Derwent Manor Hotel, BW Premier Collection

Unique hotel with original castle style feetures that is surrounded by acres of ground. You get a feeling of being away from city life which was great. Very well appointed room that reminded me of a Malmaison. Friendly check in. Signage to bedrooms, bar and public toilets are required but as internal painting is on going at the moment this could be why there are no signs. Def book a dinner time in advance if you have a preference. Three course menu had excellent choices or you have a £15 allowance towards the alacarte menu. Breakfast was a bit of a let down as rather average for the overall high standard of the hotel. When being seated breakfast staff should explain the set up. I ordered tea but instead coffee arrived which is rather a simple thing to get right. Get rid of making your own toast as this creates a bottle kneck in this area. Overall an enjoyable stay and I would consider staying again when there is an offer on. less

My boyfriend and I stayed at Derwent Manor to celebrate Valentine’s Day, and we will be returning as soon as possible! The room was large and extremely clean, with beautiful views. All staff are very accommodating, they simply can’t do enough for you. The spa swimming pool is lovely, with a hot tub that looks out over the fields; beautiful if the sun is setting. However, the food is the best part of this hotel! We booked a table in Prego on the Friday night, and we both said that the 3 course meal was the best we’ve had in a very long time! The surf and turf was gorgeous, and we can’t wait to come back and visit. less

Stayed here on two occasions for business. First time in a room in the main building but at one end. Because of this couldn’t pick up any WiFi signal. Room opened into a stairwell with a very draughty fire door and the room itself was freezing!! A bottle of red was left for me so maybe that was to apologise! Apart from the cold the room was lovely, giant bed, complimentary robes and slippers and spacious shower. Second time stayed in what seems to be a newer building across from the main building. Room smaller but a lot warmer, and WiFi access. However the TV struggling to get a clear picture, constant flickering. Tried to retune but no improvement. Gym and pool facilities are good and offer towels for hotel guests. Bar service was the let down though. First time food was lovely and served in a reasonable time. Second day ordered a hanging kebab and it took around 40 minutes to arrive. The waitress brought it over and the kebab was wrapped in foil on the plate. At the table she took off the foil and hung it up? Why? Chips served with it were soggy and inedible. Waited 10 mins after finishing for the waitress to come back so I could explain the issue however no one showed up and I got sick of waiting. Whilst sat there saw another table smash a wine glass accidentally, picked up the pieces and went to the bar to explain. No one appeared to clean up so possible broken glass lying around? Third occasion for food was great and served very promptly. However fourth time they seemed to only have one waitress on shift and it took 55 minutes for a burger. Again waited for the table to be cleared to mention it but no one appeared. Not great to be sat for so long when you’re dining on your own. Reception staff are very welcoming and helpful. less

My wife and I were booked in for afternoon tea and an over night stay.The afternoon tea we had was fantastic way better than we have had at other establishments and the service we received was excellent with friendly welcoming staff.Our room (suite) was stunning beautifully appointed and with fab views over the derwent valley it was so peaceful.We had a first class expierence ,many thanks to Gill and her team less

We stayed here overnight for out anniversary. We had a dinner bed and breakfast deal. We arrived at the hotel and we were greeted by a friendly receptionist. We were given and room key and provided with details of evening meal and breakfast. The room was so nice decorated to a high standard in grey and black. We had a bottle of wine in the room with dressing gown and slippers also. Food was delicious and service excellent. Would definitely recommend. less