Executive Residency by Best Western Nairobi

Oh my...where can I start. Landing at the Airport was the sign that I had just landed in a country that will lure me back again to visit. Arriving at the hotel at night, Goodwin was the perfect front desk host I could have asked for. He knew I was fatigued from a 22hrs flight and he checked me in seamlessly with each moment catering to my comfort and reassurance that I had just checked into a home away from home. The next morning I was warmly welcomed by all the staff I came across while going for breakfast at the Grove restaurant which has a very seductive rooftop view of Nairobi. The Hotel Sales Manager, Ms Ruth Munga was the highlight of my first day. You could tell that the great attitude and warmth of the staff emanated from the Hotel leadership(Ruth). She gave me a tour of the property and she did not miss a beat in highlighting the amenities of the hotel. Breakfast was a feast fit for a king. Western culinary escorted by local Kenyan breakfast delicacies. The restaurant was clean along with the staff. Cleanliness is a big value here and you saw it everywhere and with every member of the staff. The hotel environs are peaceful safe and very secure. I felt so safe while staying at the hotel. I am definitely using this property on my next visit to Nairobi. For anyone traveling to Nairobi, this must be on your list of places to stay and If i may be bold to say, this is the only place to think of staying. Kudos to the staff and the hotel leadership!!! less

Frankly, our choice of this lovely hotel for our 2019 College Reunion was spot on. Our 19 member team was well received. Big thanks to the Admin staff who painstakingly replied ALL our emails and ensured that we got the BEST. less

I was in Exclusive Residency for 4 nights with a group of friends from Nigeria for a reunion having first met in 1975. I arrived at the apartments welcomed by friendly and courteous staff. Other front staff have continued in the same frame and in particular Eve who goes out of her way to assist and always having a smile on her face. She took her time to explain a discrepancy in my invoice and I was satisfied. less

This is the most serene apartment hotel in Nairobi. The apartments are well appointed and fully equipped for all that you need - home cooking and office set up especially. The staff are courteous and willing to go the extra mile to ensure your comfort. less

I happened to be at The Grove Restaurant, late last month. The Welcome was with a Nice Broad Smile from Valentine Wemali - the hostess. With this warm welcome, i had predicted our Meal to be equally good. The balance between the Privacy given on the Table and the Attention given for an order was too good. Valentine never made us feel that we are being watched while eating....like other restaurants we have been in Hotels. I was surprised that she was too active as a Hostess and actually served three more tables than ours - just as a helping hand to the existing waiters. We enjoyed every part of the Service - especially a show around by her in the Swimming Pool Area. We will definitely be back!!!!! less