Cypress Bend Resort, BW Premier Collection

We drove 6 hours for our get away only to find a resort that is very run down, no hot water and the golf course is full of weeds and not well maintained. I asked for a refund but no response from mgr. less

We were given a gift certificate for two night stay. Free golf and dinner at the restaurant. We were excited to take our mini getaway. We live four hours away. We got in about 5:30 and at check in the lady told us the room was not ready. Looking around we seen another family waiting as well. We never received a call before hand letting us know they were short staffed and rooms weren’t ready. She told us an hour and they’d be ready. We drove another thirty minutes to eat. Got back to check in at 8:30 and room was still not ready and could be past ten o’clock at night but no guarantees. If the receptionist would’ve been truthful from the get go we would have made other arrangements. We cancelled our stay! That put us looking forward another hotel at almost ten o’clock at night. We will be asking for full credit on our gift certificates. less

Had stayed here 2 years ago and it was very nice. This time it was terrible, grounds and buildings had lots of problems, very little staff, no bar opened, rest. only at night. Mildew on bathroom walls.No hot water in our room and no maintenance men on staff. Golf course lots of weeds even on the greens and golf path broken concrete everywhere . less

The hotel did not tell me that most amenities were not available. I called ahead of arriving and was told that everything was open( the pool, bar, restaurants, etc.) When we arrived I was told that the bar is open Friday and Saturday only if the bar tender showed up? The bar was never opened the entire weekend. The restaurant was only open for take out on a limited menu. The hotel was short staffed and never responded to requests for bedding or towels. The trash cans outside the rooms were overflowing with trash and never cleaned up. It smelt terrible outside on the patio due to the overflowing trash. less

After waiting for 2.5 hrs for our room to be ready, we were given a downgraded room. We reserved a suite and got a double room. When we asked the front desk, she said the suite was not available! How can that be if we had a reservation. There was no apologies, she did not even apprised us of the change. We only realize it when we got to the room Then, we were put next to someone with a dog that barked and whimpered all night. This absolutely ruined our experience. less