Stayed for Easter break 4 nights. Was told when I called earlier that day to let them know of late arrival they said that would be fine. When I called them again to let them know we will be a little later than 7pm they said we didn't have a booking when I had a booking confirmation number from agoda. It was after 8pm and was stressing out that we didn't have a place to stay. Called again and was told ther was a cancellation! Well I did have a booking and it had been paid for already 2 weeks prior to booking. Anyway girl at reception was lovely and helpful. We received our rook 52. It was clean and comfy all we needed really. Breakfast was fine didn't know it was complimentary with the room. We only went one time,there was nowhere to say it was free in there hotel menu or my booking with Agoda so that was disappointing and nor do the staff tell you its complimentary with your booking either so that really annoyed me. Would have been nice to be told so that was annoying. Breakfast is just basic toast,cereal,fruit,croissants,banana bread,ham,cheese,yoghurt,jams ect tea and coffee. It is fine and good enough no bacon and eggs but as the lady said the chef wasn't on to cook bacon and eggs that was weird are you a hotel where you have a chef that cooks breakfast for the paying customers at the hotel. It was Easter and your a hotel um ok. Beds were comfy,aircon good,shower. Would I stay again? Yes. Oh also a pool is there and quite nice and they have a BBQ. Thank you for our stay we did enjoy it. less
Amanda Hoyne, Agency / Consultant at Hospitality Kalgoorlie, SureStay Collection by Best Western, responded to this review
Hi addikted2travel, What a great review and very thorough too! We are very happy to hear that you had a positive experience with us and hope to see you again in the future.