26/12/2018 alanandjan, Swindon, Wiltshire
The family had Christmas lunch here yesterday and, at a cost of £75 per head, thought it would be a special meal. Not so. The welcome drink was appreciated, and the parsnip soup was fine, but the main... more
The family had Christmas lunch here yesterday and, at a cost of £75 per head, thought it would be a special meal. Not so. The welcome drink was appreciated, and the parsnip soup was fine, but the main course was poor. The turkey and beef options were small; no separate dish of vegetables but instead 2-3 sprouts, 2 small stringy carrots and parsnips accompanying 2 little roast potatoes on each plate. My beef (fatty) was covered by a large but inedible Yorkshire pudding that must have been cooked sometime earlier: it was like cardboard. The pudding was fine, although again not large, but by then our opinions were formed. A lovely location and the staff were friendly and worked hard but we won't try this again. less
Ashley R, Manager at Cricklade House Hotel, Sure Hotel Collection by Best Western, responded to this review
Firstly thank you for taking time to share your feedback with us.
We are saddened to hear that you left the dining room on Christmas Day feeling so negative, especially as we have had no chance to listen to your guest feedback before reading it now.
I would be really grateful if you could contact me directly. This will give me the chance to investigate the issues further and hopefully make amends.
I look forward to hearing from you soon,