Best Western Woodland Inn

1380 Atlantic Avenue, Woodland, Washington, 98674-8457, United States
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Best Western Woodland Inn

Enjoy the close proximity to Portland shopping and much more at this Woodland, WA hotel. A friendly staff, premium amenities and quality service greet you as you enter this hotel, but the comfortable and well-appointed rooms will keep you coming back show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1380 Atlantic Avenue, Woodland, Washington, 98674-8457, United States

Reviews of Best Western Woodland Inn

Traveller Overview:
4.0 Rating: 257 reviews
Excellent 35%
Very Good 35%
Average 12%
Poor 5%
Terrible 10%
Rating

squig89, wrote review 23/11/2020

Great place to stay!

This is a nice place to stay and relax. The staff is friendly and they do a great job in making you feel welcome. The rooms are well kept and clean. We have stayed here often and never had any problem... more

Owner Response
General Manager, General Manager at Best Western Woodland Inn, responded to this review
Good Morning, Thank you for feedback regarding your stay! I am delighted to hear you enjoy your stay glad we are doing are part ensuring you feel secure, safe and welcome! We do look forward to your future stays and hope to see you again soon! Thank you!
Rating

RVTransport, wrote review 21/11/2020

KEEP DRIVING

Parking lot extremely dark, wondered at our vehicle's safety. Chipped paint, scuffed walls, dried fruit on furniture. Could not get bag breakfast unless told then exact time I would pick it up. Aske... more

Owner Response
General Manager, General Manager at Best Western Woodland Inn, responded to this review
Good Morning Catherine, Thank you for sharing your experience regarding your stay. I will be sure to have our maintenance team resolve the issue with the scuffed paint on the door frame that we spoke about. While I understand you felt that being from out of state that the Washington state mandates required would not apply to you; unfortunately they still do apply to us. We do take the safety concerns of our guests very seriously and do need to adhere to the mandates set forth by Washington State and our local health department. We do try our very best to inconvenience our guests as little as possible. One of the ways we have found to continue to offer breakfast during these difficult times is to have the breakfast pre-ordered, bagged and ready to go during our breakfast hours with the desired selected menu and options. We do ask for an approximate pick up time within our breakfast orders. It was night agent's understanding as you were extremely frustrated with filling out the desired breakfast choices and options while she assisted you with your order completion that you no longer desired breakfast as you told her "Just forget it if everything is this hard for you" that you no longer desired to pre-order breakfast. Per our conversation in the morning; I explained to you that the previous agent had thought you canceled your order when you walked away from the desk that evening. As I tried to explain to you; I would be happy to prepare you breakfast and have it ready for pickup within our allocated breakfast times. It was at this time that you referred to myself and the staff as your servants and should do as you say. As I explained while we are happy to provide you service and we strive to ensure our guests are happy and feel like family; we will not tolerate comments and/or actions that degrade our guests or staff members. Again, I do apologize that you were unhappy with the accommodations offered at our location and we wish you the best of luck in the future.
Rating

letbyron, wrote review 07/08/2020

Very nice handicapped room except there was no hand held shower

Rooms were very nice for the nights we stayed. We stayed at this best western two night on our trip and then one night on the way back. We needed a handicapped room with roll in shower for my husban... more

Owner Response
General Manager, General Manager at Best Western Woodland Inn, responded to this review
Good Morning, I am so glad you enjoyed your stay at our location! It was a pleasure speaking with you! I do apologize there was no hand held shower in our bathroom. I do understand how difficult that can be. Thank you for taking the time to leave feedback and we do hope to see you again soon! Thank you!
Rating

Denise A, wrote review 05/08/2020

What a joke

I have NEVER been so disappointed in staying somewhere in my life. The manager of this place is so RUDE. First I asked about the breakfast and I was told it was a Togo bag with water, granola bar, muf... more

Owner Response
General Manager, General Manager at Best Western Woodland Inn, responded to this review
Good Morning Denise, I do apologize for your experience at our location. I do apologize for the frustrations with our breakfast offering; I do not recall any discussion we had regarding the offerings for our breakfast selection but do understand the frustrations of not having a full breakfast during these times. Unfortunately at this point our county has only approved the food selections we have offered in our Grab 'N' Go breakfast. We are eager to return to our full breakfast as soon as we are given the go ahead by our local county. I do apologize for the misunderstanding regarding our pool signups. Per our conversation; our pool is strictly monitored by the health department. We were granted a waiver to open our pool during these unprecedented times. In order to obtain the waiver; we do have to enforce very strict guidelines as agreed upon by the hotel and Cowlitz County. We found that in following these guidelines it only allotted a limited amount of swimmers per day. As this has been a learning curve for us all; I had explained to you we were finding that our guests staying with us multiple days were reserving the evening time slots. This left our one day guests with no ability to participate in swimming at all during their stay as evening slots were being reserved before their check in time. In attempt to make some evening time slots available for new arrivals as well, our multiple stay guests are able to reserve one evening time slot; additionally our guests staying multiple days could reserve any time slot during the day up till 3:00 p.m. If our multiple day stay guests wished for an additional evening time slot they could check with the front desk ten minutes prior to the desired time. If it had not been reserved we would be happy to reserve that time slot for you. I do apologize you were offended by our conversation as you had told me you would only enter the pool room with your husband as I offered to reserve a time for your during the day in addition to checking back in the evening. I assure you it was not my intention, and again do apologize for your experience. Thank you
Rating

cedwards1645, wrote review 18/05/2020

Did not honor reservation

I travel to the Portland/ Vancouver area to see my doctors. I am partially handicapped with a large service dog. So when making a reservation I always ask for a king size bed on the ground floor, clos... more

Owner Response
General M, General Manager at Best Western Woodland Inn, responded to this review
Good Morning, I do apologize for our experience at our location during your five night stay. While we do try our best to accommodate every request made; there are times when we are simply unable. This does seem to be one of those times as all the single Kings on the ground floor had been utilized prior to the day of your check in. As you were very animate about a room on the ground floor, the front desk agent did offer you the solution of changing your room type to keep you on the ground floor. I am so very sorry this turned out to be unacceptable to you as each staff member attempted to go above and beyond to assist you during your stay. Again, I do apologize for the confusion and wish you the best of luck in the future.