It's been a couple of months since a fairly disastrous stay at Gleddoch House, and we have decided to write an objective review now the dust has settled. We stayed overnight in a standard room on a Sunday night, and these are our observations:
The building - a stunning Victorian mansion house, substantially extended to create a sprawling (if rather confusingly laid out) hotel and golf complex. There are spectacular views towards the Firth of Clyde, and neighbouring Langbank is a pretty village.
Spa - quite nice, with an outdoor hot tub and lovely views. The hot tub wasn't hot, but we did enjoy our time at the spa.
Dinner - there are two adjoining restaurants, but for no obvious reason, we weren't allowed to sit in one of them. We ordered two mains and chips but the staff forgot the chips and never brought them. Earlier in the day, we'd ordered a sandwich in the same restaurant which was stale and tasteless - inferior to any petrol station pre-made sandwich.
Breakfast - the main reason we lodged a formal complaint with hotel management. The advertised "pancake stack with maple syrup" turned out to be two dry child-sized pancakes which were burnt at the edges, overcooked in the middle and utterly tasteless. Possibly the worst breakfast we have ever been served, anywhere in the world.
Room - the room was traditional but fairly small. The shower was ferociously powerful, and the bed was comfortable.
Staff - service was very laid-back, to the point it took us 20 minutes to order a drink during our stay. It was also very disappointing to be allocated a room in the very centre of the hotel when most of the other guests were attending a wedding - there was substantial noise along the extremely creaky corridor outside our room well into the early hours.
We would not return here, and based on our experience, we couldn't recommend Gleddoch House to anyone. However, we did receive a substantial refund when we drew these matters to the hotel manager's attention, and she was very apologetic and helpful. She also told us a new menu was due to be introduced, which might have subsequently addressed some of the catering issues we experienced. less