City Hotel, BW Premier Collection

6, Stara Planina Str, Sofia, 1000, Bulgaria
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City Hotel, BW Premier Collection

Tucked in a quiet street in downtown Sofia, the City Hotel, BW Premier Collection delivers the highest level of customer service and attention to detail.

The hotel is perfectly located only 200 meters from Alexander Nevsky Cathedral and the
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Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of City Hotel, BW Premier Collection

Traveller Overview:
4.0 Rating: 453 reviews
Excellent 39%
Very Good 41%
Average 13%
Poor 3%
Terrible 1%
Rating

stanavr, wrote review 15/01/2020

Another visit

It is my second time visiting Sofia. The city is changing very quick and it is worth spending a few nights at it. Again we stayed in BW City Hotel as I did a while ago. There has been refurbishment an... more

Rating

Geripavlova, wrote review 14/01/2020

Great hotel

Very nice staff, rich breakfast. Location is great, walking distance to downtown and main attractions.Bed is awesome and rooms are clean and spacious. Restaurant food is delisious. Will definetely com... more

Rating

Jimmy_Swe, wrote review 12/01/2020

Reasonable hotel

Price is pretty average, rooms are decent Rand nothing to complain about there. Breakfast sufficient, basically ticking all boxes. Unfortunately non of the BW rewards status perks seem to be taken int... more

Rating

293neilk, wrote review 30/11/2019

Great stay.

Early flight from Manchester airport and a 25 minute transfer on the great metro system to the city centre and an easy and leisurely walk from Serdika Metro Station to our hotel ,booked in immediately... more

Rating

Bondivisor, wrote review 29/11/2019

Read this review. Do yourself a favor and skip this hotel.

If you are OK with unbearable noise of planes every 30 minutes in the middle of the night and strong smell of smoking cigarettes from your bedding sheets and pillows then this is the perfect hotel for... more

Owner Response
Dreamer60546408122, Manager at City Hotel, BW Premier Collection, responded to this review
Dear Customer, As we discussed when the issue was brought to me, I explayned that you checked in and did not complayned about anything. After you decided - in the middle of the night - to ask for another room, and you found out that there is a charge for it, then you started discovering problems. I hope more customers read this message, and I ask them to realise that the statement "customer is always right" is 100% correct. However it has become a justification for an ugly practice to begg for free ... rooms, meals, drinks ets. This is a classic example for it - someone is happy, untill thay realise that have to pay extra for extra services. Complaint is "airplanes pass by", smells - not at check in but a few hours afterwards.... bargainning for room price!!! Ejoy your comment. We hope you feel better now. Also have a look at our score : 8.9 - this says everything...