Derby Midland Hotel, BW Signature Collection

Booked this about 4 weeks ago after reading some reviews saying it’s closed down we didn’t bother travelling. But no email no refund as yet from best western trying to get a response from them is like trying to win the lottery they don’t deserve custom if this is there attitude towards customers less

Well there is not much to say apart from maybe they should let their guests know they are actually closed before letting them book and waste time and money on petrol. (Unable to contact by phone) A rare break away was ruined and restaurant booking had to be canceled. No where else available in derby :( less

I was contacted a week before my stay to say that the hotel was closed. No reason was given. I was offered a room in another hotel miles away from the railway station that was completely unsuitable. The hotel's website states that the hotel will probably be open in October so presumably it is full of asylum seekers again living it up at the taxpayer's expense and the Government's pecuniary inducement trumps any contractual obligation to me or the hundreds of other people who will be similarly affected. Avoid this odious company at all costs. less

Perfect location for a short break. Staff were friendly and worked around Covid restrictions to make the stay v pleasant. A bit tricky to find the car park on arrival Breakfast although plated was excellent.. v well cooked with choice of items available. less

its really hard to know where to start with this review so I will start from arrival. Car park - grim, but thankfully free at the moment. Check in- friendly and quick, really cant fault the ladies on reception. Lift out of service. Allocated a room on the second floor, not really a problem, I had called and asked for a room with access to both sides of the bed as I am only too familiar with best western selling rooms as doubles but really only fit for S/O. Great room given but a bit of a trek from reception when carrying luggage and a dog. The building is big and old and understandably has been empty for a few months but the smell of awful air freshener was too much. Our room was traditional but well appointed. View from window - grim. Heat unbearable. We had a problem with our room, somewhere there was a continued leak and what started of as a damp patch, on the carpet on one side of the bed turned in to a full puddle that spread to the other side of the bed. We voiced our concern but unfortunately there was no room swap to be had due to the hotel being at capacity. Thankfully we brought slippers but they ended up sopping wet and not fit for purpose. There is a small enclosed garden, nice enough to sit in with a drink and to walk our dog around. Big ant nest saw us soon return indoors though. No where for us to eat having a dog with us but that is the same at many hotels sadly. Bar prices ok but avoid the bottled beer. totally over priced. Sleep disturbed many times by what we could only think was clunking pipes. on check out the receptionist offered a bottle of wine for all our problems, it was appreciated but nothing would make up for such a calamity filled night. Sadly I shall not return but again the staff were great. less