Not a 5 Star more likely 3 star
The hotel on itself is marked as a 5-star resort that it's not. I would define it more likely as 3 stars and that's more than good marking. On the arriving, there was not a great welcome from the rece... more
The hotel on itself is marked as a 5-star resort that it's not. I would define it more likely as 3 stars and that's more than good marking. On the arriving, there was not a great welcome from the receptionist. I know it's COVID time but to be nicer with a smile would be better on a welcome. We were there staying for 5 nights. The pros of this hotels are free parking alongside the hotel, beach in front of the hotel, location.
The cons of this hotel as many reviews before are food, cleanliness, "all-inclusive". On the arrival, we were told that the rooms are not cleaned every day due to COVID but every third day of your stay. This hasn't happened. We have stayed during COVID time in other hotels in Greece where we can have the room to be cleaned every day. This doesn't apply to this hotel. Next, the food in the restaurant was below the quality of the school kitchen. The drinks are included in all-inclusive package but not coffee. If you want coffee which is drinkable you have to pay 3,5€! Otherwise, you can drink coffee from a coffee machine which is horrible. If you want sunbed and umbrella on the beach it's again for money (i think it was 7€ per person). I am traveling a lot but asking money for a sunbed in 5 stars hotel has never happened to me. You can put your stuff on the sunbed near the pool (which are for free) which is constantly full so no chance. The alcoholic drinks or cocktails in the all-inclusive package are the local ones. If you'd like to have original drinks you to pay again extra. I would say as a 5 stars resort the service should be really improved but I think there is so much to be improved it's actually not possible. We have paid for the stay 180€ per night per room what is I think enough money. And what we've got was literally 3-star service with the very limited all-inclusive package. If you'd like to stay somewhere in Zakynthos please avoid this place in case you want 5stars experience. This hotel doesn't give this experience and you will fill ripped off. Next time I'd like to go somwhere else. less
ZantePark Resort-Spa, Άλλο at Galaxy Beach Resort, BW Premier Collection, responded to this review
We can appreciate that each guest visits us with different expectations and they each have different lifestyles and budgets and therefore we hope that prior to arrival, individuals have checked what has been booked as part of their package and also looked at the style of the hotel.
It is unfortunate that you found the price of your stay extremely expensive.but we do not advertise Free Sun Beds at the Beach, or branded Drinks and Cocktails. Also, due to the Covid restrictions, there is an everyday cleaning option so long as it is registred at the Reception Desk at the time of arrival..
We value all views and we are sorry that on this occasion we were unable to meet with your expectations. We have taken you views on board for evaluation and we do hope that there have been some aspects of your holiday at the Galaxy Beach Resort that you have enjoyed.
We wish you all the very best.