Heywood House Hotel, BW Signature Collection

11 Fenwick Street, Liverpool, Merseyside, L2 7LS, England
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Heywood House Hotel, BW Signature Collection

Affordable boutique luxury in the heart of Liverpool.

Built on the site of Liverpool's first bank, the lovingly-restored Heywood House Hotel, BW Signature Collection by Best Western combines original style with modern luxury. Just a stones throw from James Street station in the thriving business quarte show more

Bars, Free WIFI, Lift to all floors, Restaurants
There is parking available nearby.
Pets not accepted
Guide, hearing & assistance dogs only.
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

11 Fenwick Street, Liverpool, Merseyside, L2 7LS, England
Sat Nav Directions: L2 7LS
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Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • The Alchemist
  • The Alchemist

The Alchemist

Feeling peckish? Our guests can enjoy breakfast and dinner at The Alchemist on the ground floor of the building. It does a full English, sausage butties, gourmet burgers, fajitas and more. And its cocktails are legendary! There are also several bars and restaurants in the vicinity where you can enjoy everything from a quiet drink to a slap-up celebration meal.

Opening hours
Breakfast: 08:00 - 12:00
Lunch: 12:00 - 17:30
Dinner: 17:30 - 22:00
Weekend times may vary

The Alchemist

Enjoy a flaming atmosphere, creative cocktails and devilishly delicious all-day dining that's become the Alchemist trademark - Theatre Served.

Opening hours
09:00-01:00
Weekend times may vary

Reviews of Heywood House Hotel, BW Signature Collection

Traveller Overview:
4.5 Rating: 2116 reviews
Excellent 58%
Very Good 30%
Average 8%
Poor 2%
Terrible 1%
Rating

6026, wrote review 15/01/2022

Great hotel at traditional heart of THE Port City

Ideally located within walking distance of city centre attractions and shops, main Riverside attractions and ferries. For further afield Buses, the Merseyrail network and Lime Street station serve the... more

Owner Response
Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us such a kind review. We are delighted to hear that you enjoyed your stay here with us and that you were particularly impressed with our central location, surrounded by a wealth of bars/restaurants, transport systems and tourist attractions. We thank you for both your custom and feedback and hope to welcome you back to Heywood House soon. Kind regards, Kay
Rating

Companion42948292466, wrote review 19/12/2021

Can’t wait to come back

Well what can I say? We have just returned from heywood house and what a wonderful stay we had. There where a few things on the lead up to the booking that we didn’t like, when I called up to sort a... more

Owner Response
Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Companion, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us such a thoughtful and kind review. We are delighted to hear that you enjoyed your stay here with us and that we were able to help make your anniversary special. Your comments about the staff in particular are very much appreciated and will be shared with the team for a much deserved morale boost. We thank you for both your custom and your feedback and hope we can welcome you back to Heywood House soon. Kind regards, Iona
Rating

museummummy, wrote review 29/11/2021

Really really noisy and smelly drains all for a not bargain price!

On the face of it a really lovely place to stay, but.... I've stayed in city centre hotels in Liverpool and around the world and I've never stayed in a room where I can't actually hear the TV because... more

Owner Response
Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We apologise you encountered some issues during your stay here with us. Please be aware that as a city centre hotel, on a weekend, we sadly find some overspill of noise from surrounding bars/restaurants can be audible in the hotel can occur. We do not advertise, nor claim to be, a quiet hotel and our staff are all instructed to avoid affirming rooms are quiet on weekends. We do have quieter rooms available at the back of the hotel, which we always offer to move guests into if they alert us of noise disturbance. Regarding the ear plugs, we stock a broad range of guest supplies to cater to all of our guests needs, such as toothbrushes and shower caps. The ear plugs we purchase are included in the guest supplies bundle from our supplier. Sadly, the noise on a weekend is a disadvantage of our amazing location, surrounded by Liverpool's premium bars and restaurants. We apologise if this was an issue for you. Regarding the smell from the drains, blockages are inevitable from time to time and are very easily resolved. We do encourage guests to report all issues to us whilst they are in-house and not to inform us via online communication after departure so we can rectify problems for you immediately. We would have been happy to resolve this issue you for you, so please do reach out to us next time so we can ensure your stay is not exacerbated by unresolved issues which can be easily solved! The member of staff you are referring to offered an email contact as you were persisting a resolution for your stay and our reception staff are not authorised to offer refunds etc. We understand you did not contact the manager, so we hope you were satisfied with the response from the receptionist on shift. We thank you again for both your custom and feedback. Kind regards, Kay
Rating

926ljohnson14, wrote review 27/11/2021

Liverpool stay

Hotel was exceptionally clean and friendly. The room was spotless and looked lovely on arrival. Very good value overall. Very good position not far from the Mersey and all amenities. Very Good overal... more

Owner Response
Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear 926ljohnson14, Thank you for your recent stay with us and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our amenities/facilities and central location, close to all main bar/restaurants, shops and tourist attractions. We thank you again for your custom and feedback and hope to welcome you again soon. Kind Regards, Heywood House Hotel
Rating

LPorterxo, wrote review 27/11/2021

Rude Receptionist, doesn’t deserve the job.

My boyfriend and I stayed here for one night this week and the girl on reception was awful. She told us that we didn’t have a booking with them so we got the confirmation to show and she accused us of... more

Owner Response
Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear LPorterxo, Thank you for sharing this information with us and we apologise sincerely for the conduct you experienced. This is absolutely not the way our staff are trained to deliver custom service. We would like to investigate this further and address your request of compensation. If you could please contact reception@heywoodhousehotel.co.uk with your reservation number, we will be glad to explore this incident further. Our apologies again and we thank you for your custom and feedback. Kind regards, Megan