This place is going down hill.
We have been coming to this Best Western for a few years now and the rooms have always been so so, but the staff is always friendly and we have always known what to expect. Well this time may have been the last time we ever stay here again. In the middle of a pandemic, they sure make a lot of claims for safety but we saw numerous staff walking in and out of the front desk area without masks on while we were checking in. First sign we should have left right then. Then the person at the front desk was rude and extremely short with my husband. It was frustrating but it was late so we just went straight to our room. Once in the room we found there was no phone at all! The second night the tv stopped getting a signal, no big deal I'll just call the front desk... oh wait, NO PHONE. Whatever, I'll use my cell phone, what a pain in the ass to actually get to the front desk. When I finally get to someone at the actual property front desk, I advise I don't have a phone in my room and the tv is not working. I get a "I'll have maintenance come take a look" and that's it. No apology for the inconvenience, or “oh I'm so sorry your room is lacking a phone”, NOTHING! Maintenance comes and to our surprise, walks in our room without a face mask! He has to come back with another maintenance man and I figure, if my son (4 years old) and I wear our masks, maybe they will put theirs on. NOPE Just preceded to reset the tv and stand there while we are sitting wearing our masks. Then of course there was that fact that a light didn't work, the jet tub didn’t work, the fridge barely kept a bottle of water cool, there was trash under the bed, the property itself was nasty with trash all over and to top it all off, every single way we had to get to our room was through a smoking section. That alone wouldn’t normally be a deal breaker but on top of everything else, I’m over this place. I will say that the staff in the breakfast and bar area are wonderful, the breakfast they serve is actually quite good and we love having the pool right there but unfortunately, the front desk staff and the room quality are the worst. I think we will try another hotel of this price range in the area next time, there are plenty. less