Noise, Noise, Noise!!!
29/10/2019 Richard P, Robbinsville, United States
We stayed in this hotel for two nights. We had a ground floor room, with the parking spaces being close to the hotel. On the first night, there were multiple people in a pickup smoking weed and playin... more
We stayed in this hotel for two nights. We had a ground floor room, with the parking spaces being close to the hotel. On the first night, there were multiple people in a pickup smoking weed and playing loud music till 11PM. On the second night, the occupants in the room next to us were partying and playing loud music all night. Finally called the front desk at 2:30AM and they called the room telling them they needed to be quieter. The music stopped but they continued to party to 5:30am. The evening desk manager had been told by the day manager that there could be issues with that group, so why didn't they give them a room away from other guests? The hotel has 123 rooms, and many were unoccupied. Never had housekeeping clean our room during our stay (this was a first). Would not recommend staying at this location. less
David B, General Manager at Best Western Woodhaven Inn, responded to this review
Thank you for your feedback. I apologize that you were inconvenienced the first night of your stay. We take noise complaints very serious. We expect that all guests respect the comfort of each other. We do have security and monitored the situation you mentioned to us. We offered you another clean room the next day away from the room that you had mentioned to us. We do provide daily housekeeping to our guests. Since you changed rooms for your second night there wouldn't be any additional housekeeping service to the two clean rooms that you were given. Again, I apologize that we did not meet your expectations. We strive to provide all of our guests with clean, comfortable accommodations, excellent customer service at a competitive rate.