Derwent Manor Hotel, BW Premier Collection

Great location in the countryside near Consett. Ample parking and a very friendly welcome from reception. A bit of aa walk up and down several short flights of stairs but there seemed to be disabled access to another part of the hotel. Very smart and comfortable room which overlooked fields. We went for a swim and sauna in the modern leisure building which was very enjoyable and had friendly staff. We decided to eat in the bar as the menu was a shorter version of the restaurant's. Again friendly staff but the starter took a long time to arrive and mine was only warm and not hot, presumably carried from the restaurant kitchen on the first floor. Another long wait for the main course and while my pasta was tasty my wife's 'hanging kebab' was served with the chicken skewer lay flat on the plate. As she turned it over it was black on the underside, a poor attempt to hide the completely burnt side! The staff did offer to change it but we had waited long enough by then. A very comfortable night and then a reasonable selection of an average quality buffet breakfast, although freshly cooked eggs were available. On checking out we were asked if everything was OK and we told the receptionist about the evening meal and she did refund my wife's dish. A very good place to stay but efforts need to be made on the quality of the food. less

Couldn’t fault the place or the staff. The room was first class and the bed so comfy. I was at a wedding and it was arranged beautifully. There were 3 weddings on that day and yet we had so much attention paid to us. My niece and her new husband were able to have some breathtaking photos taken in the grounds. The food was out of this world. Highly recommend the place to anyone. less

Used the pool this morning at Allensford, I cannot thank Christine enough for making it a pleasurable experience for us and our 4 month old granddaughter. The temperature was perfect, she was attentive over and above her job role and I hope others take advantage and experience an excellent morning. less

We visit Derwent Manor every year and sometimes twice a year. We have watched the hotel improve with each visit and this visit was truly wonderful. As always the staff were all very friendly and helpful. The room was spacious, the décor fantastic, extremely comfortable beds, spotlessly clean and delightful view from the window. Food in the restaurant and bar was very good. Michelle, in the restaurant was very friendly and helpful. We will be back again, early next year. less

We stayed two nights, first night we enjoyed the sax and steak meal for two with a free bottle of wine, this was £29.99 for two people fantastic value for money and steak very tasty, we even upgraded the steak for fillet just costing extra £5 per person. Bar staff very friendly. Our friends wedding the next day was organised and the day flowed, staff there for their needs all the time. Staff were outstanding Rooms were very clean and comfortable, good nights sleep on both nights we stayed. less