I am not one to review things in general but we had such a terrible experience I have to write about it. First of all our room is on the 4th floor but we can hear cars and airplanes passing by every f... more
I am not one to review things in general but we had such a terrible experience I have to write about it. First of all our room is on the 4th floor but we can hear cars and airplanes passing by every few seconds and me and my family would wake up at night from how loud it was. Second of all our bathroom in our room flooded! I noticed a leak coming from our rooms ac so we put a trash can to collect the water on the ground and we told the front desk about it so they could solve the issue. Later in the day my father came back to the room to find our bathroom floors covered with water. Luckily we came to the room in time before the water reached our luggage but I just really wish they could’ve taken care of this issue earlier and quicker. We went to the front and they gave us another room like one door down from the room that the bathroom got flooded in, but I feel like we deserved an upgraded room or a free night or something for all the trouble we went through. Also they served breakfast there but I just couldn’t eat any of it. The food was so discussing I had to spit it out. Overall I think this was one of the worst hotel experiences I have ever had less
JorgeM7694, General Manager at Best Western Yacht Harbor Hotel, responded to this review
As much as we would like to prevent street and plane noise, we do advertise as an airport location hotel, as a busy airport location you are going to experience the kind of noise you described but we have several methods of diverting these normal sounds for an airport hotel at the front desk, did you ask or call the front desk in regards to this issue in order for us to solve them for you? In regards to the flooded room, we had two different issues, issue #1 was the condensation from the AC cause the leak from the unit to the floor and that was dealt with, issue #2 had nothing to do with the flood of the room that came from the negligence of other guest above you and cause the flood in your room, unfortunately sometimes other guest don't care and we have to resolve the issues. We serve an american style breakfast, we have several items to enjoy from pancakes, to waffles to hot food that might consist of eggs, potatoes and sausage, eggs, potatoes and bacon and the favorite of our guest eggs, potatoes, biscuits and gravy, as well 4 different cereals, hot oatmeal, juices, coffees, yogurt, fruits and assorted breads, danishes and bagels.
Jorge A. Mendoza Jr.
Best Western Yacht Harbor Hotel