So my husband and I came to this hotel for our honeymoon in September. The hotel knew it was a honeymoon as we had it booked especially through our travel agents....apon arriving there was no "congrat... more
So my husband and I came to this hotel for our honeymoon in September. The hotel knew it was a honeymoon as we had it booked especially through our travel agents....apon arriving there was no "congratulations" of any kind, we were greeted okay-ish and shown to our room.
We thought maybe at dinner time we might have a suprise complementary glass of bubbles perhaps, but again no..... And actually the meal for the first couple nights was a nightmare!
No one told us what to do and how.... Very strange set up, you get a 4 course meal each night but have to choose what you want the night before... We Sat at our table not knowing what to do for at least 30 minutes with no help from staff..... Until eventually we managed to work out what to do.
Food choices were okay..... Not the best of variety.
Staff at this hotel were not overly friendly.... Apart from if you were Russian or German!
My husband and I didn't get any interaction from the owner who walks around every night, barely even a 'hello' but couldn't be more accommodating and lovely to the Russian holiday makers and basically every other nation apart from us English. We understand this part of Italy do not speak much English at all.. And we quite like that fact as we like to try and speak the language of where we are however, if the owner of the hotel couldn't speak a certain language she would get one of the staff members to translate for her!! But not a noise to the English what so ever.
One waitor called Fabio was lovely he spoke the most English and made an effort to have a conversation and speak about each other's travels. He was so kind and helpful and actually an asset to this hotel! I've seen a few other reviews praise him.
The main problem was unfortunately my husband and I both became very sick on this trip, for 5 days we were bed bound... I called down to reception one day asking for a little food and fluids as we were very ill but the receptionist wasn't helpful nor did he try to find a member of staff who could help..... I gave up as neither of us had the energy to try and ask for any more help so i chucked on a top and shorts and literally dragged my self to a near by pharmacy and convenience store to get essentials. My husband had to stay in the room as he was so poorly.... I gathered from this that room service is not an option.
Breakfast was nothing to rave about... Compared to our other holidays this was poor.... No cooked Breakfast at all... Everything in the open, flies landing on the food... Not great..
A noisy area, don't go if you want quiet but that is no fault of the hotel as the area is just a lively place.
All in all....
Unfriendly and unhelpful staff.
Meal time not great but generous.
Brekki not amazing.
Spa was nice and therapist from Czech was lovely.
Wouldn't go again and didn't make our honeymoon special at all... illness couldn't be helped but... Hotel certainly didn't help us either! less
Francescamorri, Responsabile relazioni con la clientela at Hotel Milton Rimini, BW Premier Collection, responded to this review
Dear Lucymegan 24,
first let me thank you for choosing our hotel for your honeymoon.
You wrote that “the hotel knew it was a honeymoon” and I am really surprised and truly sorry, because the agency NEVER notified us about your honeymoon, otherwise we would have provided a complimentary in-room bottle of wine with fresh fruit along with a free upgrade to a superior room (if available), as we always do with honeymooners.
I am sorry that you did not feel taken care of by the whole staff; our staff members speak the main languages (English, French and Russian), and Fabio was your appointed waiter precisely because he speaks your language, therefore there is something I do not quite understand as you wrote that he was kind and supportive but also that nobody helped you…
Tina, the hotel owner, loves spending time with all guests, regardless of their nationality, as you can see in almost all foreign reviews where she is mentioned, therefore it really upsets me to read that she never spoke a word to you…
I apologise if the staff was not helpful when you got sick and again, this surprises me because our receptionists are always very friendly and get out of their way to help our guests (as many other reviews in several different languages can show).
As for the breakfast, everybody has their own taste and I am sorry that it did not exceed your expectations but I would like to point out that a lot of cooked food is available at breakfast, in particular: cooked vegetables, stew and rice, eggs and meat and, above all, made on the moment omelets and crêpes, filled according to our guests’ request (vegetables, ham, nutella…)
As for the set up, some pictures in other reviews clearly show that “sensitive” food is covered (ref. BohemianGypsyWorld review of 16.07.17), in order to be protected from flies etc.
Thank you for your nice words about our spa and therapist Hana that we really appreciate.
I really hope your health improved and allowed you to enjoy the rest of your stay in lively Rimini nonetheless.
With best regards