Castle Inn Hotel, BW Signature Collection

Frequent power cuts Given substandard room when had booked executive double room. Given a room that had two beds zipped together that were uncomfortable to sit on let alone sleep on. Asked for alternative room. Initially told no room available until we said we would like to leave and be refunded, at which point told new room would be available and that we could go to bar for a complimentary drink each. The hotel then tried to charge us on check out for these drinks and also for a meal for almost £50 when we had notordered any food at all. The receptionist was apologetic but seemed a little insincere. Frequent power cuts during evening and noise from next room’s bathroom. less

Excellent clean and staff so helpful and friendly from front of house, bar staff and breakfast , and nothing too much trouble , great hotel and location, rooms clean and bed so comfy , will def stay again less

We recently stayed at the castle inn after booking with travelzoo. Thoroughly enjoyed a relaxing and pleasant stay. We enjoyed the facilities. Staff were welcoming and very friendly, particularly the staff serving food in the tavern. less

me and my boyfriend had a carvery and it was absolutely lovely! They catered for vegetarians like myself by having the option of mushroom ravioli and vegetables. it was exceptional and all homemade with lovely service and chef less

We had a two night stay with our 4 elderly parents. Reception was helpful and welcoming & had given my parents a room with a walk in shower, as requested when we booked. I had also told them my mum could manage to climb a few steps but used a wheelchair. It is impossible to get from the bedrooms to the bar eating area without navigating three sets of stairs. As my mum has very restricted mobility this was exhausting for her. We had booked to eat in the restaurant on the first night. We had to carry my mum in her wheelchair up & down two sets of steps to do this- we discovered an accessible way in the next day but none of the staff told us about it that evening, even although one waiter helped us with the wheelchair (once) & I had asked him where the toilets were- he didn’t direct us to the disabled toilet on the same level! Completely unbelievable! Food in restaurant was undercooked and tiny portions (my whole meal of steak and baby veg would have fitted on a saucer). I sent mine back to be heated as it was cold. Once warmed, it was delicious but most of the others had ordered medium-rare lamb. It was served very rare, with blood oozing from it and the veg were so undercooked, my mother-in-law couldn’t get her fork into it. We ate in the bar the next night, again lifting the wheelchair with my mum in it and, again unbelievably, we sent two meals back because they were cold! For the record, I’ve never sent food back before. As other reviewers have pointed out, the public lounge areas are too cold to sit in, except for in the bar area where there’s a lovely fire. Breakfasts were delicious but the overpriced restaurant meal and the generally disappointing quality of the dinners, combined with the effort to move around the hotel with a wheelchair means we won’t be back. There’s plenty of alternative places to enjoy in the Lakes. less