Executive Residency by Best Western Nairobi

Long post alert. My friend & I have been using the swimming pool early mornings for the last four months. The experience has been terrible to say the least, with many days where the pool is green, cloudy & dirty. The changing rooms are also not clean - dirty towels in the laundry basket from the day before, toilet that smells etc. I’ve spoken to Jackie in management severally and every time she promises things will improve, which they do for a few days & then it’s back to the square one. Last Friday 30th April, my friend & I arrived at the hotel for our morning swim, only to find it cloudy with chlorine because the pump had malfunctioned. We asked to speak to the Manager but the receptionist informed us the Manager was only available after 8am. What kind of hotel does not have a Manager on duty around the clock?? Later that day I received a text from the hotel stating, & I quote: ‘As per your request to speak with the manager. She has informed me she will be available today at 2pm or tomorrow morning at 8am or Monday at noon.’ So clearly the Manager doesn’t think it’s his/her responsibility to get in touch with a dissatisfied customer. Tuesday morning, 4th May, we’re back at the pool at 6am & it’s green & dirty yet again. The gym manager is as surprised as we are at the state of the pool. Is there anyone in charge of guest experience at this hotel? I doubt it. less

It’s in a nice very secure location and relatively quiet from the hustle of the city center. The staff are wonderful, very helpful and professional. It comes with a fully stocked kitchen too. Wifi is not very good, could be better. less

For 90% of my hotel stay in Nairobi, I settled for BW Executive Residency, a clear indicator of preference. Service, location and ambience is a combination that endeared to me despite having other options. less

We stayed at the Executive Residency for 4 nights. Our apartment was bright, spacious, clean and well appointed. massive kitchen with coffee machine and all equipment. One of the bedrooms, which had the larger en-suite had been changed into an office. Our apartment faced Riverside drive so was quite well lit up at night. From the building map it looks like corner apartments are more spacious but ours was fine. Due to covid all food is in plated rather than buffet but waitstaff were more than happy to oblige every request. Thanks also the front desk and security team who were excellent. less

Loved the welcome right from security, very courteous fellows, receptionist Faith and Bilha very knowledgeable and helpful, the housekeeping guy late at night, the waiter serving breakfast. ASANTENI SANA less