It was okay..
Staff were friendly, but it was clear that the departments struggle to communicate effectively. As we had a dog, it was important for us to know the rules for them and unfortunately the reception staf... more
Staff were friendly, but it was clear that the departments struggle to communicate effectively. As we had a dog, it was important for us to know the rules for them and unfortunately the reception staff didn’t know if they were allowed in the restaurant and was told to check with the restaurant staff,
We did get a free drinks token when we checked in though, which was a nice touch.
Although, there are no drinks menus and the bar staff didn’t really know what drinks they actually did.. I had to ask and they would say yes or no..
There is also no atmosphere in the bar as there isn’t any music, and considering there is nothing else local unless you want to drive, it was slightly disappointing.
The location is slightly bizarre as it’s in the middle of a housing estate with nothing local, Closest pub is a 30 minute walk, Gloucester town is about a 10 minute drive or an hours walk.
The room was nice, but very warm! A fan was provided which did help a little bit. We also had a joining room with other guests, the joining door was locked but we could hear everything going on next door, and they could probably hear it everything we said too! The rooms also aren’t cleaned everyday, you do have to ask for more amenities and our room did have cobwebs, especially in the bathroom.
The pool, spa and gym was very nice, the pool was lovely and warm and looked great when it was dark outside. No lifeguard though, and children were jumping off the bridges into the pool and their parents seemed to be in the saunas, (as an ex lifeguard I wanted to blow my imaginary whistle).
Overall I probably wouldn’t stay here again, but that’s more because of the location - which I know is something they can’t help. less