Great location, rowdy guests, not for us
21/02/2017 Linda R, Boston, Massachusetts
We knew we were in trouble when we asked for a quiet room and were told that our room should be fine but if there is an issue just call the desk as we have someone on duty after 11pm to walk the halls... more
We knew we were in trouble when we asked for a quiet room and were told that our room should be fine but if there is an issue just call the desk as we have someone on duty after 11pm to walk the halls to settle down any noise. Never heard of such a thing. Room was on 9th floor, very loud guests entered the floor at about 1:00am, 2:00am and again at 3:00am. Also had some loud high pitched noise going off out side. No we didn't call the desk, shouldn't have to and the guest yelling and door slamming only lasted a few minutes each time. Did I mention the three women standing in hotel front entry, one with a blow up genital between her legs? This was about 7:00pm. Need to clean things up Clayton. Front desk manager was just not helpful, he didn't (wouldn't) help with any food recommendations beyond the hotels offering. less
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review
Dear Linda R,
Thanks for taking the time to post a review on TripAdvisor, I'm disappointed to read your comments regarding your recent stay, we continually monitor and action guests comments in order to improve our offering for future guests so I do appreciate your honest feedback.
May I assure you that we have security as you mentioned on weekend to ensure the safety of our guests as you can imagine as a City Center hotel there is a high chance of groups so they do monitor these to ensure that they are not disturbing other guests.
If you would get in touch with me directly at email@example.com as I would like to look into this further.
Guest Relations & Quality Manager