Clayton Hotel Cardiff
23/05/2016 Lee P,
Hotel is very well situated in Cardiff, although on a busy junction easy enough to walk safely to all local amenities, the hotel room booked was very clean and comfortable, the Reception staff very po... more
Hotel is very well situated in Cardiff, although on a busy junction easy enough to walk safely to all local amenities, the hotel room booked was very clean and comfortable, the Reception staff very polite and helpful, although the Clayton Hotel site itself classes children only up to 14, the site I booked with was up to 17, after explaining I was not trying a con trick by taking a child older than 14, but actually allowed on the booking site, they said it was ok, and as discussed between us to save more ambiguity with other guests they checked and found it to be so.
All in all would definitely return, although 2 minor points, on the site for the hotel, there is no directive about car parking, 2 car parks within 100yds but nothing to let you know in advance, and the Hotel entrance is around the side of the building, a small sign pointing to the reception would be a good idea less
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel Cardiff, responded to this review
Dear Lee P,
Thank you for taking the time to review us on TripAdvisor, I am glad the whole team were helpful during your stay.
Unfortunately the 3rd party website that you booked through was advertising a child at this age however hotel policy is a child is under 14. We have contacted this website to try and rectify this issue and hope it will be resolved soon.
We look forward to welcoming you back during your next visit to Cardiff, if you have any further queries or would like to book your next stay please contact me directly and I will be delighted to look after your reservation.
Guest Relations & Quality Manager