Fantastic Art Deco hotel
11/08/2019 louc878, Chipping Campden, United Kingdom
We stayed here for two weeks from July 20th to August 3rd . Everything about this hotel is excellent. The reception staff helped us out by ordering taxis for us ,they even changed our room for us so w... more
We stayed here for two weeks from July 20th to August 3rd . Everything about this hotel is excellent. The reception staff helped us out by ordering taxis for us ,they even changed our room for us so we had one week with the apuan alps view and the second week a balcony sea view room .one morning I had a trip organised for 7.30 but frank went to see the waiters to see if I could have an early breakfast at 7.20 , 10 minuets before breakfast started ,he also showed us to our new room when we changed he was very helpful and friendly.The food was excellent and the wine we enjoyed every meal . The waiters and waitresses were very efficient and we didn't wait long ,barbra , Carlo and Antonio waited on us most of the time they were brilliant . The hotel is in a great location beach ,shops, and restaurants over the road .we went down to the Tuscan countryside by train all the way down to montepulciano ,the station was only a short taxi ride away 10 euros , could have walked but it was 39 degrees to hot . The rooms were clean and towels changed everyday and it was good to have a mini bar fridge to keep beers and water cool . We really enjoyed our two weeks at the grand hotel royal . I would like to thank all the staff for looking after us on a truly memorable holiday and we shall return in the next 3 years . Thanks again Paul and louise cawdrey less
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this review
It is very genuine of you to remember the names of the individual staff members who helped you to retain such warm thoughts of your stay at The Royal. I completely understand why you might have singled out these particular members of staff, as they are all integral components contributing to what I believe is a highly efficient team effort. I will ensure that they are all aware that you have recognised them in this way, and I have no doubt they will do their utmost to look after you on your next visit.
Enormous thanks for your kind words.