Cypress Bend Resort, BW Premier Collection

This is a awesome place, quite, great view, amazing golf course and friendly staff. The staff went out of their way to make everything great. We had some great breakfast meals and our lunch was very good. One small problem with a dinner meal in two things were way to salty but everything thing else was OK. Great place to unwind and enjoy the lake and golf. less

This is a very nice property. We had a few minor issues but they were handles promptly and well. Very Clean and great bed. Friendly staff. The pool area is handicapped accessible with a lift! We staed in the golf condos for a family reunion. This is our fourth year here! less

My husband and I came for our 19 wedding anniversary with friends and our stay was very disappointing to say the least. When we arrived our keys would not work. After three trips to the lobby finally a Maintanence worker opened the door. Room was very dated and bathroom was not very clean. Bed and pillows were comfy. Our dinner at the bar took forever to come out and not all of our food was delivered. During the evening my husband went back to the room to get something and could not get in the room due to our key not working AGAIN. Maintenance came and replaced the entire lock system on our door. Next day we went to the pool that was absolutely disgusting and full of bugs. We called but nobody came to clean it so we cleaned the pool ourselves. Our dinner was horrible. They were out of quite a few items and my chicken was completely over cooked. A few of the other meals ordered at our table were overcooked or undercooked. Sunday we went to the cafe at the golf pro shop. Hamburgers were ok. My husband ordered a grilled chicken wrap but they were out of chicken. It really is a beautiful piece of property that management has completely let go. I was expecting so much more from the pictures but were very disappointed. The staff I spoke to were very nice and apologetic but it was the same thing over and over. less

Unclean pool (Our group cleaned the pool ourselves after we called and no one ever showed up to clean.) Dinner at restaurant was awful. They were out of many items and our food was either under cooked or overcooked. Lounge food was better, but at least 2 of our dinners were never served. less

Growing up in a nearby city my family and friends have visited CB often and it has always been top notch and very enjoyable. I moved away and then returned to North Louisiana 5 years ago and since my husband is an avid golfer and had never been we planned a weekend couples trip with 4 couples. The disappointment started as soon as we entered the building. The keys didn’t work to the room and we had to walk back and forth 4 times and then finally a maintenance man came to fix it. Then 4 hours later they didn’t work again and we had to wait for the lock to be replaced. There was trash in our trash can, no shower curtain, the roomed smelled musty, the carpet was peeling up and there was blood stains on the door frame in the bathroom. The bar and dining room staff was friendly but the issues come from the kitchen. We ordered food from the Sabine room the first night and everyone’s food came out a different times, orders were wrong and then 2 people out of our group never even got their meal so when we were ready to leave (3 hours later) she wanted to bring us the chicken sandwich and quesadillas saying that they just finished making them. At the dining room the next night, they were out of cheese on the salad bar and the waitress told us that they were running low and so the kitchen was keeping it to make entrees and sides; they were out of broccoli salad and we were told they only made a little bit, they only had 1 baked potato left and the crackers were stale and had to have been 10+ years old. The chicken entree tasted like jerk chicken it was so over cooked, the steaks that were ordered medium rare came out well done and again orders were mixed up and came out at different times. My husband and the guys with us played in the Zwolle tamale golf tournament and had to pay for their beer and then when they got done went to eat and they were out of tamales. The greens were shabby and unkept. The girls went to the pool and it was covered with nats so we called the front desk to send someone to come clean it. We were there from 10:30 until 5:00 and no one ever came so we ended up skimming the pool ourselves while we should have been relaxing. On the way to the resort Friday I told my husband “you are going to love this place and want to come here once a month.” Needless to say this was the most disgusting, unkept resort we have ever been to and will not be returning. It’s such a shame-as I remember coming here often 10+ years ago and it was so enjoyable. My friends were married here 10+ years ago too and boy is a different place. Good thing they live in Florida and won’t be returning for any anniversaries. It is such a beautiful place and for management to let this place get to this point is just sad. less