Very clean, friendly staff, food bland
14/05/2017 Demi R,
I just got back today from my trip to the Galaxy Laganas on a family holiday for my mums 50th birthday. Please note... the hotel asks you for a €50 deposit on arrival which is refunded to you when you... more
I just got back today from my trip to the Galaxy Laganas on a family holiday for my mums 50th birthday. Please note... the hotel asks you for a €50 deposit on arrival which is refunded to you when you leave.
The hotel was clean and tidy and the room was just what we needed. As with previous reviews the shower does go very hot and cold! When I say hot, I mean boiling! The shower cubicle is TINY. I'm not a big person (5ft4 and a size 10) but found I couldn't move much once in the cubicle! When the water gets really got there is nowhere to get away from the hot water.
The pool area was lovely and we went just before their season starts really so always plenty of sun loungers. You can walk straight out of the hotel onto the beach. Beware if you sit on one of the hotels beach sun loungers, you are charged €6 for two sun loungers even if you're all inclusive.
Hotel staff really friendly and happy to do anything to help you.
Food, not awful, not great. I personally found the food really bland. I do like spicy food so maybe it was just my taste. They have people from all over the world and have to cater for so many so I guess it's hard to find something for everyone. I felt they had the same food a lot but called it something different on different nights. One night was American and we had 'hot dogs' which was actually hot dogs wrapped in pastry so more like sausage rolls. Two nights later at European night they were the same thing but called sausage rolls. They have theme nights each night but I didn't feel the food actually matched the theme. Thought there would be more traditional Greek food but wasn't much of this. We went for a week, we ate out 3 nights as we found the food at the hotel boring. We stayed a week and I honestly couldn't have handled the food had it been a 2 week holiday!
All in all good family holiday. Wish the shower was better and the food had more flavour. less
BestWestern Z, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Demi R,
Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community.
One of our major goal is to provide an outstanding customer service and we are pleased to read that you appreciated our efforts.
Furthermore, your praises regarding our delicious culinary offer and the cleanliness of Best Western Galaxy Hotel makes us very happy.
For us, staff is what makes a place and here we try to offer to our guests a unique and memorable stay by making them feel like home.
In addition, we are also thankful for your critical feedback concerning our food offer. We will work hard to optimize our food offering to meet the demands of all our guests.
We do hope we get the chance to accommodate you again and give you a five star experience.
Best Western Galaxy Hotel Team