Hotel l'Arbre Voyageur, BW Premier Collection

The staff here are very nice and most of them could speak English which was a bonus. Parking was a bit of a nightmare as I couldn't understand the instructions over the phone and there was no map on their website. No idea how the discounted underground parking works as I was told they have a partnership but from what I could see you pay the same rate as anyone else who uses it. However that being said it was only 14.50 euros for 24 hrs in underground secure parking. The hotel is a 5 min walk from the main squares and normally has two restaurants but due to covid only one was open when we arrived however the food was very good and the staff equally helpful. The price was also very reasonable. The room was an executive room and very nice albeit it in differed from the photos but that's booking.com for you. The bed was very firm but this suited me but if you prefer a softer mattress you might not like it. The hotel practices covid safety throughout which was very reassuring. less

We were due to return to UK via Dunkirk the following lunchtime, so were pleased to find this hotel, within 60 or so minutes of either Dunkirk or Calais. Easily found in the centre of Lille, there was discounted underground parking within 200m, making it very convenient, and safe for our car. Staff were welcoming and Covid precautions well handled. The room was great, good size, beautifully decorated and modern facilities, and free contents of minibar(soft drinks, water and snacks). The main restaurant was closed when we called, but open for an excellent breakfast (included in our rate). We were given helpful advice, maps and guidance on the very short walk into the unexpected Flemish charm of the city centre. Many fine restaurants and bars, made for a fine and entertaining evening. Highly recommended. less

Our stay at the hotel was very pleasant. The staff is really friendly and smiling. Rooms are comfortable. The minibar is free (no alcohol in the minibar in case you’re wondering). We were a bit disappointed with the breakfast. Like other institutions, there was no “buffet” due to the covid situation, but you could refill as much as you want. However the options are very limited. You get to choose between a plain or chocolate croissant, bread, some jam, watermelon, a hot drink and a juice (bottled, not freshly squeezed). There’s no salty options. Our stay was still great and I still definitely recommend the hotel! less

Stayed here for a couple of nights over Valentine's weekend. Hotel was clean, staff were friendly and I could not fault. My only gripe was that I was not able to get a table for dinner at any time during our stay, possibly my fault for not booking in advance, but I would have thought the hotel would have held some dining room tables for guests who were staying in hotel. less

I really enjoyed my stay at the hotel on a recent weekend city trip. It felt like a boutique hotel with attention to detail in the styling of the lobby and room. The staff were exceptionally friendly too. less