We absolutely came into our trip expecting reduced service and some concessions due to COVID, but wow.. We showed up and was given the wrong room. The room had no sheets, blankets, or pillow for the... more
We absolutely came into our trip expecting reduced service and some concessions due to COVID, but wow.. We showed up and was given the wrong room. The room had no sheets, blankets, or pillow for the pullout, no toilet paper, no dish detergent for the dishwasher, and... no room service. So as we discovered each missing item, we had to traverse the property between building to retrieve missing items throughout our first day. While the staff was pleasant, they were EXTREMELY understaffed and you could see them shuffling from position to position to try to keep up. Long delays at front desk, restaurant, bar, etc... Minor, however frustrating, they also had no chalk for either of their pool tables and ran completely out of beer over the weekend. There are no "do not disturb" signs so guests were making them out of paper themselves. (see pics)
However, the most disconcerting issue was the complete lack of cleanliness (probably the most important part these days). You could tell by the stench, dirt, and dead bugs that the stairs hadn't been vacuumed in a very long time. The interior doors were brown with handprints and you crinched every time you had to touch them. The rug in the hallway (3000 building) didn't even cover the whole width so you could see the exposed and dirty underfloor. The floors in our room were sticky, the door to the AC closet was covered in dust, interior windows were dirty, toilet was stained from lack of cleaning, mildew in the tower grout.. We never once saw active house keeping cleaning rooms. Every table we sat at in the hotel was sticky. We finally saw some folks cleaning on our last day but it consisted of a squirt to the lobby chairs and little to no wiping whatsoever. They did not have hand sanitizer in one of the dispensers and missing soap in the women's restroom. We had family members saw them mopping the restroom that had toilet paper on the floor.. they just mopped right over it (now a covid spitball). I feel sorry posting this review for the hard working employees, but this was a disgusting experience.
We will be self-quarantining for a bit out of respect for our friends and family. less