Customer service was terrible
04/08/2019 168hj84, Vancouver, Washington
I reserved a room for two nights. bed was hard, kids running up and down hallway, and stomping. The room was clean. The tub was nice. After the terrible first night we decided to go to another hotel. ... more
I reserved a room for two nights. bed was hard, kids running up and down hallway, and stomping. The room was clean. The tub was nice. After the terrible first night we decided to go to another hotel. I called the desk and asked about me leaving a day early, she was very nice and understanding. So we packed our stuff then went to check out. And a very rude lady said we couldn't leave without paying for 2 nights 500$ something dollars. I told her I did talk with someone in the am and said it was fine. She didnt believe me, was unapologetic about noise and other issues. I was so unsatisfied I was about to pay the 500 plus dollars just to get out of that place. Then when I came back after packing the car she was on the phone with the person who said I could only pay one night. After she got off the phone and said she did say it is ok. Didn't apologize just handed me my paper and said you can take that with you. I am glad that I didn't have to pay the 500 somethingdollar bill.
I'll never go to this location again. Me and my husband got married in july and we cant afford a huge vacation for a honeymoon so we thought we would just getaway for a couple nights. We wasted our first night here and I regret it. Wish I could get my money back. Or get a complimentary night at a better best western. Dont waste your time or money going here less
General M, General Manager at Best Western Woodland Inn, responded to this review
I do apologize for the experience you had at our location. I have been searching for your reservations with this particular price point, and unable to find this in our system. I would love to hear more of your experience and the agents that worked with you. Thank you for taking the time to let me know of your experience!