I walked through the door after driving around for an hour on possibly the worst day of my life. Not knowing where exactly I was, I found my way in the front door of the gorgeous hotel. It was about 11pm, no reservation but was greeted with a friendly face (actually 2 friendly faces) Helen, the manager, was exceptional, and such a caring lady. She checked me in, talked with me to steer my mind away from the awful event that had just happened. I went to my room, which was the amazing. It was warming, and felt safe for me. It is nicely decorated, very very clean. plenty of anything you need for your stay. I settled in, and even though it was time for Helen to go home, she called my room to ask if I needed anything at all. well, I had no toothpaste as I had not planned on being away from my husband on this trip. She not only brought me toothbrush/toothpaste, she brought me some food/fruit and a hug. Yes a hug, which I needed so very much. The breakfast the next day was amazing. food tasted great, the presentation was like a buffet at a wedding. The area is clean and large to eat your breakfast. If I am ever back in this nice little town, I will most definitely be back. The folks here care about more than selling you a room, they care about the folks walking through the front door. The hotel is beautiful, clean and everything worked perfectly. Oh, I also received a card under my door the next morning from Helen giving me lifting words as I headed home. Thank you Helen, and all the wonderful staff at this hotel. less
Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
The words thank you do not seem appropriate with this review, as I was reading it I had chills going down my arms. We pride ourselves in great customer service and your story of your stay here was truly amazing.
It is so great to get positive feedback and as you explained, this is not just a job for anyone of us, we truly do care about every person who comes through that door. It is because of guests such as yourself we do what we do, so thank you.
We welcome you back hopefully under better circumstances and we wish you a truly blessed day.