Eden Resort and Suites, BW Premier Collection

Just got back a couple weeks ago from a three night weekend at Eden and weren't thrilled at all. We've been coming every summer for about 10 years now and we're looking forward to getting away, especially during the current situation. I totally understand that we're in a time now where things are not going to be completely up to par and I'm fine with that. However, if I'm paying the regular rack rate for a room, upward of $250-$300 a night, I expect it to be maintained and clean. Upon entering the room, we noticed the following: broken bathroom door, broken toilet seat, ripped shower curtain, broken remote control, along w hair in the tub and some sticky substance on the table and chairs. Thankfully, I brought Clorox wipes and cleaned all the surfaces. We did call maintenance and they were able to rectify some of the issues. Later that evening, I noticed blood stains on my sheet which totally grossed me out. Totally understand that there is no housekeeping and was fine with that, however it was a complete pain to have to call the front desk three times a day to ask for more towels for our family of four. We would also leave our garbage and used towels outside the room and they would sit there for the entire day. One thing that really bothered me was the inconsistency of enforcing covid safety. I noticed a good portion of staff, working inside the building as well as outside, not wearing masks at all, but then the one time my young daughter pulled down her mask for a minute to adjust it in the lobby, an older man came over to her and told her to put on her mask right away. Meanwhile, the same person watched and spoke to about 8 other people with no mask whatsoever. There was also no nice little touches this time. No water bottle, no little bag of chocolate, nothing to acknowledge my husband's birthday. Every year we go and they give us a breakfast voucher for his birthday. When I asked, they said, sorry, we're not able to do anything. I'm not saying that we will not return, however this stay really has me thinking if maybe we should switch it up a bit and maybe try the Amish View which gets superb reviews along w a major emphasis on it's cleanliness and customer service. less

We visited to attend a funeral of a friend’s father in the area and stayed at Eden. Rooms were nice. Friend reserved a room for dinner And drinks to celebrate her father’s life. What a wonderful staff in the bar and restaurant. In particular, Beth and Candie took such good care of us along with their other colleagues. It was truly made special because of them and the kindness they showed. less

Great hotel we loved it my parents brought their dogs it was really nice the pools were great 👍 we will definitely be staying here again in the future. It was a short ride to Dutch Wonderland and the outlets . less

We visited Hershey Park and stayed over at Eden for 2 nights...wish I stayed longer! We absolutely love it here! Being pregnant I really appreciated the social distancing and the reservation rule when it came to using the pool. No issues at check in or check out, it was fairly easy. We booked a king studio villa, loved it! Nice kitchen with everything, fridge with freezer, toaster, etc... No one entered our room. I just texted them what I need and they brought it by. Only issue for me was the bed. The pillows was super flat and the sheets were not the usual bright white. It didn’t feel soft, felt a little uncomfortable. Overall I highly recommend staying here. It’s close to everything and clean. If you have kids, they will love the swing/slide. Also the pools are well kept. Looking forward to stay again! less

My husband, toddler and I stayed in room 322 from 9/10-9/14. This was our second time at this hotel. Overall, we had a great experience. Check in was smooth and the crib which we requested was already in our room. This is very much appreciated. Our room upon arrival was very clean as well. There is no housekeeping during stays but the text message system is great. If you need new towels, sheets, etc., you can text management and you will get a quick response. No need to make phone calls. The pool area was clean and not too crowded. We ate at Arthur's for breakfast one day and had a good experience. The buffet is suspended for now but entrees are very abundant and service is excellent. The staff at the hotel was very courteous and professional. Overall we had a great experience. However, the only negative is that during our 4 night stay, the smoke detectors went off twice and everyone in the building had to evacuate. This happened on 9/11 around 5pm, and on 9/14 at around 6:45 am. Of course, we want every hotel to have working smoke alarms but when they go off twice in a 4 day period, we are led to believe that maybe they are malfunctioning? I should add that we were not in the building with the full suites (and that building didn't seem affected) so I don't think it was an issue with someone's cooking. If this was a malfunction, I really hope the hotel takes care of this. less