Castle Inn Hotel, BW Signature Collection

Highly suggestible location for either a getaway, a trip or a visit to the lakes. Very pleasant and enjoyable place to stay as there are outstanding views. Great staff and well presented and tasty food, would definitely reccomend having the Cumbrian breakfast! Rooms are pleasingly spacious with all the necessary amenities such as a hair dryer, wardrobe space, a safe, a sitting space that looks out of your hotel room window and to accompany all of this, the bathrooms and facilities are of five star quality. Spacious pool located beside a brilliant view of the Lake District. For anyone visiting the Lake District first time around I would highly suggest the Castle Inn Hotel as it is the best place to stay for the views, the food and the all round service as staying there you feel a part of the family and the staff take extra care of you whether they are front of house or a cleaner. No doubt about it, 5 stars. less

Stayed at the Castle Inn hotel over the weekend for a lovely Christmas break! Couldn’t fault anything! The room was very clean and up to date and the breakfast was delicious. We had a walk around the gardens of the hotel and went to the near by town. Staff were all friendly and very helpful. Would definitely stay here again!! less

Stayed at Castle Inn for 2 nights with my family. The hotel is quite dated and the curtains in our room were almost falling off. The breakfast was quite bad, it came straight from the microwave. Horrible! We ate in the hotel restaurant for both nights, the food there again was bad and tasteless. For a hotel in the Lake District I would expect food with fresh ingredients. But the food was just bad and way overpriced. The hotel is very short staffed so the service is slow in the restaurant. Housekeeping service is also bad as there are no staff, in fact our room was not cleaned at all during our stay even though I requested for it. It took me to call them in the evening for them to come clean my room. Management did handle the issue well as they sent a cleaner straight away and we were given complimentary drinks. For the most part we did not enjoy our stay, won't be returning there. less

Do not stay here. Booked a night away with my partner. Checked in and went to the room, it was a small cramped room, it was very dated, dirty and just looked awful. Wires all hanging from behind the television. The walls had all be replastered. Layers of dust on the cabinets. It literally looked like a joke. The bed was dirty and it smelled. My partner went to complain and they offered a suite, went to look at the room and it was an approvement but it smelled of smoke, the bed was dirty. It was still horrible and after being in the first room did not want to to stay there. My partner went to complain and asked for a refund and said we could not stay there. They would not offer a refund and the eventually was told a manager would call us back. Manager called after being chased up twice. Was very rude and argumentative. Did not understand our complaint and was very defensive. I tried to explain the reasons behind and that we have paid £80 for nothing. The manager said he was fully booked and could not offer us a refund. I’m fully aware of my rights. Manager was rude and horrible quite frankly and upon looking the hotel was not fully booked at all. Done nothing to help us and have simply taken our money and will not refund. Please avoid at all costs!! less

It was supposed to be a Xmas Dinner Dance with a 60’s theme with live music from a local band. Only it wasn’t. We entered into the spirit with 60’s gear, wigs, glasses – the lot. At least half the other 40 (YES, only FORTY) guests had done the same. The tables had been spread out to take up half the hall. There was no sign of any equipment for a band or DJ. So, let’s have a beer – but they only have cider and a single Euro fizz on tap. Cumbria is rich with good local beers, but I guess with only 40 due to show up there wasn’t much point putting anything drinkable on tap. The meal was OK, and the staff were pleasant. The band ‘Cindy and the Bullets’ arrived – without any bullets. After Cindy had regaled us with songs from the 40’s someone got told it was supposed to be the 60’s. She was a good singer only interrupting the flow to find each backing track on her iPhone. We left. Hopeless. less