Disorganised and disappointing. Tired rooms and awful food.
Just very disappointed at how disorganised the hotel was. I know it has recently reopened but staff training is sadly lacking. We stayed last year after first lockdown and it was wonderful so it was such a let down.
Reception check in was a manic jumble. Told the hotel needed to 'hold' £50 per night for food/drinks ordered. I agreed as it is usually just 'held' by hotels and then the amount settled when you leave, be aware that at Gleddoch they actually take the money, £150 in my case, from your account and then don't promptly refund any overpayment, I had to wait 3 days for it! Very misleading.
When I booked in it would have been nice to to told that I must always leave one key card in the holder to keep the electric on so I don't get locked out of my room in just a bathrobe when returning from the spa and then have to walk right through the hotel to get another card.
Weddings and their guests clearly take priority so we were sharply told to leave the Dram bar (no signage to tell us) and then it was closed the following evening without warning. Enjoying the Dram Bar is usually part of the fun experience trying different whisky and gin.
The Executive River View room was tired, chips and bangs on walls and door, mould showing in shower sealant, big bleach stains on carpets and in corridors.
The food in the Vista Restaurant is just awful and is poorly cooked, overpriced and often not as described on the menu (a halibut dish turned into trout with added mussels, a blood orange tart was a horrid lemon curd concoction, a pavlova was a cheap meringue nest with a few defrosted berries) tiny poussin with little meat had no veg or chips.
The staff were pleasant but forgetful, rushing around and delays of 45mins between courses. Water never delivered. Delay in service then means the Dram bar is closed before you get there! Just so so disappointed
It is a beautiful hotel in a lovely location, we paid extra for the Executive River view room and it looked over the new outside spa which we enjoyed. The spa staff were helpful.
We have all battled through furloughs and covid restrictions and so it really is not an excuse that they are understaffed and untrained. The Gleddoch stay was to be an expensive treat for my birthday and we were left very disappointed.
I tried to speak to the Manager when I checked out but I was told 'he was too busy dealing with other complains'.
Sadly we won't be returning. less