Hotel with the worst service in Italy 🇮🇹
This hotel has the worst service in Italy 🇮🇹. The tall bald old receptionist tries to push other services in a very agressiva manner. When we ask f taxi he stated “I told you you had to reserve t... more
This hotel has the worst service in Italy 🇮🇹. The tall bald old receptionist tries to push other services in a very agressiva manner. When we ask f taxi he stated “I told you you had to reserve this service with me. Now it is too late.” I just replied that when not on business trips, I did not want to get stuck with scheduled transportation. I politely indicated that I would use Uber , since no car available. He stated “go ahead”.
Ten minutes later, when Uber could not find a driver, a Asked the bald receptionist for a taxi phone number. He then smirked and stated “Did you learn that Uber does not work here?”
All in all an awful hotel service. Are these
People having a side hustle getting people onto unasked services??? less
BW Paradiso Napoli, Servizi per gli ospiti/front office at BW Signature Collection Hotel Paradiso, responded to this review
Dear Jessete ,
we hope you had a nice journey back home.
Our hotel Team are already aware about your complaints during your stay, and we know that they already apologize regarding your unusual and particular experience with us., probably due to misunderstanding
Of course, we took good note of all your remarks, and we are to improve our services and standards.
We hope that you’ll give us a new opportunity, to prove you that we can progress and offer you a special stay, as we usually do.
we are waiting for you soon to Paradiso House, to make you spend a better stay,
Hotel Paradiso, Bw Signature Colelction