Not bad, not great
11/09/2018 SusanAndJim, Austin, Texas
Ours was a one night stopover on our way across Montana. The hotel is conveniently located on a street running parallel to I90. There’s a McDonald’s next door and a Walmart a mile or so down the road,... more
Ours was a one night stopover on our way across Montana. The hotel is conveniently located on a street running parallel to I90. There’s a McDonald’s next door and a Walmart a mile or so down the road, with Pizza Hut between.
We were checked in promptly and efficiently. There was popcorn and cold orangeade in the lobby. Unfortunately, when we got to our 3rd floor room there was loud music blaring from one room, and 2 rooms near us had their doors propped open. That bad omen for the night was quickly fixed by the woman at the front desk.
Our king room had a comfortable bed...and was quiet save for the occasional rumbling of a train going by behind the motel. I had a good night’s sleep; my husband said he heard the train whistle more than once. The room vanity is outside the bathroom, a plus in my opinion. There was plenty of hot water, good towels and decent toiletries. There was a full size microwave and fridge with a small freezer, as well as a desk and easy chair. There is a laundry room (with reasonable charges) on the first floor.
There was the usual non-smoking sign in the room, with an interesting twist for the lawyers out there. The sign reads “If smoking occurs during your stay, a $250 cleaning fee will be billed to your account.” Hmmm. If someone smokes in the adjoining room...
This hotel must have had some raucous parties in the past, as there’s a “no pool parties” sign on the door to the indoor pool.
Hot breakfast was the usual sausage and eggs and waffles and biscuits and gravy we get at other Best Western’s. This time, the sausages were sliced and nicely fried. Cold items included some really good pound cake, hard cooked eggs, yogurt and cereal. One unusual touch was how friendly the attendants were, stopping by tables to ask if everything was ok.
Not a bad place for one night. But not one we’d likely choose again. less
Cynthia W, General Manager at Best Western Yellowstone Crossing, responded to this review
I apologize for the noise on your floor upon your arrival. As you stated above, we are quick to act so that our guests have an enjoyable stay.
We do not allow "pool parties" at our property. Our 24 hour pool and spa are for our registered guests.
We are making some changes to our breakfast menu and adding some new items for our guests. We hope if you come back our way that you will give us another try.