Broken Items in Room, Unfriendly Staff, Bill Inaccuracy
18/04/2017 Ingridanne88, Dallas, Texas
We decided to book directly with the hotel, rather than an online vendor -- called and received a confirmed rate of $91 with taxes/fees included. The first room we were placed in had a toilet that was... more
We decided to book directly with the hotel, rather than an online vendor -- called and received a confirmed rate of $91 with taxes/fees included. The first room we were placed in had a toilet that was not working -- was moved to another room because "maintenance had left for the day" (it was 12pm). The next room had lights that did not illuminate fully -- were told issues would be fixed by time of our return that evening (around 10pm), they were not. Upon checkout, were told that the manager had discounted our rate due to the inconvenience - but our bill read the original cost quoted. Front Desk Agent stated that I had 'misheard' her the day before and $91 was the discounted rate. Would not contact manager and offered no explanation. Horrible customer service. less
Sydney P, General Manager at Best Western Yellowstone Crossing, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I do want to let you know, on Sunday, I personally gave you a 15% off discount for the dim light.
If I can provide any assistance, please don't hesitate to contact me directly at 406-628-6888.
Best Western Yellowstone Crossing