assistance, please don't hesitate to contact us directly. Sincerely, Hotel Paradiso BW Signature Collection di Napoli Angelo De Carlo Front Desk Agent
Rating

Modesto128, wrote review 27/07/2021

Beautiful city

Amazing hotel. Incredible staff and catered to their guest. Great restaurant and great scenery. I would recommend this hotel to friends and family. Not too far from downtown Naples. Great shoppin... more

Owner Response
BW Paradiso Napoli, Servizi per gli ospiti/front office at BW Signature Collection Hotel Paradiso, responded to this review
Dear Client, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our helpful Staff, breakfast service, and cleaning rooms We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards Hotel Paradiso, BW Signature Collection di Napoli Front Desk Agent Marco Ciotola
Rating

jessethe, wrote review 01/07/2021

Hotel with the worst service in Italy 🇮🇹

This hotel has the worst service in Italy 🇮🇹. The tall bald old receptionist tries to push other services in a very agressiva manner. When we ask f taxi he stated “I told you you had to reserve t... more

Owner Response
BW Paradiso Napoli, Servizi per gli ospiti/front office at BW Signature Collection Hotel Paradiso, responded to this review
Dear Jessete , we hope you had a nice journey back home. Our hotel Team are already aware about your complaints during your stay, and we know that they already apologize regarding your unusual and particular experience with us., probably due to misunderstanding Of course, we took good note of all your remarks, and we are to improve our services and standards. We hope that you’ll give us a new opportunity, to prove you that we can progress and offer you a special stay, as we usually do. we are waiting for you soon to Paradiso House, to make you spend a better stay, Yours sincerely Hotel Paradiso, Bw Signature Colelction Manager Alberto Sorretnino
Rating

TahirS188, wrote review 27/09/2020

Amazing View

Fantastic experience in Naples and at the BW Signature. Probably has the best view of the volcano in the whole of Naples. The rooms were large and spacious and provided ample space. Televisions were ... more

Owner Response
BW Paradiso Napoli, Servizi per gli ospiti/front office at BW Signature Collection Hotel Paradiso, responded to this review
Sunny greetings from Naples. we hope that you had a good journey back at home. On behalf of the whole team, we would like to thank you for sharing your experience at Hotel Paradiso on Trip Advisor. We are happy to read that you appreciate every detail that makes " Paradiso House" a unique location to enjoy the beauty of Naples with elegance a lovely cool atmosphere. We invite you to contact us directly for your next stay in Naples, Kind regards. Hotel Paradiso BW Signature Collection di Napoli Front Desk Agent Angelo De Carlo
Rating

Baciccia_Riou, wrote review 16/08/2020

We will be back

The view from the terrace is fantastic, the same if you have taken the sea view room. the gulf of Naples, the islands fill the eyes. The excellent breakfast and the helpful staff with the typical Ne... more

Owner Response
BW Paradiso Napoli, Servizi per gli ospiti/front office at BW Signature Collection Hotel Paradiso, responded to this review
Dear Client, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our helpful Staff, breakfast service, and cleaning rooms We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards Hotel Paradiso, BW Signature Collection di Napoli Front Desk Agent Angelo De Carlo