Growing up in a nearby city my family and friends have visited CB often and it has always been top notch and very enjoyable. I moved away and then returned to North Louisiana 5 years ago and since my... more
Growing up in a nearby city my family and friends have visited CB often and it has always been top notch and very enjoyable. I moved away and then returned to North Louisiana 5 years ago and since my husband is an avid golfer and had never been we planned a weekend couples trip with 4 couples. The disappointment started as soon as we entered the building. The keys didn’t work to the room and we had to walk back and forth 4 times and then finally a maintenance man came to fix it. Then 4 hours later they didn’t work again and we had to wait for the lock to be replaced. There was trash in our trash can, no shower curtain, the roomed smelled musty, the carpet was peeling up and there was blood stains on the door frame in the bathroom. The bar and dining room staff was friendly but the issues come from the kitchen. We ordered food from the Sabine room the first night and everyone’s food came out a different times, orders were wrong and then 2 people out of our group never even got their meal so when we were ready to leave (3 hours later) she wanted to bring us the chicken sandwich and quesadillas saying that they just finished making them. At the dining room the next night, they were out of cheese on the salad bar and the waitress told us that they were running low and so the kitchen was keeping it to make entrees and sides; they were out of broccoli salad and we were told they only made a little bit, they only had 1 baked potato left and the crackers were stale and had to have been 10+ years old. The chicken entree tasted like jerk chicken it was so over cooked, the steaks that were ordered medium rare came out well done and again orders were mixed up and came out at different times. My husband and the guys with us played in the Zwolle tamale golf tournament and had to pay for their beer and then when they got done went to eat and they were out of tamales. The greens were shabby and unkept. The girls went to the pool and it was covered with nats so we called the front desk to send someone to come clean it. We were there from 10:30 until 5:00 and no one ever came so we ended up skimming the pool ourselves while we should have been relaxing. On the way to the resort Friday I told my husband “you are going to love this place and want to come here once a month.” Needless to say this was the most disgusting, unkept resort we have ever been to and will not be returning. It’s such a shame-as I remember coming here often 10+ years ago and it was so enjoyable. My friends were married here 10+ years ago too and boy is a different place. Good thing they live in Florida and won’t be returning for any anniversaries. It is such a beautiful place and for management to let this place get to this point is just sad. less
SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance regarding your concerns, please don't hesitate to contact me directly at 318-590-1500.