15/06/2018 Laura D, Bath, England, United Kingdom
Arrived on my own with a 1 year old. Receptionist could see I had a suitcase, backpack and was holding a baby and offered no help to my room which was right at the other end of the hotel up multiple s... more
Arrived on my own with a 1 year old. Receptionist could see I had a suitcase, backpack and was holding a baby and offered no help to my room which was right at the other end of the hotel up multiple staircases. The room was nice, with tea, coffee & biscuits all complimentary. The pool & spa was also very nice. After using the pool and returning to my room the key card didn’t work so I had to walk the length of the hotel - down all the stairs with my 1 year old wrapped in a towel freezing cold to get it fixed.
Dinner was good, although i have no idea why we couldn’t have a 6pm table as it was empty when we arrived at our 6:15pm slot... the restaurant staff were all really nice and I think one or two of the receptionists could learn from them!
I visited this hotel twice in June (a week apart) and found broken glass in the garden by the round seating area on the first visit, it was still there a week later and so dangerous if you have little ones with you.
Overall the hotel is nice inside, it’s got a weird layout which is definitely more suited to adults rather than families. Our room had a locked door which I guess connects it to the one next door for a larger family layout - again disappointing that there was a couple put next door who had the tv blaring late into the night when I had a 1 year old trying to sleep. less