POOR Housekeeping! Short at Breakfast. Defective key cards.
26/10/2018 97hals, Blue Creek, Ohio
Our first evening, Thursday, was fine. Breakfast was good. When we returned Friday evening, our key cards wouldn't work. We were an the extreme end of the building. I had to walk all the way to the lo... more
Our first evening, Thursday, was fine. Breakfast was good. When we returned Friday evening, our key cards wouldn't work. We were an the extreme end of the building. I had to walk all the way to the lobby with my wife waited outdoors! When finally we got into our room, it was a mess. The beds were haphazardly made, and one bedspread was actually laying on the floor. The room waste basket had not been emptied. Towels in the bathroom looked like they had just been tossed up on the shelf, and there was a dirty towel handing behind the door. We had used all the tissues the previous night, and they had not been replaced. The next morning we went to breakfast and the eggs were gone. None appeared until about a half hour later when we were done. They did give us a discount on the room but we would rather had a well maintained room. I should add that this is a pet-friendly motel, I've seen LESS dogs at a kennel, so if you are not a fan of sleeping with dogs, don't stay here. less
Nerissa M, Guest Relations Manager at Best Western Wytheville Inn, responded to this review
Thank you so much for taking the time to leave such a thorough and insightful review regarding the breakfast service, rooms cleanliness and suggestions to improve the experience for our valued guests in the future. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Hope that we will impress you with exemplary service during future visits
General Manager of Best Western Wytheville Inn Hotel