Eden Resort and Suites, BW Premier Collection

Decent room, but very poor customer service. Spent a weekend getaway at the resort with my girlfriend. The resort staff were unprofessional, disorderly, and non responsive. Tried several times to contact the resort but received no response. less

This is a good location easy drive to downtown from here. Close to parks. The staff was very friendly. Loved the Pool. We enjoyed our visit and will choose this resort again if we are in the area. The equipment in the workout room needs updated. Aside from that they have everything you need for an enjoyable stay less

We have always wanted to stay at this hotel. We were not disappointed. We arrived 3 hours before check in, thinking we would have to wait. But we checked in and were able to go straight to our room. We took advantage of a one night stay package, that included a room overlooking the indoor courtyard and use of all ammenities, and two complimentary breakfast buffet tickets. We enjoyed walking around the property. We also enjoyed being able to watch the activities from the window of our room, in the courtyard. We watched staff set up for a women's breakfast and then tear it down and then set up for a wedding. Quite alot of activity goes into setting up for events. The whole property was very clean, Hotel Staff were all friendly. The room we had had two queen beds, a flatscreen TV, good size bathroom, a table and chairs, a upholstered chair with a stool. Also another shelf type table with a chair. There was a coffee maker, fridge and microwave, and a hair dryer. This room had a pocket door for the bathroom, and a closet to hang clothes. There was also a safe, which we did not use. The only complaint I would have is that there is not alot of counter space in the bathroom for toiletries and items. There is a huge indoor pool, also a pool outdoors. There is an exercise room, with several pieces of very modern equipment, also a dry sauna room. The only thing we have to say disappointed us was the Prime Rib buffet at the Arthurs Restaurant. We had friends that highly recommended this, but we were not happy with the food. Some food seemed tough, like the prime rib and the potatoes in the scalloped potatoes. Altho the salad bar and the dessert bar were awesome. But for the price of $29.99 per person, we felt somewhat cheated that the food was not any better. We have been to Garfield's, which is in another area of the hotel, and we really like it there. There is a buffet also, but more than half the price and less food, of course. But there was no negative in the hotel itself. less

requested a balcony room online and at Check-in, but upon room arrival, we had a Terrace. No problem until later in the evening when we were watching TV and the noise from the hallway entered with sounds of children running and laughing and others speaking loudly. We were very near the pool. I have no other complaints as the room was clean, the bed was comfortable, Brunch was plentiful, and staff was accommodating. I have stayed here before on the first floor and it was very quiet. less

My family was amazed by the room and they can't wait to come back but this time bring all the kids (because this visit was just for a girls weekend). The kids will LOVE this resort!! Can't wait for summer vacation to start!! less