Best Western Zachary Inn

Checked in for a week for a business trip, Hotel manager could not manage to have my refrigerator fixed all week after multiple requests. Customer service was rude and standoffish. I have never experienced difficulity in a hotel until now. less

This hotel is horrible. When we got to the room there was feces on the wall by the toilet paper holder. There was a roach crawling on my daughters pillow while she was laying on it. There is mold on the ceilings. You have to wear flip flops in the room otherwise the bottom of your feet gets black from the horribly stained carpet. There was piles of dog poop in the hallways. The housekeeping is horrible here. We got to the room late one night and there were no towels. I went down to get some and they gave me some but they were still damp. The person working the desk didn't know how to operate any of the laundry equipment. A poor old man came down to the desk and told the desk person that he had been there 4 days and still using the same towels as when he arrived. Another night we had to once again go down and get our own towels and they only had 2 clean ones to give us.Also, when we arrived and needed a luggage cart, there was only 2 carts and one of them was loaded with bags of trash. They finally emptied all the trash off of it only to find out the luggage cart really needed to be thrown in the trash too because it was falling apart. The parking is horrible and to make matters worse they have part of the lot dug up. I've stayed at many Best Westerns and this is the worst hotel I've ever stayed in. You are better off sleeping in your car than to subject your family to this environmentally hazardous hotel. less

This stay at this particular Best Western was a horrible experience for our family. Once we checked in and saw the filth and the mold, we went downstairs to complain and checked out. We transferred to a safer , cleaner hotel. The day manager is rude, and is very unprofessional. She yells at customers and does nothing to make this situation better or workable. Stay somewhere else for you safety and health. less

Hotel staff always makes you feel welcome. The hotel is always clean and well kept. I have stayed here on several occasions and have never had any problems. The breakfast area is always clean and well stocked. The rooms are always clean and well cared for. The area is quiet and very restful. I will be staying here again when I am in the area. less

The room and bed was awesome! The staff extremely helpful! Breakfast was awesome! Pool was clean! And we had an awesome weekend! Keep up the good work guys, I would recommend staying here to anyone! Thanks! less