Heywood House Hotel, BW Signature Collection

Ideally located within walking distance of city centre attractions and shops, main Riverside attractions and ferries. For further afield Buses, the Merseyrail network and Lime Street station serve the whole of Merseyside and further afield. Comfortable, well appointed but still no meal service. less

Well what can I say? We have just returned from heywood house and what a wonderful stay we had. There where a few things on the lead up to the booking that we didn’t like, when I called up to sort a few things out I always got Jamie on the phone. He really needs to look at his customer service skills. Once we got to the hotel we where welcomed by Iona and she could do enough for us during our stay, her customer service was outstanding. Me and my partner stayed at heywood house for our anniversary and also to attended a concert in the city centre. We ask about an upgrade to a balcony and Iona and Chris the night man yet again amazing guy, where more than happy to upgrade us. Would definitely recommend a balcony room. On our check out we where checked out by a gentleman call James and he was so lovely as well. Asked if we had a nice stay and that’s always nice. The rooms are so nice, lovely comfy bed, nice big bathroom with an amazing deep bath. The white company toiletries, and complementary crisps, water and coke and that was a lovely surprise, we also had a fridge in the room. With working in hotels myself and know people always want a fridge in there room Thanks so much for making our stay amazing Iona, Chris and James We can’t wait to come back less

On the face of it a really lovely place to stay, but.... I've stayed in city centre hotels in Liverpool and around the world and I've never stayed in a room where I can't actually hear the TV because of the noise coming from next door. Our room sounded like it was directly above a nightclub. This is marketed as a Best Western Signature hotel - a boutique hotel. It was far from it. When we arrived we specifically asked is it a quiet room - it was a special occasion and we really needed a break. We were told yes it's very quiet. It wasn't! Impossible to sleep until about 2. We asked about moving rooms and were told the only other room available was even more noisy. On top of this, the smell coming from the bathroom drains was noticeable even when the door was closed, so although you're in a lovely room, it's not relaxing, you can't sleep, and it smells pretty bad. I don't write bad reviews - I always think it could be a one off if something's gone wrong. But this wasn't a one off, that must be happening to everyone who stays in that room at least. And when we raised in on leaving we were told there was no-one who could discuss it with us and given an email to contact. Suspect this happens a lot and it's their way to get rid of any customers who aren't happy spending £150 to be kept awake all night and smell the drains! There was one really helpful member of staff, and they provided us with ear plugs straight away - never a good sign when ear plugs are so readily available - the ear plugs didn't block the sound. I'd ignored the other reviews that said it could be noisy as you expect a bit of noise, but you don't expect the experience we had. Live and learn eh. less

Hotel was exceptionally clean and friendly. The room was spotless and looked lovely on arrival. Very good value overall. Very good position not far from the Mersey and all amenities. Very Good overall less

My boyfriend and I stayed here for one night this week and the girl on reception was awful. She told us that we didn’t have a booking with them so we got the confirmation to show and she accused us of lying. After about 10 minutes she FINALLY found our booking but didn’t offer us an apology. Already a disgraceful start to our trip. She practically threw the key card at us and didn’t even tell us to enjoy the stay before walking into her office. The room was adequate, nothing special but it was OK for us. My boyfriend wasn’t happy with how this woman treated us at reception and went to ask for the manager. She told us she was the manager and we were shocked. We asked her name and she said it was something like Eyona, no company should have a manager that treats guests this bad. We are the ones paying your wages and think it is only fair for some form of compensation. I would avoid this hotel at all costs, if it weren’t for the night staff who had a lovely conversation with us and the lovely lad who checked us out the next morning. Sad that 1 person can ruin your whole trip. less