I have stayed at this resort before and every time, I am pleasantly surprised by the quality of service, the thorough professionalism of the staff, the amazing food and a wonderful experience, each ti... more
I have stayed at this resort before and every time, I am pleasantly surprised by the quality of service, the thorough professionalism of the staff, the amazing food and a wonderful experience, each time!
This time, I made it a point to ask for all the staff members’ names so that I can personally thank them and let someone at corporate know what an amazing group of staff you have.
To that effect, I wanted to thank Juan, Ruby, Gloria and Franco who work at Arches and ALWAYS go above and beyond their call of duty. I was in a fairly large group of friends that stayed at the resort this past weekend. They all went out of their way to keep us happy, serving us well, checking on us and being just plain delightful! I was in a group of nine rowdy bikers and we all were given the superstar treatment!
In addition, I wanted to thank Maribel and Nayeli (I think I may have butchered her name) at the front desk too for their superior sense of service and genuineness. Heck, when I walked over to pick up a beach towel on Saturday afternoon, I mentioned in passing that I was hungry and Nayeli offered me a protein bar from her own stash! That is such wonderful genuineness! I was absolutely humbled and grateful.
Thank you for making our stay not only comfortable, but treating us like your own! less