Top of The Line
01/09/2019 Edward B, Annandale, Virginia
Seniors arriving late, lost & tired-tripped over WOOSTER by chance! A Best Western customer for years past,I had written off this chain! Again, tired and suffering large dosages of snippy comments fro... more
Seniors arriving late, lost & tired-tripped over WOOSTER by chance! A Best Western customer for years past,I had written off this chain! Again, tired and suffering large dosages of snippy comments from my bride of 59 years.Helen greeting me at the desk after serving several travelers HELEN--GRAHAM CGO Chief Greeting Officer. Going for me was my past mother Helen and a sister Helen what a stunning cheerful laugh.Helen-Not only could she quickly provided accommodation. She tasked the computer and BINGO not only did we get a Military discount she retrieved my past #--Customer service, the kindest and highest order. WIFI exceptional .Clean & customer functional. She offered several locations dine and winked when she mentioned "BROKEN ROCKS out the front door a block away--it too is a student, facility, parent, family destination dining treat (PS get reservations--food cost--less expensive then the one's we pay inside our Nation's Beltway--Yes I'm excited. Yes if in BW country WOOSTER OH you will experience this exceptional, well run facility! Keep on, Keeping on! less
Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you so much for the exceptional review, we are so pleased to hear that you enjoyed your stay with us. Enjoying the downtown location and the great restaurants within walking distance to the hotel make our location perfect for guests who want to experience beautiful downtown Wooster.
We are so our staff met your needs and made you feel like part of our BW family, that is our ultimate goal to assure we see you again. It is because of guests such as yourself that we do what we do, so we thank you again.
We hope you have a truly blessed day and we look forward to seeing you again.