14/10/2019 PamelaK O, North Canton, Ohio
I never thought I would find a hotel this plush and luxurious in Lancaster! My (very reasonably priced) room was enormous with a kitchenette, separate living room with ceiling fan and gas fireplace, ... more
I never thought I would find a hotel this plush and luxurious in Lancaster! My (very reasonably priced) room was enormous with a kitchenette, separate living room with ceiling fan and gas fireplace, half bath AND full bath with a monstrous shower, and a huge bedroom (also with a ceiling fan, which I love). Unfortunately, I was here for a one-day seminar so I arrived late in the evening and had to check out the next morning, so I did not have time to adequately enjoy my palatial digs. I appreciated that I could order room service from a reasonably varied menu...and that the chili and club sandwich I selected were good and well-priced ($18).
Two downsides...one of my very large televisions did not work at all and the other first did not work properly and then stopped working altogether. It was too late to deal with calling maintenance so I just let it go. Secondly, I found the front desk staff to be rather unfriendly. less
EdenResortGM, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Pamela, thank you for the excellent review. We are glad that we were able to “wow” you with our accommodations, food, and value. The issues you encountered will be addressed immediately by our maintenance and front desk teams. We hope that you can come back for a longer stay next time. - Maria-José Tennison, General Manager