Worst hotel experience in all of Italy
15/09/2019 DgalCO, Denver, Colorado
We had one night left in Italy and needed to find a hotel close to the Naples airport. This place was advertised as close. I emailed them to ask about parking as we had a car and also how far from the... more
We had one night left in Italy and needed to find a hotel close to the Naples airport. This place was advertised as close. I emailed them to ask about parking as we had a car and also how far from the airport. The email provided is a non-functioning email.
I went ahead and made the reservation online as we were short on time and pictures looked good and reviews were decent. They had a hotel restaurant so figured it was a safe bet, it's just one night.
*read my review on hotel restaurant...the worst dining experience in all of Italy as well.
We checked in and the lady at the front desk was just average on friendliness. The man working next to her seemed to either have a strong dislike for his job or Americans (maybe both) based off his body language towards me.
Our room was tiny and we referred to it a "bunker" but seemed clean enough (see pic).
After having the worst dining experience in all of Italy at this hotels restaurant, (this hotel and the restaurant provided many "firsts" for us in Italy) we returned to our room to find insanely loud music coming from just outside our window. We laid down and tried to sleep (had to be up at 4:30 AM) but to no avail.
My husband walked down to the front desk to ask and the rude man (a different man than the one upon check in) at the front desk said it was a house party and not coming from their (empty) hotel bar area.
I then called down and asked to switched to another room after we tried to tolerate the music but was not able to sleep. Interesting how he suddenly pretended to not speak English anymore and kept asking, "the music is coming from your room?"
Seriously? Um, no, for the 4th time it's coming from outside our window.
Again, he pretended to not understand though my husband had just spoken to him 10 minutes prior and he had a clear understanding of the problem.
We ended up moving rooms at midnight which was more quiet but not before I discovered that drinks in our mini fridge had been half drunk and put back inside the mini fridge. I tried to relay this to him as well but as he desired, I just gave up because I was tired, frustrated, he wasn't helpful and we had to be up in 4 hrs.
I do NOT recommend this hotel to anyone. It isn't as nice as the pictures indicate the carpet is old and dirty, staff is not friendly or helpful and they had a "I don't care" attitude towards paying customers. I also do not feel it is in a safe place if you wanted to walk around (though there is literally nothing but apartments around the hotel).
Also, don't expect to have the amazing views they boast about from their hotel restaurant as they will not allow you to sit outside if there is the least amount of a breeze (which is to be expected when on top of a hill).
Save your time and money and find another place. It is not close to the airport either. At 5AM on a Saturday without any traffic it's at least a 30 min cab ride and much longer if driving yourself. less