Cae Mor Hotel, Sure Hotel Collection by Best Western

Excellent afternoon tea, full to the brim, not at all a fan of sausage rolls but their’s were absolutely awesome. Good selection of tasty sandwiches and cakes. Friendly service, comfortable surroundings, window seat overlooking the promenade and views of the Great Orme all very pleasant. less

A great stay with my partner for two nights and little dog. Great location with parking. Rooms a bit outdated but fine for what we needed as we spent very little time there. Check in was good with helpful information provided about where we can walk our dog etc... staff friendly. However, on three occasions the gentleman who I assume is the duty manager came accross abrupt and rude and unfortunately the last thing that sticks in my mind for what was a great stay for us! Firstly, on arrival as soon as we pulled in to the car park we were greeted with.. “Erm.. are you staying here?” Obviously this is a private car park and you don’t want non residents parking here and I understand.. there is just a way of speaking to people! Especially first impressions! Secondly, we had been for a wander round the town and for food and were finishing our evening with a stroll on the beach.. I called into our hotel to use the toilet as we were walking by... The gentleman again came storming round the corner.. “Erm.. are you staying here?!” Yes, yes I’m a resident here! The same thing happened the next day when we were leaving. We had been out for breakfast, already checked out the room and was calling in to the toilet before our three hour journey home. There was a sign saying not in use which I walked by to go through anyway because I was desperate and had a long journey home.. he asked me what I was doing.. I said using the toilet.. he said there not in use and I explained I was a resident here and he recommended to use the room.. I said we had checked out and i has a three hour journey home. Just very rude when we are paying customers!! The sign said not in use.. but the night before another staff member let me use the toilet and she said “I know your staying with us” so this sign is there to stop people. I very much doubt you have non residents walking into the hotel to use your facilities when there are 5000 other hotels down the promenade! Three rude strikes... I will not be returning to this hotel as this was so annoying for me. It’s not what you say.. it’s how you say it! Some customer service upskilling is required! I couldn’t fault the other ladies.. friendly and approachable! X less

We chose to stay here for two nights as we knew the weather was going to be good for a mini stay cation. The fact it had a car park and a and a sea view swung it for us, the room was clean and characterful with a great view. It was a weird time due to covid 19 and hot breakfast not available but the hotel, due to my dairy intolerance the hotel went out to get dairy free cream cheese and snacks for us, the staff were so helpful and friendly. See you again soon. Richard and Anles xx less

This was our first hotel stay since lockdown was eased so we were a little nervous. No need though, Sheryl phoned twice to confirm our reservations and the safety arrangements in the hotel, which reassured us before we even arrived. On arrival I called the hotel and we were directed to the designated entrance, met at the door and she explained the procedure, in door, out door, one way system etc. Our key and room supplies were ready in a bag, brilliant idea, and we were asked to sign to say we had no symptoms. Our room was lovely, clean and warm with everything we needed. Sadly there was no food at that time, this is due to resume 4th August, but there are many eating places within a short walk. The location is perfect, right on the sea front and we enjoyed several lovely walks towards the pier. All in all we were well impressed with the standards of the hotel and would definitely return on another occasion. Thanks to the lovely friendly staff for making us feel safe and valued. less

We have returned from a a three night stay at the Cae Mor, this was our first weekend away since lockdown and though we were anxious about going away there was no reason to be. Sheryl and Marc had every single safety measure covered but this didn’t impact our stay in the slightest. Although things are a little different we still received a warm welcome from all the staff and really enjoyed the three days and soon got used to the non intrusive rules. Jill and Claire made sure our rooms were spotless and safe ensuring the new rules were in place. A nice continental breakfast was delivered to your room each morning complete with three drinks hot and cold, very filling too. Thanks so much for a great weekend in a perfectly safe and wonderful hotel. less