Shocking customer service but room nice
I booked this hotel for my cousin to stay in. Firstly before I booked, I called to ask a few questions about the room. I mentioned the price I had found online and the lady (older lady by the sound of... more
I booked this hotel for my cousin to stay in. Firstly before I booked, I called to ask a few questions about the room. I mentioned the price I had found online and the lady (older lady by the sound of her voice) on reception started aggressively arguing with me about the price and implied I was lying. She kept speaking over me and I didn't even get a chance to explain where I had seen it, explain that it was a deal etc ect. I hung the phone up on her. Some of the worst customer service I have ever received.
I decided to still book with the deal I had seen online as it was such a good price. I then went in to reception to give my credit card details to them for the bond. I did this as I didn't want my cousin to have to give his. He was then hounded by reception when he got there about how there was no credit card details there and without one, he could not check in. I called them straight away and spoke to the girl, for her to 'find' them. No apologies
The room was nice and so was the price. But based on the service, I won't be booking with them again. less
Amanda H, Marketing Director at Hospitality Kalgoorlie, SureStay Collection by Best Western, responded to this review
Thanks for your review. We are very disappointed to hear that you did not receive the type of customer service we are known for, however, we are pleased that you liked the room and the price of the offer you received.