Castle Green Hotel in Kendal, BW Premier Collection

Came at the beginning of the month for a quick visit of the area. The room size was good, but we could ear the two ladies next door extremely clearly, when they was getting ready for a big function, being in the same room could be the same. We Could also ear people in the corridor coming back late and drunk... And early bird taking bath above and next to us in the morning. Paid for a night away... I actually had 2/3 hours nappe. Dinner, was faire except l have a big doubt about your venison, I keep thinking it was beef, I m working in a 3 rosette restaurant, and venison don't taste beef. Service was poor, Waited 40 minutes for them to clear our mains the staff was walking around us and not doing anything, we ended by putting our plate together in the middle of the table to make then understand but nothing, We had to ask them to clear it ! Few tables finished before us with 3 courses too, but arrived after us! We ask to talk to the the duty manager, she apologized but nothing has changed. Breakfast was good. We also booked for treatment, staff was good. I have the feeling spa been added in a tiny corner to say we have a spa, cos we had to cross the gym room to get our treatment. I m not difficult, but this place is not as good as on the picture, will not recommend it at all, for a peaceful moment, not even for dinner. We told reception when we checked out about the noise. less

Arrived back from a stay at Castle Green Hotel last night. The room was clean and the bed was very comfortable, so no complaints on the accommodation front. The service in the restaurant, however, was a very different story. My husband and I booked into the Greenhouse Restaurant at 6:45pm last night. We were seated promptly and offered water for the table - a good start. Things quickly went downhill from there though. We sat for 25 minutes with the water on the table and nothing else. When the waitress finally arrived she went straight to food orders until I pointed out that we hadn't even ordered drinks yet. She apologised and took our drink order and then came back 5 minutes later to take our food order. I really wanted that to be the end of it. It wasn't. Our starters arrived and we still hadn't received the wine and beer we had ordered. We didn't want our food to get cold so we ate. The food was delicious. Still no drinks, though. Towards the end of our starters a different member of wait staff arrived to ask if the food was OK, so we asked again about our drinks. They finally arrived at the same time as our starter plates were cleared, about 50 minutes after we first sat down. From there the rest of the meal did go smoothly and was very tasty (I had beautiful venison) but when we finished and wanted to pay we became invisible again. We sat for about 30 minutes trying to catch someone's eye to get the bill. We were in the restaurant for a whopping 3 and a half hours in total. I don't like to cause fuss but thought staff should know that we gsd waited so long so I filled out the customer comment card. As we left the restaurant manager literally called us back and very publicly in the middle of the restaurant gave us a raft of excuses about how busy they were and how few staff were available. This would have been fine had we not sat and watched other customers all around us get their orders and bills with no issue at all. We were shoved in a corner and forgotten about. We had a coffee in the bar (much better service there) and then went back to our room. The bed was comfy so I slept well and woke up with high hopes for better morning service. We were seated promptly for breakfast and our tea and toast orders were taken right away. We helped ourselves to the buffet cooked breakfast... And ate it... And still no tea and toast came. Once again we had been seated in a corner and completely forgotten about. We watched tables seated after us receiving their toast and hot drinks. 30 minutes after being seated we finally managed to ask a polite young waiter to chase them up for us. He was very apologetic and sorted things out. Honestly, for the expensive prices we were paying (the evening menu main courses average around £20 per dish and my glass of sauvignon blanc was £7.50) I have never felt less valued or acknowledged in a hotel. If it wasn't so unpleasant it would be funny. It's put me off returning to the hotel. less

We had our wedding here in September 2021 and I cannot say a big enough thank you to the staff! They are amazing and helpful every step of the way. Nicola is so amazing and nothing is too much. Thank you! less

We got married at the Castle Green Hotel a couple of weeks ago and what can we say? It was absolutely everything we dreamed of (and more!) Nicola, Amanda and the Team were nothing but helpful from the off-set and with everything that has gone on in the last year or so there was a lot of hand holding and tough decisions to be made (we rescheduled on two occasions) but they were there every step of the way. Everything was taken care of and at the handover we could rest at ease knowing Christine had everything under control. The venue was prepared and dressed to perfection, the staff really welcoming, and the food was delicious (it’s even converted my husband to salad!) Even after the “big day” the staff were still attentive and welcoming, so you got a real sense that they meant it and weren’t just putting it on which was lovely. We intend to visit every year for our anniversary and would recommend the Castle Green Hotel in a heartbeat… can we do it all again?! less

We had such a fantastic time over the three days we spent here. The food was wonderful and the staff were all friendly and helpful. We came up to see a sick friend who unfortunately ended up in hospital shortly before we arrived, but it was nice to have the space to see his wife in comfort and share a coffee with her in the lounge. We were impressed with the room and our wonderful view, how clean the room was, the powerful shower, the teas and coffees and how nicely it was laid out. Highly recommended - we’ll certainly return. less