Cypress Bend Resort, BW Premier Collection

The staff and resources of this hotel all go into maintaining the grounds and golf course, everything else falls by the wayside. Stayed here one night only with my family. The air conditioning unit in our room was infested with ants. The Kurig reservoir was full of chunky moldy brown water. I emptied it and cleaned in out only to discover that it didn't work. The hair dryer in our room didn't work. A requested roll-away bed arrived with no pillows, sheets or blanket. Had to call the front desk again and eventually received some pillow cases (still no pillows) and a blanket full of holes, possibly moth eaten. We addressed these unsatisfactory issues upon checking out and where told we would receive some sort of refund but couldn't be told how much. Turned out to be about 10% of the overall cost of our stay. This refund was obliterated twice over by the cost of our overpriced breakfast at the 'average' breakfast buffet. This place may be alright if you just want to play golf and drink with your buddies, but not for an average hotel stay. If you can't successfully staff a place to keep up with basic amenities, then you shouldn't be charging people the same cost as a regular hotel. I will not stay here again. less

The lobby, restaurant, grounds, landscaping, and amenities are wonderful, but when you step in those rooms, it feels like you're at motel 6. our room smelled moldy, and the shower curtains had mold at the bottom. the water in the shower would not get hot. if they would upgrade the rooms, this would be an excellent stay less

This was horrible! If you are expecting cleanliness in guest rooms, please find another location which may be dificult to do in Many, LA but try outlying areas. Mold, fungus, stuffy, ot of date, nasty less

This is my 2nd time staying at Cypress Bend on Toledo Bend Lake. I love this property and will stay here every time I return to Louisiana. The property is beautiful and the golf course is challenging but fun. less

Golf course and golf staff were outstanding. Hotel and hotel staff were poor. Reservations were wrong when we arrived. Rooms were not stocked with toiletries and very few towels. Had to request towels from the front desk each day. Rooms were not serviced each day. less