Good until the end
08/10/2018 Mary H, Brockton, Massachusetts, United States
We found the Brooklyn Way Hotel to be quiet and clean, and easy to find. The desk and maid service were polite and helpful, and the beds were comfortable enough. The view was a nice one. The bed lin... more
We found the Brooklyn Way Hotel to be quiet and clean, and easy to find. The desk and maid service were polite and helpful, and the beds were comfortable enough. The view was a nice one. The bed linens were clean, and the towels were ample, clean, soft and absorbent. The bathroom was clean, and the water pressure was good. The price, for NYC was reasonable.
We would have considered giving this hotel 5 stars.
At 8:15 Sunday morning, however, we were awoken from a sound sleep by LOUD banging, followed by deafening mechanical sounds from work being done on the roof. (We were on the 10th floor.) It was impossible to even hear what the front desk said when we called them. Maybe they apologized. Who knows? Nothing was said upon checkout, however.
We wondered why work had to be done so early on a Sunday morning? less
Christian A, General Manager at Brooklyn Way Hotel, BW Signature Collection, responded to this review
Thank you for staying with us Mary H.
I would like to apologize on behalf of the property for the inconvenience you had Sunday morning.
We take pride on our customer service and we failed at the end to provide you such service.
Please contact me at 718-768-3100 in order for me to get more details regarding your recent experience with us.
Once again thank you, and I look forward to speaking with you.