Outstanding Costumer Service
07/02/2019 Lori B, Reading, United States
The ladies at the front desk went above and beyond to make sure we had everything we needed for our stay. They were pleasant, helpful, and professional. Our room was very comfortable, the bed was plus... more
The ladies at the front desk went above and beyond to make sure we had everything we needed for our stay. They were pleasant, helpful, and professional. Our room was very comfortable, the bed was plush with pillows that didn't collapse when you laid your head down on them. The room and bathroom were clean and well appointed. I must also mention the water pressure from the shower - excellent! The breakfast area was also clean and had a variety of items. Because there are questions relating to wheelchair accessibility, I will say that the elevators, there are two, in the lobby are located behind a wall so that someone in a wheelchair would not be able to approach the doors head-on if they needed to do so. If I had to consider maneuvering a wheelchair, I am not sure I would choose this hotel. Otherwise, I will definitely stay there again and highly recommend it. less
KirstenR736, Guest Relations Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review
Dear Lori B
Thank you for taking the time to write such an excellent review! Glad to hear you had such an enjoyable stay at the Brookshire Suites and that everyone you encounter was warm and friendly. I will most certainly share your wonderful comments with our front desk team. As they will be thrilled to know they were a big part in making your stay experience amazing! We appreciate the feedback regarding the elevators.
We can't wait to welcome you back to Brookshire Suites, see you soon!