Poor Stay - would not recommend
12/11/2018 emmalouise0101, Inverness, United Kingdom
Recently visited Gleddoch en-route to Yorkshire for a special family holiday. First impressions - the grounds are absolutely stunning and so is the entrance to the hotel. Our room itself was lovely ... more
Recently visited Gleddoch en-route to Yorkshire for a special family holiday. First impressions - the grounds are absolutely stunning and so is the entrance to the hotel. Our room itself was lovely however the bathroom could really do with some major TLC - especially for the cost. We had requested a travel cot for our son to which the sheets were clearly all dirty. There was also a number of stains on the carpet. The beds are relatively comfy however have slept in a lot better!
The swimming pools fab however the outdoor jacuzzi was turned off which we were looking forward to.
We opted for a cooked breakfast the following morning which was extremely poor - all of the food was either like warm or cold - certainly not worth £15.00pp!!! We had check out until 1pm however having been hounded by a housekeeper from 10am onwards we left early.
I have been in a lot better establishments for the cost. I did contact management to make them aware of the issues we had during our stay as this was a very special family occasion however the response received showed no empathy or care to the issues raised.
Won’t be visiting again and would not recommend. less
JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Thank you for taking the time to leave us some feedback from your recent stay with us.
I am disappointed to hear that you felt your stay with us was poor but rest assured that all of your comments have been taken on board and have been communicated with the relevant managers and we certainly will be putting procedures into place to insure that these issues to not reoccur in the future.
We hope you give us another chance to impress you at Gleddoch Hotel.
James A - General Manager