Hotel l'Arbre Voyageur, BW Premier Collection

The common areas of the hotel are fine , as are staff, but rooms as small The carpet in the hallways doesn't look especially clean The rooms are small and, again, while I am sure that they are, the wooden floors do not exude an air of cleanliness, something that I think to be important during the times of Covid The sofa in the bedroom was dirty and had a hole in it Sure that this hotel looks great when you put it hasn't worn well less

We chose this hotel based on TA reviews. Very good choice! Everything was perfect: very polite & attentive staff, spotless room with vary and high quality amenities (Rituals brand) that we deeply appreciated. Even if still pandemic conditions, they propose a quite rich breakfast to be taken away to the room, with pre-booked timeslots during the check-in, in order to respect the sanitary rules and to avoid the crowdness. Coffee machine is available in the room and the minibar is free of charge. They have a deal with the nearest public underground parking (30m walking distance) that is safe and affordable (~13€/24h). Room service also available: tasty food and efficient service. The only minor point to be improved: we ordered a glass of champagne and it seems that the bottle was opened few hours ago, cause not sparkling and fresh anymore. Highly recommended! less

The staff here are very nice and most of them could speak English which was a bonus. Parking was a bit of a nightmare as I couldn't understand the instructions over the phone and there was no map on their website. No idea how the discounted underground parking works as I was told they have a partnership but from what I could see you pay the same rate as anyone else who uses it. However that being said it was only 14.50 euros for 24 hrs in underground secure parking. The hotel is a 5 min walk from the main squares and normally has two restaurants but due to covid only one was open when we arrived however the food was very good and the staff equally helpful. The price was also very reasonable. The room was an executive room and very nice albeit it in differed from the photos but that's booking.com for you. The bed was very firm but this suited me but if you prefer a softer mattress you might not like it. The hotel practices covid safety throughout which was very reassuring. less

We were due to return to UK via Dunkirk the following lunchtime, so were pleased to find this hotel, within 60 or so minutes of either Dunkirk or Calais. Easily found in the centre of Lille, there was discounted underground parking within 200m, making it very convenient, and safe for our car. Staff were welcoming and Covid precautions well handled. The room was great, good size, beautifully decorated and modern facilities, and free contents of minibar(soft drinks, water and snacks). The main restaurant was closed when we called, but open for an excellent breakfast (included in our rate). We were given helpful advice, maps and guidance on the very short walk into the unexpected Flemish charm of the city centre. Many fine restaurants and bars, made for a fine and entertaining evening. Highly recommended. less

Our stay at the hotel was very pleasant. The staff is really friendly and smiling. Rooms are comfortable. The minibar is free (no alcohol in the minibar in case you’re wondering). We were a bit disappointed with the breakfast. Like other institutions, there was no “buffet” due to the covid situation, but you could refill as much as you want. However the options are very limited. You get to choose between a plain or chocolate croissant, bread, some jam, watermelon, a hot drink and a juice (bottled, not freshly squeezed). There’s no salty options. Our stay was still great and I still definitely recommend the hotel! less