Eden Resort and Suites, BW Premier Collection

From the start our stay was exceptional. The check in clerk was nice and informative. They offered us a coupon for a coupon book at the outlets which came in handy and a bag of chocolates. The room was clean and the pool area was very nice. I only have a couple complaints. 1st the area conditioner in the room did not work. It was the middle of February and the room was a little too warm for our liking. Also, our package included dinner at the restaurant in the hotel. The waitress charged us for the dessert when it should have been included. She did not seem to know what was and wasn't included. Overall; however, we were very happy we our stay and will be returning. less

My husband decided to go away the week before the Valentine's Holiday 2020 I booked the trip for 2 nights stay so we could relax the first night and go to the Market the next day I felt fine the whole trip but noticed the first day that the thermostat in the room would not heat up and kept blowing stinky cold air. I barely slept a wink the first night as I huddled under the covers. The second day my husband called the front desk and asked for help. Maintenance eventually came and I was happy thinking the problem was fixed. The second night I spent on the living room couch because I couldn't stand the dusty, cold air blowing out I went home without sleeping well and immediately the next day had a horrendous headache and body aches. Thinking it was the flu I rested. When the migraine didn't subside I went to the doctor who ordered tests for an autoimmune disorder- Arteritis. (Giant Cell) I believe this was caused by whatever toxins were present in that room and air duct and on the furniture, I am very upset because we love visiting the sights in Lancaster, Pa. and have stayed there 2xs before I wish someone would investigate this as I would hate to see anyone else be in this much pain. less

This place could be great. My big gripe. It’s 10pm people are coming back from tournaments and there is no food available. This hotel does 60%of its business from tournaments. What are they thinking? We have 50 people dying to find food. Bad planning. When we checked in no one helped us with luggage. The breakfast was terrible. Aside from that the hotel is fine. 😅 less

Room was tiny but nice. Hotel is clean and beautiful. Staff are very friendly. I loved the salt water pool and hot tub as it was very relaxing and clean. Food from Garfields was okay but pricey. I will venture out to local restaurants with my next stay. Overall I will stay here again. less

Stayed at this resort for 1 night for a couples retreat. The resort is beautiful and very well maintained. Our room had a view of the indoor pool area, and while we did not get a chance to use it and did look lovely and inviting. The ballrooms were beautiful. The food was good. Service was good. The only minor complaint was that we were there for a couples retreat and almost all of our beds were double beds. I feel that accommodations should have been made to get us all king beds.Other than that it was a great one night stay. less