Well we we greatly dissapointrd with this hotel, from start to finish, however I will say the good points first, hotel is very clean excellent room service, just make sure you check contents of your m... more
Well we we greatly dissapointrd with this hotel, from start to finish, however I will say the good points first, hotel is very clean excellent room service, just make sure you check contents of your mini bar as they tend to charge you for items you haven't had that were never there 🙄, pool area, small, few ratten sunbeds without cushions, however you can pay 6 euros per set on their beach pfft. Cocktails are pathetic unless you pay for them, staff are lovely and friendly 😍. Had 39 euro charge for room safe, plus 50 euros for room damage, Thomas Cook failed to point out loudly, read small print, didn't see or hear from rep in the 20 day stay, hey but there's a book in reception for you to read... Entertainment sent us to bed early, lucky really as the bar clese at 11pm ahhh unless you go to roof top bar where you can pay for drinks after 11pm, no music though even ealry evening, but I guess there is that to be thankful for as unless it was radio it was shockingly poor. Even the guests danced better than theirs provided in entertainment.. Would not go back for free... Best part of holiday was swimming with the tutles 😁 less
ZantePark R, Operations Manager at Galaxy Beach Resort, BW Premier Collection, responded to this review
It is always our aim to deliver the very best in products and services, so we thank you for your feedback, as it is only through guests comments that we can look to improve our operations. It is disappointing to read that you have left the hotel with your expectations not being met and we are sorry that the hotel was not a good match for you.
We wish you all the best.