an average place but with a critical problem
How does this place get 4 out of 5 from my fellow reviewers? This is a very mediocre place at best. My biggest complaint is almost non-existent WiFi connection. It will lose signal or otherwise disc... more
How does this place get 4 out of 5 from my fellow reviewers? This is a very mediocre place at best. My biggest complaint is almost non-existent WiFi connection. It will lose signal or otherwise disconnect every few minutes or so. And when it manages to connect, the speed is among the slowest I've seen. Come on, this day and age, no one should be complaining about internet connectivity issues anymore in a developed country. Another issue is cleanliness -- it was obvious the electric water kettle we used was rarely cleaned -- it still has a fly stuck inside that required me to scrape it off (yes, the fly still stuck after we boiled the water!!). I might sound like a broken record, but how did this place earn 4 out of 5?! less
Amanda H, Marketing Director at Hospitality Carnarvon, SureStay Collection by Best Western, responded to this review
Hi Ricky F,
Thanks so much for taking the time out to review our accommodation. We are disappointed to hear that you did not get a good wifi signal and that you found the motel's cleanliness unsatisfactory. We are always looking to improve our service to guests so will feed this back to the team.