Fabulous Staff and lovely hotel
Firstly I would like to say thank you to all the lovely staff who made our stay really special. Ash, Lisa, Donna and Theresa in the restaurant, the bar staff and leisure centre staff were all so frien... more
Firstly I would like to say thank you to all the lovely staff who made our stay really special. Ash, Lisa, Donna and Theresa in the restaurant, the bar staff and leisure centre staff were all so friendly and helpful and are a real asset to this Hotel. We had a lovely executive room (122) which was huge with plenty of storage and a massive double bed. The spa facilities were gorgeous, nicely heated pool and the sauna, steam room and jaccuzi were all working and very clean. Loved the glass lift and circle foyer, all clean and spacious due to Covid. We felt very safe as the Covid measures were excellent and taken very seriously. If there was one thing that could be improved we would say the food. The calamari and fish were really overcooked, edible but not as good as they could have been. Breakfast was handled very well in the restaurant but again the bacon was very overcooked and could have been better. Overall a wonderful stay and again thank you to the staff for making is so lovely. Including the extra nice gesture of popping a birthday card in my room as it was my birthday. You are a huge asset to this hotel. less
Ash Nagar, Other at Derby Mickleover, BW Signature Collection by Best Western, responded to this review
Thank you for your lovely 5-star review, which I will take great pleasure in sharing with the hotel Team.
We take covid-safety extremely seriously, and it is great to hear that this has been appreciated.
With regards to those members of the Team which really went over and beyond, I will certainly ensure that they are recognised for their efforts.
Please keep us in mind for your next visit to Derby and we look forward to welcoming you back soon.