Castle Green Hotel in Kendal, BW Premier Collection

Part of the Best Western Premier Collection, ‘premier’ is a great description for our room. We spent one night in a Herdwick suite with a view over the well-tended hotel lawns to the distant hills. Our large room had a king size bed and roomy bathroom. For guests with mobility challenges, the front desk was very accommodating delivering our bags to the room and arranging parking near the entrance door. The dining room was busy, so we opted for room service which was hot, tasty, and worked on the room table. Breakfast was adequate but not a highlight – mainly tepid buffet with some ability to special order. Would definitely stay at Castle Green again. less

As follows is the text that I wrote to the general manager to make sure he was aware how well one of his staff had looked after us.... My friends and I were very disappointed that the murder mystery night that we had booked for Thursday 30 November had to be cancelled due to poor take up. It was for our Christmas party and your Kendal venue was ideal as it was in the middle of us all. Ms Postlethwaite listened to me explain that we had already booked and paid for our accommodation and she immediately set about offering me a number of possible solutions. She really went above and beyond all reasonable expectation in liaising with the Premier Inn on our behalf. When she confirmed that our rooms were non refundable she offered us several options. We chose to come to the Greenhouse Restaurant on Thursday anyway, and enjoyed a truly outstanding meal. My friends and I all met working for a food charity, so we like to think we know what good food is! If you have any sort of pre-Christmas bonus or staff awards then please do consider Ms Postlethwaite. I was a mystery shopper for a number of years, and her level of customer service is rarely ever seen. Things occasionally go wrong, but it’s how you make them right that counts. I have been telling all sorts of people how impressed I was with the Castle Green Hotel. I hope that we can return for a future event. less

We had booked for the Christmas party here last weekend, 12 old friends. I have to say this is a really nice place, great room ,very clean, smashing function room, free parking, use of the pool and steam room. Breakfast was wonderful, staff very helpful. less

I stayed here for 1 night whilst travelling for work. This was my first visit and I would come back again. I received a lovely welcome from the reception team and myself and a colleague ate in the restaurant which was delicious! I was surprised at how modern and well appointed my room was - lovely fixtures and decoration, everything I needed for a very comfortable stay. less

Castle Green Hotel Kendal A restful and yet energising hotel that offers good customer service. We stay here every year at different times of the year and we are always remembered why we do and that is because this hotel cares about their guests. Nothing is too much too trouble and this approach runs through from management to the house keeping staff. It’s always good to see the same staff faces as we return each year. There is one particular staff member called Robert Taylor who is probably the most memorable character with his friendly and charming attitude who emphasises with each guest so well. The bedrooms need a little updating but as you will want to spend time in the relaxing bar with the log fire roaring away bedtime seems a long time away. The breakfast are full of inexhaustible choices from healthy to hunger. The reception staff greet you with kindness. The staff make this hotel a true relaxing experience. There is a conference/wedding venue attached to this hotel but you are never affected by noise. Lots of parking and a good 20 minute healthy walk into Kendal town. less