dirty room and very noisy, good location and helpful staff
29/12/2017 Shawn C, San Jose, California
Booked this hotel with my friends. I stayed for 3 nights. My room (214) is dirty: quite a few visible dirts on carpet, dust on desk surface, hair and dirts on bed sheets. My friends rooms were better ... more
Booked this hotel with my friends. I stayed for 3 nights. My room (214) is dirty: quite a few visible dirts on carpet, dust on desk surface, hair and dirts on bed sheets. My friends rooms were better (at least carpet cleaner). Also, most rooms of this hotel face directly to a major road (4 lanes), so it is very noisy. I am not a light sleeper, but I felt the noise to be annoy. I got my room under 90 per night, so I am ok with all the above CONs which I usually care, considering its location is good, free parking and free breakfast (not great, but ok). But if you pay above 100, better find some place elsewhere. I did not interact with staff that much, but I think they are nice. I do see people like to use the heated outdoor pool. less
Jorge M, General Manager at Best Western Yacht Harbor Hotel, responded to this review
Please accept my sincere apology on my behalf and the entire team as well. We do have a quarterly carpet cleaning program in place but I will immediately have our carpet guy concentrate on this particular room. Unfortunately since we are an airport location the traffic noise might be a little to much for some of our guest.
Jorge A. Mendoza Jr.
Best Western Yacht Harbor Hotel