Eden Resort and Suites, BW Premier Collection

222 Eden Road, Lancaster, Pennsylvania, 17601-4216, United States
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Eden Resort and Suites, BW Premier Collection

Welcome to Amish country, where Dutch Wonderland and the simple life are truly unique experiences. Lancaster, PA hotels are not created equal and you deserve a truly incredible vacation. Other hotels in Lancaster, PA try to keep up, but weve set the show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
222 Eden Road, Lancaster, Pennsylvania, 17601-4216, United States

Reviews of Eden Resort and Suites, BW Premier Collection

Traveller Overview:
4.5 Rating: 5772 reviews
Excellent 75%
Very Good 16%
Average 4%
Poor 2%
Terrible 1%
Rating

starousse18, wrote review 22/09/2020

Hope the old Eden returns!

Just got back a couple weeks ago from a three night weekend at Eden and weren't thrilled at all. We've been coming every summer for about 10 years now and we're looking forward to getting away, especi... more

Owner Response
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
starousse18, Thank you for taking the time to leave detailed feedback. We sincerely apologize for any issues you encountered during your stay with us in August. We appreciate that you are long-time guests, and we are truly disheartened that we did not provide you with an exceptional experience, as such an experience is always our goal for every guest. We rely on our guests to alert us to any issues they encounter during their stay so that we can address them immediately, and we keep records of such. Our records do not indicate the extent of the issues you raise here, but rest assured that our housekeeping department takes cleanliness very seriously, and we have implemented enhanced procedures, such as using electrostatic sprayers to disinfect guest rooms and public spaces. We would highly encourage you to alert us of any issues in the future to give us an opportunity to address them in a manner that exceeds your expectations. I can assure you that the health and safety of our guests and our team members is our highest priority and that all Eden team members are committed to the special protocols and procedures we have outlined in our Frequently Asked Questions re: Our COVID-19 Procedures (available at EdenResort.com), including mask wearing. We appreciate your feedback as it enables us to improve. We hope that you will consider returning for what has brought you back over the last 10 years, and if you do so for a birthday or other celebration, please let us know in advance—we’d love to help you celebrate. Sincerely, Maria-José Tennison General Manager
Rating

AnnapolisLocal, wrote review 21/09/2020

Excellent service in bar and private event!!

We visited to attend a funeral of a friend’s father in the area and stayed at Eden. Rooms were nice. Friend reserved a room for dinner And drinks to celebrate her father’s life. What a wonderful staff... more

Rating

harexpert2006, wrote review 17/09/2020

Beautiful place to stay

Great hotel we loved it my parents brought their dogs it was really nice the pools were great 👍 we will definitely be staying here again in the future. It was a short ride to Dutch Wonderland and the... more

Owner Response
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
harexpert2006, thank you for the 5-star review. We're glad to hear that you and your parents loved our resort and pools and that you'll definitely be staying here again. We can't wait! - Eden Resort Team
Rating

ramonat206, wrote review 17/09/2020

Love this place!

We visited Hershey Park and stayed over at Eden for 2 nights...wish I stayed longer! We absolutely love it here! Being pregnant I really appreciated the social distancing and the reservation rule whe... more

Owner Response
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Ramonat206, thank you for your review and comments. We wish you had stayed longer too and are glad to hear that you enjoyed your stay with us, including your villa and its amenities and our pool. Please be aware that we have specialty pillows available upon request--feather & down, buckwheat, and hypoallergenic. We also look forward to your next visit. - Eden Resort Team
Rating

marianne13, wrote review 15/09/2020

Another great stay!

My husband, toddler and I stayed in room 322 from 9/10-9/14. This was our second time at this hotel. Overall, we had a great experience. Check in was smooth and the crib which we requested was alre... more

Owner Response
Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Marianne, thank you for your review and comments. We're glad that you and your family had a great stay with us. We appreciate your recognition of our efforts and procedures to give guests an exceptional experience. We apologize for the disturbance of the fire alarms; they were not malfunctions. The safety and security of our guests is always our first priority, and we are happy to report that all was safe. We also want our guests to enjoy a peaceful and comfortable stay, which was made difficult by the fire alarm; again, we apologize. We hope that you are able to return for another great stay. - Eden Resort Team