We booked 3 nights..we stayed..none.I telephoned in advance to check lunch/bar available...yes. Arrived, room, disgusting, dead flies, mould, algae, broken beds, dangerous chairs in room.Wandered arou... more
We booked 3 nights..we stayed..none.I telephoned in advance to check lunch/bar available...yes. Arrived, room, disgusting, dead flies, mould, algae, broken beds, dangerous chairs in room.Wandered around trying to find staff...none!! Eventually spoke to Anna, the manageress, who appears very helpful , agreed substandard.She said that people have different expectations...eeehhh...no, as 2 nurses, during pandemic, we expect cleanliness.Promised full refund...so far 2 weeks later, we received some of it.Contacted hotel x 3,apologised x 3, money....no!! Advised x 3 "manager or someone" would contact next day to refund x 3...ehhh..No contact..."manageress is partner of owner...they are away on holiday, accountant...also on holiday"...I hope they have a nice holiday...I will be back in contact to find out if they have a solicitor...or has he/she had enough and went on holiday!!!!!!!!!!!!!!!!!!! less