When you look at the website the building and rooms look very classy. In reality it it cramped and overdue. The rooms are small and there is to much, worn down, furniture in it that makes the room eve... more
When you look at the website the building and rooms look very classy. In reality it it cramped and overdue. The rooms are small and there is to much, worn down, furniture in it that makes the room even smaller. Also there are several electric gadges inroom but no manuel how these work or what the do to be found. The walls are thin; you hear the neighbours flush. Wifi is medium. Beds were ok and there is an inroom safe and fridge and coffee/tea kettle. Bathroom is small but fine and clean. The tv has only Skynews as international channel, Everything else is Scandinavian(with many english spoken programs). Location is central but can be noisy, hence the earplugs provided. There is 1 elevator which is in the middle of the bar/restaurantarea which gets pretty crowded in the evening and there is no regular staircase in the hotel. Breakfast is oké. Several hot and cold items; but no fish; which must be part of it when you advertise with Scandinavianbreakfast. In the weekends it gets crowded and therefore you must make a reservation for a timeslot to eat.
Didn’t receive the best westernrewards acknoledgement at check-in, nor any stayted BW rewardsperks.
All in all I was dissapointed with the whole experience. Next time I will take an (BW)alternative, enough other options available less
Annelie Bergsten, Hotelldirektör at Hotel Kung Carl, BW Premier Collection, responded to this review
Thank you very much for taking the time to share your review with us. I am really sorry to hear that your stay was not up to expectations. At Hotel Kung Carl, we strive to provide a superior service experience for every guest and every feedback is very important to us. Please be assured that this is not indicative of our usual standards and accept my apologies for the inconvenience. I have taken note of your comments and the matter has been addressed.
I hope that you'll give us another chance to make you satisfied with us and if I can be of assistance in the future, please don't hesitate to contact me directly at firstname.lastname@example.org