Eden Resort and Suites, BW Premier Collection

222 Eden Road, Lancaster, Pennsylvania, 17601-4216, United States
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Eden Resort and Suites, BW Premier Collection

Welcome to Amish country, where Dutch Wonderland and "the simple life" are truly unique experiences. Lancaster, PA hotels are not created equal and you deserve a truly incredible vacation. Other hotels in Lancaster, PA try to keep up, but weve set th show more

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Check-in & Check out16:00:00 | 11:00:00

Reviews of Eden Resort and Suites, BW Premier Collection

Traveller Overview:
4.5 Rating: 5736 reviews
Excellent 75%
Very Good 16%
Average 4%
Poor 2%
Terrible 1%
Rating

DRreview1, wrote review 24/03/2020

Decent room, but very poor customer service

Decent room, but very poor customer service. Spent a weekend getaway at the resort with my girlfriend. The resort staff were unprofessional, disorderly, and non responsive. Tried several times to cont... more

Owner Response
EdenResortGM, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to leave feedback about your recent stay. Our team prides itself on providing an exceptional experience to our guests, so we are sorry to hear about your recent experience. Please don't hesitate to try contacting us directly again so that we may learn how we could have improved your stay. We hope that you will consider staying with us again so that we can provide the 5-star experience that is typical for our guests. - Maria-José Tennison, General Manager
Rating

merryfamilywinery, wrote review 13/03/2020

Conference Travel

This is a good location easy drive to downtown from here. Close to parks. The staff was very friendly. Loved the Pool. We enjoyed our visit and will choose this resort again if we are in the area. The... more

Owner Response
EdenResortGM, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for your review and comments. We're glad that you enjoyed your stay with us, and we appreciate your recognition of our staff. We hope that you can come back again soon. - Maria-José Tennison, General Manager
Rating

donna b, wrote review 09/03/2020

Great one night getaway

We have always wanted to stay at this hotel. We were not disappointed. We arrived 3 hours before check in, thinking we would have to wait. But we checked in and were able to go straight to our room. W... more

Owner Response
EdenResortGM, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Donna, thank you for your review. We are glad that you enjoyed your stay with us. We appreciate your comments and your feedback. We hope that you can return soon. - Maria-José Tennison, General Manager
Rating

CMF_11, wrote review 09/03/2020

Noisy on Terrace Level

requested a balcony room online and at Check-in, but upon room arrival, we had a Terrace. No problem until later in the evening when we were watching TV and the noise from the hallway entered with sou... more

Owner Response
EdenResortGM, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for your review and comments. We appreciate your comments about our staff, our brunch, and your room/bed. We apologize for the issue you encountered at check-in -- thank you for letting us know of this issue. We hope that you will stay here again soon. - Maria-José Tennison, General Manager
Rating

CarrieLynn6488, wrote review 08/03/2020

Amazing and family friendly!!

My family was amazed by the room and they can't wait to come back but this time bring all the kids (because this visit was just for a girls weekend). The kids will LOVE this resort!! Can't wait for su... more

Owner Response
EdenResortGM, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Carrie, thank you for the 5-star review. We’re glad that you and your family were amazed by your room - we have many different rooms, suites, and villas that are perfect for any occasion. We look forward to your next trip here with your whole family. We’re also looking forward to summer vacation! - Maria-José Tennison, General Manager