On first impression the place is lovely and clean. Staff very friendly and helpful.
Food in the restaurant was fantastic, we stayed in a few hours killing time before a wedding. Reasonably priced.
The room we were in was small. Lovely but small. To give an idea, I'm 5'6, size 12, my partner is 6' and medium build. Neither of us slep at how small the bed was. I'm sorry, but it was a glorified single, even the blanket made it look bigger. And noisy from the banging passage door.
Upon returning from our wedding (in the midst of storm Dennis!) the front door was locked, our key didn't open it, the side door was locked. We weren't given any other information how to get in. A sign to say use main door after 10pm. So back we go. Still locked, no night porter, no bell, no phone number to ring, so we stood 15minutes in terrential rain banging on a door until someone let us in. Not the best experience to have.i think having the night porter also be the barman and chef/takeaway guy, was always going to impact on some customer experience somewhere.Too mnay balls to juggle(I hope he has all the hygiene certs and not just winging it)
Breakfast was lovely again, but I think the staff made it feel inexperienced as they were even asking each other questions in front of us, like we were supposed to know what's for breakfast or where the menus are!?
It all feels very new and inexperienced in my opinion, I think it could be great if small changes made. less