Good Hotel ... but some areas require addressing
Just spent 2 nights at the Woodlands. The room was spacious enough but was very dated. The wallpaper (which had stains on it), furniture and carpets are needing updated - looks like early 90s. Anoth... more
Just spent 2 nights at the Woodlands. The room was spacious enough but was very dated. The wallpaper (which had stains on it), furniture and carpets are needing updated - looks like early 90s. Another issue was that the kitchen smells were very strong in the shower room and the waft of garlic in particular was strong especially in the evenings. The other problem was that the bottle banks were outside the room and the noise of the bottles being thrown in in the evenings (there were functions on) and in the morning werent too ideal either. However the room was clean and I was impressed with the COVID precautions. The leisure suite was good and the pool was nice and clean with lovely clean large towels.
My only other issue was the breakfast - particularly on the first day. I wasn't that impressed with what was served and the queue for the toast machine meant that everyone was on top of each other. The "hot" food was lukewarm and I noticed that the server put scrambled eggs which had been sitting out in an icecream tub on the floor into the server and mixed them in. I feel that if they moved the two tables out of the library and spaced things out better there wouldnt be the queueing etc which impacted of people trying to get cereal and yogurts etc. Bearing in mind there is still a 1 meter space required between people this was not taking place at all. Some people were not wearing masks too which wasnt ideal. However the evening meals were excellent and the restaurant staff were very pleasant and accommodating.
One final point, when there are functions on at the weekends the hotel bar is quite busy and the functions seem to spread into that area too even though they have their own bar and there isnt much space for residents to sit etc. Also some of the language from the first night's function was disgraceful in the reception area and people seem to stand at the front door smoking which could be intimating for people leaving. Not sure what the hotel could do about these issues but its something to bear in mind if you are staying particularly at the weekend. less
Nikki Roberston, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your comments. We are delighted that you enjoyed your stay with us. If you are returning, please contact us directly and ask for rooms in our Abercrombie wing, which may be more suited to your taste and also in a different wing to the kitchen. We can only apologise for other guests language and lack of masks, however, we do ask all guests to follow the current restrictions if they can. There is a smoking area over from the hotel, and again we can only apologise that this wasn't being used. Wedding guests do have the bar in the ballroom, however are required to move through to the main bar for the short time when the turn around is being done between the service and dinner, and then before the evening reception.