We visited this venue last year for a wedding fair, we were told it was free parking when we entered but now we have a £175 parking fine as we didn't enter our registration into the system which we we... more
We visited this venue last year for a wedding fair, we were told it was free parking when we entered but now we have a £175 parking fine as we didn't enter our registration into the system which we were not advised on the day to do so ,you would think if you signed in at one desk it would cover this but apparently not less
derbymidland, General Manager at Derby Midland,BW Signature collection by Best Western, responded to this review
I am sorry to read that you have had to bear the cost of a parking fine. Unfortunately this is beyond the control of the hotel staff. The wedding fayres are booked by third party organisers so I am really unsure who you may have spoken to on the day. The hotel staff would certainly have asked you to pay at the car park terminal or input your registration at the hotel reception terminal. The advice would always be to pay the fine without delay and challenge later. Refusing to pay increases the fine dramatically because the debt goes to a recovery service and eventually court proceedings follow and generally if it goes this far you are in a no win situation.
I am sure the readers of your review will understand your frustration of receiving a car parking fine, we have all been there, but to score the hotel with one bubble is grossly unfair when it is your actions that have caused your misfortune in the first instance.