Mix up on check in but rest brill.
07/05/2018 harvey3705, Peterborough, United Kingdom
Booked via an internet Co. Great comms back from the hotel and confirmed they had my order. Booked this due to cost and location. On check-in the receptionist missed off a room . She said we only book... more
Booked via an internet Co. Great comms back from the hotel and confirmed they had my order. Booked this due to cost and location. On check-in the receptionist missed off a room . She said we only booked 4 not 5 !!!! panic. After trying to charge for another, she found the other one. YESSSSS.This was the only down side. Human error. But was corrected just in time. We were in block A. Rooms very clean, good layout for a city hotel, ,mini bar, tea coffer etc, (No Eng breakfast tea in the room) but you could get some. Other teas in room, just as nice. Beds and pillows fine, Views from top floor brill. All staff members were great. Very small bar, but plenty to drink. Breakfast was far better than we all thought. Most things available that you would expect from Bulgaria. Bathroom V Good. shower had plenty of pressure and easy to adjust. Towels - no issues. AC was ok. We had a terrace, with good weather we used. It would have got 5 out of 5 if the check in was a small bit better, so lets say 4.5 from me. Thank you all at BW City Hotel. Would deff come back and stay again. The above comments are from all 11 gents who stayed. less