Cold, poor quality food & not disabled friendly
11/02/2019 aileen w, Ayr, United Kingdom
We had a two night stay with our 4 elderly parents. Reception was helpful and welcoming & had given my parents a room with a walk in shower, as requested when we booked. I had also told them my mum co... more
We had a two night stay with our 4 elderly parents. Reception was helpful and welcoming & had given my parents a room with a walk in shower, as requested when we booked. I had also told them my mum could manage to climb a few steps but used a wheelchair. It is impossible to get from the bedrooms to the bar eating area without navigating three sets of stairs. As my mum has very restricted mobility this was exhausting for her. We had booked to eat in the restaurant on the first night. We had to carry my mum in her wheelchair up & down two sets of steps to do this- we discovered an accessible way in the next day but none of the staff told us about it that evening, even although one waiter helped us with the wheelchair (once) & I had asked him where the toilets were- he didn’t direct us to the disabled toilet on the same level! Completely unbelievable!
Food in restaurant was undercooked and tiny portions (my whole meal of steak and baby veg would have fitted on a saucer). I sent mine back to be heated as it was cold. Once warmed, it was delicious but most of the others had ordered medium-rare lamb. It was served very rare, with blood oozing from it and the veg were so undercooked, my mother-in-law couldn’t get her fork into it. We ate in the bar the next night, again lifting the wheelchair with my mum in it and, again unbelievably, we sent two meals back because they were cold! For the record, I’ve never sent food back before. As other reviewers have pointed out, the public lounge areas are too cold to sit in, except for in the bar area where there’s a lovely fire. Breakfasts were delicious but the overpriced restaurant meal and the generally disappointing quality of the dinners, combined with the effort to move around the hotel with a wheelchair means we won’t be back. There’s plenty of alternative places to enjoy in the Lakes. less