Motel set up & breakfast a calamity
27/08/2018 Reeldeal, Carlow, Ireland.
The overall experience here was disappointing. Basically a motel set up and under renovation to boot. No real reception area lobby or bar to speak of. I was checked in by a guy in a booth at a desk wh... more
The overall experience here was disappointing. Basically a motel set up and under renovation to boot. No real reception area lobby or bar to speak of. I was checked in by a guy in a booth at a desk who told me that the breakfast room was closed and a makeshift room was being set up in room 138! I then drove my hired SUV over to room 150 where there was dried vomit and rubbish outside the door - nice! Room was adequate but on ground level with homeless people outside the side gate . Needless to say not ideal for families with young children. Breakfast was a complete disaster with a room full of people with no seats and without basic provisions. Not good enough and they really should have given people a discount for the shoddy state of the Motel. This is not a hotel folks! less
Victor-05663, General Manager at Best Western Woodland Hills, responded to this review
Hi Reeldeal, I'm sorry that you had a poor experience. We had been undergoing a substantial expansion and renovation to our Lobby and Breakfast area. We decided to still serve a continental breakfast rather than to completely shut down breakfast. We did our best to satisfy our guests while offering rates below the norm. we are not out of the renovation, and breakfast is new and exciting. I hope that you may reconsider us in the future. Thank you for your review.