Hotel Collingwood, BW Signature Collection

We arrived late on the 24th, 4 of us a a dog, to be warmly welcomed by Alin. Straight into the restaurant to a lovely meal. Fish, chips and duck for the ladies and steaks for the men. All were well cooked and tasty. Our rooms, a double and twin, where adequate and as you would expect with a dog, the double was functional. As we only sleep in them so anything other than what’s required is a waste in my view. The beds were a bit firm for our taste but that’s just us. Parking at the rear is free and easily accessible. Watch out for evening functions as if you’re out for the day the car park might be full. There are a couple of pay and display public car parks nearby so you can leave your car there and move it back when a space appears. The hotel was clean and the reception, dining room and bar where nicely decorated and comfortable. If you have a dog with you dining is in the bar which does not present a problem. What makes this hotel stand out, in my opinion, is the staff. Without exception they were polite, friendly and accommodating. The waitresses in particular where very helpful and efficient. Alin on reception was the stand out person who completely understood the meaning of customer service! We will be back in the future! less

Very good helpful staff. Tasty food in the evenings. Any problem, question, we had was sorted very fast. Easy access to the town and the beach.We will definitely come back soon and say to people we know to stay there if they ever visit Bournemouth. less

We visited recently for an overnight stay for Fathers Day The staff were very friendly, informative and helpful. We booked direct with hotel and did have a slight issue with room requirements but this was quickly rectified. Room was very clean and towels were fluffy and soft. Rooms we had were very contemporary. The hotel has had a recent refurbishment and from the front doesn’t look anything different than other buildings but inside is lovely. We had drinks and food in the bar lounge and also breakfast in the restaurant in the morning and all very good. There is even happy hour between 8pm-10pm! Website mentions a steam room which we didn’t find but there is an inside pool, jacuzzi and sauna. I would like to say a huge thank you to all the staff for making our stay a wonderful one. We will defo return when next visiting Bournemouth less

Lovely refurbished Hotel in an excellent location for all amenities in Bournemouth. The room was very well set out and beautifully decorated, very comfortable beds. The food at breakfast and in the evening was excellent. Well cooked , fresh and a good varied menu. It was the staff however that made our stay so enjoyable. Always with a smile and nothing was too much trouble. You genuinely felt that they had an interest in the job they were doing and that they were enjoying being in the hotel. As shifts changed the standards remained the same whether this was at reception, in the dining room or maid service , even the maintenance managed worked with a smile and had time for us. We have no hesitation in recommending the hotel and will be back again. Thanks for making our stay such a pleasurable experience. less

This was our second visit to the Collingwood this year. It was good to be welcomed back and recognised by some of the staff. We love the location within easy walking distance of the beach and amenities offered in Bournemouth. Our room was in excellent condition and the meals provided were delicious. We have never had food served on such hot plates which made the meals even more enjoyable. Lovely to be able to sit outside and relax after a busy day. We also enjoyed being able to catch the open top bus from right outside - an added bonus. less