Best Western Woodland Inn

Good Morning! I am delighted to hear you enjoyed your stay at our location and found our rooms clean and comfortable! Thank you for taking the time to leave feedback and we hope to see you again soon! Thank you!

Good Morning, Again, I do apologize for your experience. During our conversation you had mentioned the unreported fall to front desk took place in the bathroom. Later during our conversation you mentioned it happening on the carpet the night you checked in due to the carpet being damp, which is why you were unable to switch rooms when you were unhappy. In this review you slipped after that shower was turned on after two minutes. I apologize you had selected the ADA style room with a roll in bathroom and roll out shower through your third party booking agency. That bathroom is designed to allow those with a wheel chair to freely access the shower by rolling in and around the bathroom. As people roll in and roll out, there may be water transfer between the bathroom and the main area of the room. As this is an ADA style bathroom it is also designed in the event wheelchairs do not fit in the shower; they will also be able to utilize the rest of the bathroom to shower in. This is similar to what you would experience in a hospital bathroom. I did speak to the front desk agent regarding the soap, as this is defiantly unacceptable to have used soap in your room. She did explain and note that you had requested soap at the desk as you were not provided any in your room. At that time she also offered you shampoo and conditioner in the event those were forgotten as well; and those were declined as they were provided to you in the room. During our conversation and on a different review platform you complained you were not provided any. During our conversation you had mentioned to me you did not sleep well because the bed was uneven; Myself and the maintenance did look into this and were unable to see the bed being uneven or sloped as it lays on a platform . Again, I do apologize you did not enjoy your experience and felt the compensation was inadequate as you would only accept a full refund. We do wish you the best of luck in the future. Thank you!

Good Morning! I am so glad you enjoyed your upgraded room and delighted to hear you enjoyed your stay! Thank you for taking the time to leave feedback and we do hope to see you again soon! Thank you!