Slip up made up for by nice hotel admin
21/05/2019 peter d, Toronto, Canada
We come and stay at the Eden Resort every year for the last 8 years - terrific place with indoor - outdoor pool lots of outside games - great for kids and adults alike, Nice BBQ pits if you like to BB... more
We come and stay at the Eden Resort every year for the last 8 years - terrific place with indoor - outdoor pool lots of outside games - great for kids and adults alike, Nice BBQ pits if you like to BBQ. We have a large family comprised of 18 people who came this year - so I reserved 4 x 2 bedroom suites which really work out nice with adjoining rooms. A bit of a problem arose when the 4 reservations I made in May 2018 had 2 of the rooms cancelled by Best Western head office (no one knows why) but its a bit of a concern since the last thing I need is 18 people arriving from Canada and no rooms available for half the group. I called back a number of times (long distance) to correct the situation - the hotel was helpful - yet between the hotel and BW central reservation - they left hand didn't know what the right hand was doing. But all was good in the end - BW made it up to us with some perks. Well be back next year - hopefully with not as much booking hassle that we had this year. less
ERHotelManagement, Guest Relations Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We are sorry about the booking confusion, Peter - but very glad that everything worked out in the end. We can't wait for your next visit.