Booked one of the 1 night spa breaks as a 50th birthday surprise for my wife.Not worth the £315 (plus an extra £56 for drinks and going over your food allowance in the oak Room restaurant, (£4 for a jug of iced water), just for 1 night) that I paid for it. Very nice Hotel and very clean and nice food. The Spa was very nice, as were the girls who gave us our massages.What let it down was,
1, the bottle of champagne in our room on arrival (3:00pm) was missing, (not the first time judging by previous reviews), this was a special surprise for my wife and wanted to celebrate it on our arrival. I called reception immediately, they said they would get it sent up. We waited 30 mins and no sign of it so, as we was wasting our spa time, we gave up waiting and headed to the Spa. On our return to our room at 7:00 pm the bottle was waiting for us.
2, When I booked I enquired about the treatments available at the Spa and was told my 4 choices and that was it. No real options for a male unless you liked a pedicure, manicure or facial treatment. I must stress the Spa was far more accommodating than the reservation team and they quite willingly offered a treatment we were both more than happy with.
3, Arrived 10 mins before our reservation time at the Oak Room restaurant and was told to go to the bar have a drink by the 'Front of house' / 'Maitre d' and he would collect us. 25 mins later (15 mins after our reservation time) I had to return to the restaurant to ask if they had forgotten us, which they had, because the restaurant was only half full. The food was very good, although the 2 smudges of mint flavoured mousse on a plate as a dessert, was a complete rip off.
4, Didn't seem to cope with the numbers down for breakfast.We had nearly finished our breakfast before our coffee and toast arrived.Other people were commenting on this too.
All I got on check out at reception when asked about my stay and I told them of my concerns, was 'Oh, I'm sorry about that'. If my wife had not been by my side and she was unaware of what I had paid, I would of wanted to speak to someone higher.
All this said, a lovely Hotel with nice food, less