Eden Resort and Suites, BW Premier Collection

Friendly, welcoming staff greeted us in hallways. Texting system to request housekeeping, reserve fitness centre, etc., worked very well. Clean. Beautiful. Great outdoor amenities (shuffleboard, billiards, ping pong, kids play area, etc.). Good water pressure in shower. Nice towels both in rooms and at pool. less

Based on the reviews, I was actually surprised when I opened my room door. The room was dark and gloomy. This place is old and dirty. The light switches and bed frame were disgusting. The curtain which opened up to the walk out pool was filthy from being touched in the same area. Even had what appeared to be ketchup on it. On the good side.. The room service texting was fast. The pool reservations were available at the times we chose. The bathroom was pretty clean. I didn’t bother to complain because I could never be happy with a stay there. I sucked it up for the kids and could not wait to get out of that place. Definitely won’t be staying again. less

I chose this hotel specifically for the space, comfort and the cleanliness of the Resort. If you are looking for rest or even to obtain a good night's sleep, this is not the Hotel/Resort to stay at! The beds in this hotel were literally like sleeping on rocks. My husband awakened the next morning and literally said this was like sleeping on a rock. I had severe neck and back pain for a week after staying at this hotel. Our room was also not the cleanest. The tables had not been wiped down and there was something sticky on the floor. I contacted the hotel to see if anything could be done about the room and bed issue, and while they did offer to switch out my room it would not have switched out the bed! The awful bed's are supposed to be their biggest compliment. I honestly do not see how. Due to the terrible bed issue I was in pain the entire weekend. Please do not stay here if you plan to enjoy your stay with a good night's sleep. You will get everything but that. less

beautiful resort love this hotel amish country amenities, one of the biggest returning points for me is the fact that the staff really showed concern for my wife and my comfort from the time we arrived until we checked out. I will be staying again. less

Appears clean however our room was far from “Covid clean”. The headboard and lamp shade were covered in what appeared to be a dried exploded sugar beverage ( soda). The staff was attentive to fix it however during Covid the last thing you want is people coming and going from your room. The 3rd floor was filled with noisy kids running around, a neighboring room with a blaring TV. Overall not what you expect when you think your booking a “suite” regardless of price. I spent around $170.00 on the room( that should have been a tip-off) but gave them a try. Too many inconsiderate guests and lacking watch over the actions of the guests can create a perfect storm of a bad stay. The best part was the breakfast. (complimentary for inconvenience of the unclean room) The food was good and dining service friendly and attentive. Overall this stay was not a good one. Don’t come here and think it’s going to be a quiet adult experience. More attention needed to insure parents control their children and patrons respect the privacy of other guests. less