Derby Mickleover Hotel, BW Signature Collection

Beautiful inside, food great, rooms good, staff amazing, spa an pool great, only let down, the look from the outside, and our balcony, covered in pigeon poo, it was disgusting, told reception they said that they knew, but it needs sorting, shops not far away, good selection, people friendly less

This is a spectacular hotel with all the facilities on hand. A recent acquisition by BW - it will no doubt be treated to a facelift. We had a lovely stay made more enjoyable by the warm and friendly staff at front of house, the bar and in the restaurant as well as the domestics working behind the scenes, often un-noticed. The breakfast fayre was well presented and the staff were attentive. Subject to availability issues - the evening menu was extensive and ideal for a short break. Particular shout-out to the reception staff Christie, Emma and Lisa who rallied round when called upon. less

We arrived and were shown to sit in the lobby .The seating was old and worn with dirty arm rests the steps down to the seating area had red tape on the edges and signage . The sandwiches were cheese and pickle and ham and tomato with soggy tuna and cucumber . The cakes we had were one of each kind and two cherry bake wells which seemed to be supermarket quality.We were really looking forward to the scones with jam and clotted cream but the were raw in the middle the jam was tasteless and the cream was just whipped cream very disappointed. This was a present so we were really looking forward to a nice afternoon couldn’t get out quick enough when we mentioned it to the waiter he said he was sorry but it was to late to do anything about it . less

We booked this hotel to meet family from across the country, so we could spend some time together. On entering the hotel, it seemed clean and well presented but within a few minutes it was clear it was in need of some TLC. I can only but assume that with having been locked up during Covid and now having been taken over by another business, things have been left to slide. The room was clean but tired looking and unfortunately the bed was the most uncomfortable I've slept on, with no padding in the mattress. In addition, someone felt it was OK to have shouting match outside our room at 3.30am! The service within the restaurant was fair but the waiting staff probably need some more training, with fingers being placed on the edge of cups to stablish them, which is not too hygienic. Not quite sure why we had to pre order dinner, as the restaurant wasn't busy, although the waiter from Tenerife was very attentive. Food prices were that of a hotel, so slightly higher than pub prices but that is to be expected. Didn't use any of the other facilities, so can't comment but would like to return as good location although would wait until an upgrade has been done. less

I arrived very early at the hotel, around 9am hoping to drop off luggage as was heading to Download festival. The lady on reception was excellent and suggested my room may be ready anyway. When she couldn't get hold of housekeeping on the phone, she didn't give up but went to find out herself. Also the room was upgraded from the one I booked. Breakfast was very well presented, good range of fruits and juices, nice range of full English. Orange juice was fresh as far as I could tell. Coffee was the usual hotel standard and could be stronger! Nice view and balcony (apart from main road) and surprisingly no noise - very peaceful night's sleep. Would definitely stay at this hotel again. Finally, plenty of parking too but didn't get a chance to check out the spa/pool. less