Executive Residency by Best Western Nairobi

It was disappointing starting from check-in to room cleanliness. Used pads in vanity pack was disgusting. They need to replace items after guests check out. TV has only 4 channels. Our room entrance had scratched surface which made it look I'm welcomed. less

Great staff, very good room, good food. Very reasonable pricing for the room and food. Good breakfast. Very helpful and friendly people. Nothing is too much and requests or problems were solved in minutes. Big rooms with good beds. We had a great time staying with you. Thank you and see you soon. less

Good accommodation but falsely advertised heated pool. I picked this place on the basis of a heated pool but that pool was nothing close to being heated. Anyone coming should first confirm whether it's heated less

Long post alert. My friend & I have been using the swimming pool early mornings for the last four months. The experience has been terrible to say the least, with many days where the pool is green, cloudy & dirty. The changing rooms are also not clean - dirty towels in the laundry basket from the day before, toilet that smells etc. I’ve spoken to Jackie in management severally and every time she promises things will improve, which they do for a few days & then it’s back to the square one. Last Friday 30th April, my friend & I arrived at the hotel for our morning swim, only to find it cloudy with chlorine because the pump had malfunctioned. We asked to speak to the Manager but the receptionist informed us the Manager was only available after 8am. What kind of hotel does not have a Manager on duty around the clock?? Later that day I received a text from the hotel stating, & I quote: ‘As per your request to speak with the manager. She has informed me she will be available today at 2pm or tomorrow morning at 8am or Monday at noon.’ So clearly the Manager doesn’t think it’s his/her responsibility to get in touch with a dissatisfied customer. Tuesday morning, 4th May, we’re back at the pool at 6am & it’s green & dirty yet again. The gym manager is as surprised as we are at the state of the pool. Is there anyone in charge of guest experience at this hotel? I doubt it. less

It’s in a nice very secure location and relatively quiet from the hustle of the city center. The staff are wonderful, very helpful and professional. It comes with a fully stocked kitchen too. Wifi is not very good, could be better. less