Afternoon tea let down
26/06/2017 Sam L, Stockton-on-Tees, United Kingdom
As part of an engagement present, we were given vouchers for Afternoon Tea. Upon arrival, we were seated in the bar - which I thought was odd, and not in-keeping with any previous afternoon tea I've h... more
As part of an engagement present, we were given vouchers for Afternoon Tea. Upon arrival, we were seated in the bar - which I thought was odd, and not in-keeping with any previous afternoon tea I've had at such venues.
Upon being seated we were told that they had ran out of the Northern Tea option, despite being under an hour into Afternoon Tea service.
Unfortunately we waited 50 minutes for our food, at which point I asked the bar staff, who went away to investigate. Low and behold, following my questioning, the chap returned after 5 minutes with our food. 50 minutes waiting for a standard Afternoon Tea (and standard it was, priced at £18.95) is excessive, in my opinion. And during which time no member of staff came to our table to explain the wait.
The sandwiches were relatively bland and were on plain white and brown bread, which I found a bit underwhelming. The scones were nice, but were given a tiny pot of jam (the kind you get at a hotel breakfast) to share between four scones.
The cakes (eclair, macaroon, sponge cupcake) were average at best.
If you get the chance to visit Hardwick Hall for Afternoon Tea, I'd recommend you don't bother.
We were considering this venue for our wedding, but were unnerved by staff members' attitudes when being shown around first time. This visit for Afternoon Tea reinforced our reservations and we have happily removed it from our list of potential venues.
All in all a really disappointing experience. less
Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to write a review.
I am disappointed to read that your visit was not to the standard in which you expected or which I expect we deliver and I am truly sorry for this.
We usually serve our afternoon tea's in the Boyne Suite on fine china crockery. If you could please contact me on 01740 620253 where I would like to opportunity to discuss this further.