Rude Receptionist, doesn’t deserve the job.
My boyfriend and I stayed here for one night this week and the girl on reception was awful. She told us that we didn’t have a booking with them so we got the confirmation to show and she accused us of... more
My boyfriend and I stayed here for one night this week and the girl on reception was awful. She told us that we didn’t have a booking with them so we got the confirmation to show and she accused us of lying. After about 10 minutes she FINALLY found our booking but didn’t offer us an apology. Already a disgraceful start to our trip. She practically threw the key card at us and didn’t even tell us to enjoy the stay before walking into her office. The room was adequate, nothing special but it was OK for us. My boyfriend wasn’t happy with how this woman treated us at reception and went to ask for the manager. She told us she was the manager and we were shocked. We asked her name and she said it was something like Eyona, no company should have a manager that treats guests this bad. We are the ones paying your wages and think it is only fair for some form of compensation. I would avoid this hotel at all costs, if it weren’t for the night staff who had a lovely conversation with us and the lovely lad who checked us out the next morning. Sad that 1 person can ruin your whole trip. less
Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Thank you for sharing this information with us and we apologise sincerely for the conduct you experienced. This is absolutely not the way our staff are trained to deliver custom service. We would like to investigate this further and address your request of compensation. If you could please contact email@example.com with your reservation number, we will be glad to explore this incident further. Our apologies again and we thank you for your custom and feedback.