What a joke
I have NEVER been so disappointed in staying somewhere in my life. The manager of this place is so RUDE. First I asked about the breakfast and I was told it was a Togo bag with water, granola bar, muf... more
I have NEVER been so disappointed in staying somewhere in my life. The manager of this place is so RUDE. First I asked about the breakfast and I was told it was a Togo bag with water, granola bar, muffin, and fruit, I asked will I’m diabetic and lactose intolerance and she said well you can have the water. Then on trying to set up times for hot tub she’s saying you have to do it 10 mins before to give everyone a chance, what a joke. And rude the whole time I’m talking to her. I WILL NEVER STAY HERE AGAIN. That is not how you run a business. less
General Manager, General Manager at Best Western Woodland Inn, responded to this review
Good Morning Denise,
I do apologize for your experience at our location. I do apologize for the frustrations with our breakfast offering; I do not recall any discussion we had regarding the offerings for our breakfast selection but do understand the frustrations of not having a full breakfast during these times. Unfortunately at this point our county has only approved the food selections we have offered in our Grab 'N' Go breakfast. We are eager to return to our full breakfast as soon as we are given the go ahead by our local county.
I do apologize for the misunderstanding regarding our pool signups. Per our conversation; our pool is strictly monitored by the health department. We were granted a waiver to open our pool during these unprecedented times. In order to obtain the waiver; we do have to enforce very strict guidelines as agreed upon by the hotel and Cowlitz County. We found that in following these guidelines it only allotted a limited amount of swimmers per day. As this has been a learning curve for us all; I had explained to you we were finding that our guests staying with us multiple days were reserving the evening time slots. This left our one day guests with no ability to participate in swimming at all during their stay as evening slots were being reserved before their check in time. In attempt to make some evening time slots available for new arrivals as well, our multiple stay guests are able to reserve one evening time slot; additionally our guests staying multiple days could reserve any time slot during the day up till 3:00 p.m. If our multiple day stay guests wished for an additional evening time slot they could check with the front desk ten minutes prior to the desired time. If it had not been reserved we would be happy to reserve that time slot for you. I do apologize you were offended by our conversation as you had told me you would only enter the pool room with your husband as I offered to reserve a time for your during the day in addition to checking back in the evening. I assure you it was not my intention, and again do apologize for your experience.