Eden Resort and Suites, BW Premier Collection

My wife and I just visited Eden Resort for our 40th wedding anniversery. We mentioned it to Shy upon our check in. Too out surprise when we came back to our room after using the pool, we were excited to find a bottle ot champange to celebrate our 40th anniversity. Thanks for going the extra mile Shy. Also kudos to the housekeeping staff less

We selected Eden hotel based on its reviews, pool/family activities, and location (to meet up with friends based in Philadelphia). We were extremely disappointed to pay as much as we did, and have the smells of (not cigarette…) smoke wafting through the halls. I know at least 3 families on our floor called to complain, and nothing was done. Eventually, hotel management went door to door banging on each door downthe hallway and inspecting rooms at 10:30 pm trying to find the offending party (a solid 8 hrs after our initial report). If you’re looking for class and family-friendly crowd, save your money for a better location. less

This hotel was very fun for families about 5-6 years ago but has since gotten more and more of a party atmosphere with less than acceptable cleanliness. The pool and games area draws families but the atmosphere is no longer family oriented. The drinking and smoking everywhere in these areas has gotten out of control. The pool is filthy, my son had two clump fills of hair latch onto his hand during his swim, I refused to even go in the water this visit. The carpets in the rooms are filthy and hair and just little particles are everywhere. For $500 a night I’d expect more. less

We recently stayed at the Eden Resort while taking my son to summer camp in the Lancaster area. All I can say is wow! From the moment we checked in we were warmly greeted by staff. The check-in process was very quick and easy. There is always someone available in the lobby area to assist with any questions, etc. Not to mention we received periodic text messages from management throughout our stay to assure we had everything we needed. We stayed in a queen suite as we were traveling with family and we found the beds to be very comfortable and the rooms well appointed. We appreciated the quiet hours from 10 pm to 8 am as we were traveling with little ones. The kids had blast at the pool and we did not have any issues finding enough seating. We also had a delicious breakfast at Arthur's the following morning. Overall I highly recommend staying at the Eden. It's conveniently located to the highway, close to many local attractions (we visited Dutch Wonderland), and their attention to detail and service was stellar. As we all know, navigating travel through the Covid pandemic is very difficult but we felt very safe and taken care of at the Eden. less

My husband and I went to Eden Resort to celebrate our 38th wedding anniversary. The facility was immaculate. The staff were all gracious. Ahmed Ahmed, the director of housekeeping greeted us and provided a lot of information about the facility and Lancaster. We look forward to going there again less