Disappointing service and little value for money paid.
Our stay was disappointing due to a series of small yet numerous inconveniences. Whilst the rooms were comfortable and clean (except the smell), and had good beds, linens and pillows, I have stayed in... more
Our stay was disappointing due to a series of small yet numerous inconveniences. Whilst the rooms were comfortable and clean (except the smell), and had good beds, linens and pillows, I have stayed in many hotels, and do not believe this one was good value for money. We stayed two days in two rooms with two people in each. Breakfast order lost one day. Breakfast order incorrect both days. Management blocking entrance/exit with their own car for over an hour. Cleaners removing coffee mugs and not replacing them. One room smelling of stale cigarette smoke and not aired out. Only one tiny paper bag provided to dispose of one sanitary product, in each bathroom, both with a bin with no lid. This was not sanitary! Compendium stated further information was available on pages which were missing from the compendium in both rooms. When we rang reception to get the missing information, they didn’t have it and “would let management know”, but never offered to find it for us. Poor quality products in rooms, toilet paper was thinner than a 1 ply tissue. Shower caps tore as you opened them. No salt or pepper provided with any meal. We were not told cleaners would be entering rooms in our absence, had no door tag to ask for rooms not to be cleaned, and cleaners moved personal items when they did come in. The doors banged continuously in the wind each night. I suggest taking your own door stop. less
Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection by Best Western, responded to this review
Hiya jennimariew, Thanks so much for your very thorough review. We are disappointed to hear that you did not really enjoy your stay with us and found the service poor and the price not good. Your comments have been passed onto our team for future improvement of our services.