Castle Inn Hotel, BW Signature Collection

We arrived a little late after a quick decision to break up our visit and we were so glad we did. The hotel itself is very comfortable and clean and we were moved to a different room as the first room was a tiny bit too hot for us (we are really picky!) Hannah on the front desk was an absolute treasure to deal with - answered all our questions, put up with all of my rubbish jokes and even came through with an extra special touch to welcome our anniversary. She really is a credit to the company and we could not have wished for better: professional, friendly and very welcoming. We then chanced our arm in the bar to see if we could get some food despite it being just after the time for ordering. It would have been absolutely fine if they had said no but Paul behind the bar rustled up some food for us and was equally as pleasant to deal with. Honestly, it was a lovely stay, not just because of the hotel itself but the staff going above and beyond anything that would be reasonably expected to make it special. We can’t recommend it enough! less

Stayed over for one night wish we could have stayed longer, we arrived by motorbike and the staff were more than helpful with parking arrangements ( there’s ample and it’s secure ) Our room had everything we needed plus an amazing view. Every member of staff we met were friendly. We ate in the bar , scotch egg and pork pie are really good ! Took a whisky back to our room and admired the view. Our breakfast was really lovely, we took our tea in to the garden and got to say hats off to the gardener there because it’s so well looked after. Didn’t get to try out the pool but we will next time. Thanks for making this a very relaxing stay we will be back. less

never again will i stay here no wonder its for sale -worsed breakfast of my life = cold yes cold back cold. /cool black pud - i complaned and the duty manager said she had probed the bacon and it was 68 degrees that was an utter deception - she effectively called me a lier i got the chef out who felt the bacon in his own heated cabinet and apologised for her utter lies - she had not probed the bacon we sent out - but to try to protect the hotel had used newly cooked bacon or other - she did not probe the bacon sent back nor the black pudding to we are going to best western hq to complain and also trading standards -this was a wedding guest hotel as well for my brothers daughter - do not stay in this hotel the staff are rude call you a lier- i told her what i thought of her and she deserved it - she needs sacked less

We have stayed in many 'Best Western' Hotels in UK, US and Europe and this hotel has to be one of the best ! I do not know whether our room was upgraded but it was an excellent room, with a corner water fall bath, extra king size bed and to top it all a beautiful view overlooking the immaculate gardens. Facilities included indoor swimming pool, jacuzzi, lawn tennis and other lawn games with table tennis inside. An outside patio area for drinking and eating, there is also an area like a conservatory / sun lounge with cozy chairs to sit and unwind. We ate here twice for evening meals and breakfasts and the dining staff were excellent less

Excellent value for money, the Castle Inn serves very good meals and the staff are friendly and helpful. The rooms are comfortable and clean with lovely views. The leisure facilities are very good and the location is excellent. less