Best Western Zachary Inn

This has been the only Hotel we have stayed in since it opened it has been always the best but this trip was a shock to the first room had not been cleaned and the second room was only partially cleaned there were drink bottles left on the floor by the chair and bed closest to the A/C unit I left them there to see if they would pick the up and they never did so just a little disappointed in the Hotel management less

Our experience was a pleasant one at Best Western Zachary Inn. For one thing, the location was perfect for getting away from the bustle of Baton Rouge. But we were close enough to go into Baton Rouge the next day. Our check-in went smoothly. The room and bath were clean, and the bed was comfortable. We especially liked the complimentary breakfast the next morning, which many hotels have done away with or modified during Covid. The hotel improvised by providing a person to assist with dishing out the hot foods. Overall, our stay was fine with no complaints! less

Awesome stay, friendly staff very helpful to me and my husband. The lobby area was so clean and fresh. did not get a chance to eat breakfast. I would refer other people to stay at the Best Western in Zachary Inn less

Checked in for a week for a business trip, Hotel manager could not manage to have my refrigerator fixed all week after multiple requests. Customer service was rude and standoffish. I have never experienced difficulity in a hotel until now. less

This hotel is horrible. When we got to the room there was feces on the wall by the toilet paper holder. There was a roach crawling on my daughters pillow while she was laying on it. There is mold on the ceilings. You have to wear flip flops in the room otherwise the bottom of your feet gets black from the horribly stained carpet. There was piles of dog poop in the hallways. The housekeeping is horrible here. We got to the room late one night and there were no towels. I went down to get some and they gave me some but they were still damp. The person working the desk didn't know how to operate any of the laundry equipment. A poor old man came down to the desk and told the desk person that he had been there 4 days and still using the same towels as when he arrived. Another night we had to once again go down and get our own towels and they only had 2 clean ones to give us.Also, when we arrived and needed a luggage cart, there was only 2 carts and one of them was loaded with bags of trash. They finally emptied all the trash off of it only to find out the luggage cart really needed to be thrown in the trash too because it was falling apart. The parking is horrible and to make matters worse they have part of the lot dug up. I've stayed at many Best Westerns and this is the worst hotel I've ever stayed in. You are better off sleeping in your car than to subject your family to this environmentally hazardous hotel. less