Great Hotel...Hope to God that you don't leave anything behind at the hotel after your stay
21/10/2016 Carrie J, Milton, Canada
I stayed at the Best Western Inn Woodland Hills from Oct 8-15 2016, the hotel is so lovely, the design of it makes it look old Spanish it has that charm to it. The Rooms are great, we stayed in 119 an... more
I stayed at the Best Western Inn Woodland Hills from Oct 8-15 2016, the hotel is so lovely, the design of it makes it look old Spanish it has that charm to it. The Rooms are great, we stayed in 119 and it was very spacious for 2 of us.
We had a fridge and a microwave and the beds are so comfy. Everything that was advertised was included.
The breakfast had a great selection of food and the staff working the kitchen were so helpful and lovely. Beverly was always on her feet ready to help when needed.
The Front desk staff could be a little friendlier.
The wifi was great never had an issue and the pool and hot tub (spa as they call it) was fantastic and totally relaxing.
The location of the hotel was great...it's right on Ventura Blvd. close to everything, shops, grocery stores, restaurants and even the Transit was easy to get to.
The only issue I had and am still having is that I left my very expensive tooth brush charger in the room and didn't notice until the next day. I called the hotel right away and spoke to Roger who was checking on the lost and found list and was to call me back. Well 2 days came and went and no call back...I called again on Tuesday and spoke to Joe and was to have Jose call me when he arrived back at the office the next day and no phone call. I finally called again on Friday the 21st of Oct after being home a week and the issue they were having was if the US Postal Service delivered to Canada Toronto to be exact. I offered to pay for FedEx and Joe said that it was a liability to go to the FedEx store in case he got into an accident. Well then how do you send recovered items back their owners in Canada. As of right now at 4:16pm Eastern Standard Time I'm still waiting for Jose to return my call. I asked for his supervisor and was directed to the Owner's voice mail not even a name the young lady at the front desk could offer me.
I just warn you!!...don't forget or leave any personal items in your room or at the hotel if you don't want them back and especially if you live in Canada. less
Joseph-05663, Guest Relations Manager at BEST WESTERN Woodland Hills Inn, responded to this review
I'm sorry that we were unable to ship your charger to you before the battery drained. USPS International shipping takes 7-21 days.