Castle Green Hotel in Kendal, BW Premier Collection

We arrived 15.23pm, well after the advertised 3pm check-in time to be told our room was not available. We could wait in the bar with a complementary cup of tea to coffee. At 4pm, feeling tired from our drive from Gloucestershire again we asked for our room to be again told it was not ready! Finally at 4.15pm we were shown to our room. No-one at any time said why it was not ready, just that is was not ready. Dinner was terrible, the food is over priced and the quality is Best Western quality. £32 for sea bass mashed potato 2 asparagus and some broccoli rip off. Don’t bother. Have a burger. Breakfast the next day was to be honest a joke. Using salad plates instead off dining plates to stop guests taking too much from the buffet. Come on. Needless to say at check-out we cancelled our other two night reservation on the way back from our trip to Scotland and would not recommend his hotel to anyone. less

We treated ourselves to one of the larger rooms ( room 139) at the far end of the hotel overlooking the garden. It had a bay window and a curved sofa in the bay with TV which swivelled to watch on sofa or in bed. The bathroom was very spacious with a deep bath or a shower cubicle to choose from. We booked bed , breakfast and evening meal in the Greenhouse Restaurant. All the staff we came across were very nice , helpful and very welcoming. They seem to employ a lot of younger people on each shift who are very professional. The weather was really good, sunny and warm everyday which is unusual for the Lake District. We have stayed at the Castle Green Hotel five times now and the standard gets better each time less

We travelled from York to Kendal and came across this hotel on our travels but we were not disappointed at all, the staff were very helpful and friendly, the dinner was great and the breakfast was good as well. The gardens that surround the hotel were amazing, we walked around the gardens after dinner, they were great. Very good location for Lake Windermere and the surrounding area, good disabled parking right outside of reception. less

A very enjoyable short break here. The hotel is situated on the outskirts of Kendal about a 25- 30 minute walk from the centre of Kendal. Downhill there but might be challenging on the way back! A few minutes drive but we didn't find Kendal's one way system easy to navigate! Our room overlooked a well kept garden where we sat enjoying the afternoon sun. The hotel has a high standard of cleanliness and quality towels and bed linen. There was a well stocked tea/coffee tray. Extras such as robes etc were available. Food was good, perhaps pricey. Buffet breakfast was good and hot, especially the 1st morning. Public areas are quite small and these were busy on our visit with conference delegates. Weather good so didn't use the leisure facilities. Staff very friendly. less

Beautiful grounds, great big open space. The location is convenient within driving distance to the town centre, restaurants, and shops. It was very quiet and tranquil. Because it’s set back, didn’t hear any traffic. Our room was roomy, big bed, stand alone shower and separate tub. The water pressure wasn’t that good but decent bathroom. The bar/restaurant was always busy during our stay so service was a little slow. We had breakfast which was good, I really liked the smoothies. Didn’t eat much cooked breakfast. The leisure facilities were ok. The pool wasn’t the best a bit small compared to other hotels. Steam room was too hot for me so didn’t stay long in there. The staff from reception, wait staff, and cleaners were very nice. less