Business trip with the family
18/08/2019 drewster590, Cincinnati, Ohio
I booked this hotel due to the close proximity to the convention center. It was a business trip for me, but my wife and teenage son were going to attend as well. Prior to my arrival, I called the ho... more
I booked this hotel due to the close proximity to the convention center. It was a business trip for me, but my wife and teenage son were going to attend as well. Prior to my arrival, I called the hotel and made contact with Shanay to ask for specific accommodations. She was incredibly helpful and was able to accommodate my request. Just one day before my arrival, I needed to extend my stay, but change the payment method for that one night. Again, I called and spoke with Shanay, and she was more than willing to help out. I told her I couldn't wait to meet her in person since she was so nice and willing to help out. Upon our arrival, Shanay greeted my family and I with a smile and a nice welcome gift and card. This was BEYOND my expectations. Throughout the week, she made sure to check in with my wife and son and made some wonderful recommendations about places to see and eat. We were never disappointed. All of the staff at the front desk as well as the house keeping personnel were genuinely nice and willing to help out. The room we had was exactly as described. The mattress in the main bedroom was INCREDIBLY COMFORTABLE!!! Our Room was quiet and other than the occasional sounds you'd hear in any big city, we had no trouble sleeping. The overall space was generous and provided ample room for all of us. Yes the bathroom is a bit small, but that didn't slow us down a bit. We used the Internet with no trouble. We didn't partake of the complimentary breakfast, so I can't comment about that. We were able to use UBER quite easily and there were usually several scooters to rent in very close proximity that make the trip to the convention center quick and easy.
All in all, I would definitely stay here again. Great location, great staff, and a great value! less