Eccleston Arms, BW Signature Collection

Stayed in this lovely little hotel/pub stayed in suit 10 which I must say was beautifully decorated , went to Elton John concert can back late ,went to take a shower but unfortunately the water was freezing cold no room phone .so my husband went down to a young lady that was on the desk and told her , she said she was goi g to phone her manager , came back to room and got into bed ,at 12.45 a knock at the door by the same lady wanting to come in our room and test the water . At this point my husband was not very happy and said no I now how to turn a tap on and she left. Next morning went to take a shower and again it was still freezing. Went for breakfast,which was lovely , told the young man which was on duty he didn’t now anything about it , he was very apologetic and took our numbers and email . It is now 1week later and still not even had a phone call or email from manager . We booked through Booking.com they have spoken to us and reported it , but still nothing . less

Stayed here a few times but our last visit for the grand National wasn’t great due to having no hot water for 2 days. On checkout we complained and within a few days the manager contacted us to discuss our issues and we were given a complimentary return stay. Here’s what we were greeted with on our return. Thanks to Kerry for dressing the room, Clare and Kate for making our stay extra special . We were always going to return as we love this hotel, staff and food but the extra detail just shows how much they care about their guests. Keep up the amazing work guys 😊 less

We stopped at the Eccleston arms for 1 night, having some food and drinks. The food is a little on the expensive side - however totally worth it. Room was too an excellent standard having tea and coffee provided. less

Location, Great Accommodation, Great Food, But Most of All Management, Anne and Kate, and all the Staff. The Hotel is a very friendly place to Stay, wether it’s for weeks, a week, a weekend, a night, or just eating in the Restaurant or a drink in the Bar all the staff just make you feel Welcome. less

What a find. So glad I stopped here. Lovely room. It was a good size and all the amenities was first rate. Food was excellent, beautifully cooked. Great sleep. Felt refreshed and ready for my long work day. less