On arrival we were allocated a very small in area a quite dark room with the balcony facing another block of rooms directly opposite. We came to use the bathroom which had two sinks, on turning on the tap on one o them, and let the water run for sometime,only cold was coming out, it wasn't for sometime later the other sink came into use, and surprise, hot water came through, after investigation under the sink we found the one sink was only connected to the cold water supply. The food in the dining area was nicely presented, with lots of choices which varied daily, except for breakfast , sadly it was let down by some of the dishes not as hot as they should be,also some of the staff could do with being a little more friendly and not appear to look miserable. having said that they were efficient.
The areas around the pool bar had lots of lovely different seats to sit in, but if you wanted sunbeds there are only about twenty around the pool plus a few deck chairs,but if you walked straight on the beach, there are hundreds of sunbeds, but you will get charged six euros per day for a twin set of beds plus the umbrella.
The roof garden was a pleasure to go to, with lovely views over looking the area in the evening. The most impressive of our stay
was the cleanliness and efficiency of the cleaning staff, which definately was 5* rating. The hotel was not quite ful, so there were plenty of places to sit and get dining room accommodation but I can only imagine how manic it could be given a full hotel less
ZantePark R, Operations Manager at Galaxy Beach Resort, BW Premier Collection, responded to this review
Dear Mary B.
Thank you for taking the time to give us your feedback.
We are committed at providing high standard services to our guests and for this reason we are very sorry to learn that you have left our hotel with your expectations not being fully met.
We appreciate your comments about the efficiency of our cleaning staff and will make certain to share with them.
Since we have no records, we would have liked to have been informed about all your inconveniences during your stay. so that we could have helped you to enjoy your time at the Galaxy Beach Resort.
Please be assured that we will share your impressions with the relevant departments in line with the main goal to achieve the highest levels of customer comfort.
We sincerely hope that we will one day be able to welcome you back to our hotel and have the chance to demonstrate the guest service that is typical the hotel..
With our best wishes