Comfortable, but overpriced.
Check-in process - efficient with friendly staff (contrary to some previous reviews).
Building – interesting. A writer of fiction (Charles Dickens) stayed here and a fictional baby (Jack Webster) was conceived here.
Bed - clean and VERY comfortable. We slept well.
TV - large, good quality, working remote.
Décor in the bedroom – quite cool (we were in a Superior Double room).
Bathroom – modern, clean.
Room temperature - perfect.
Atmosphere – buzzing, a few parties happening. You might consider this a con.
Décor in the main areas – shabby, uninspiring and dated.
‘Art’ - everywhere, no obvious theme. e.g. a giant bust of the Queen’s head on the first floor, getting in the way of the fire hose.
Water pressure in the shower – weak.
Shaving mirror - light not working, loosely fixed so impossible to use.
UHT milk supply – insufficient.
Dried coffee on the spoon and in one of the cups.
Window – totally rotten, couldn’t be closed properly, patched with tissue paper.
Radiator – underneath the window and behind two layers of curtain.
Door – ill fitting. Quite a lot of light from the corridor leaked around the sides.
Breakfast - shambolic. We went into a room and sat ourselves down. There was one chap valiantly trying to serve the whole room by himself, and nearly succeeding. There were no instructions and no check of which room we were in. The breakfast itself was OK, but I’ve had lots better. It was buffet style, with cold sausages and greasy bacon, but delicious hash browns. The tea situation was weird; we noticed a trolley in the corner of the room with a few pots of stewed tea. We poured ourselves some, but it wasn't drinkable. Then we noticed other diners receiving individual pots, so we asked for some for ourselves. This came quickly, but our cups were full of the previous tea, so we couldn’t use them. We stole some from the next table. The staff were friendly but overworked. And then we found a different and much bigger breakfast room next door. Confusing, all in all.
Cost – twice as expensive as it should have been, in my opinion. less