Hotel from hell
This was the worst hotel i have ever stayed at. Very dirty and ghetto and they charge 149.00 for the king suit thats what we got there was people drinking beer and liquor sitting outside the windows o... more
This was the worst hotel i have ever stayed at. Very dirty and ghetto and they charge 149.00 for the king suit thats what we got there was people drinking beer and liquor sitting outside the windows of their rooms bbq. They didn't have sheets on the second bed or extra pillows the walls were so water damaged that it was bulging out the walls the room was disgusting and wasn't the cleanest. Before i booked the room i requested a crib 3 hours before check in time and there was no crib in our room when i asked the desk clerk she said she didn't have anyone to take it for me and i was on the third floor with two babies that had to sleep in my bed with me because there was no access to a crib. The room also had mold that i noticed prior of checking out and im pretty sure there was mold behind the walls that was bulging out from water damage the room looked very old like nothings every been updated they did have a flat screen tv and staff was friendly but not helpful and i heard they updated this best western i think it was only the bar area when i posted the pictures on fb people were as shocked as i was. If your looking for a quick lay and party all night this is the place for you i would not recommend it to a family the partying went on all night it was so loud woke my babies up at 330am you won't get any sleep here and we had no choice but to stay here because we had a gas leak in our home and was waiting on a dte tech to come out and fix it and every where was booked. The wall paper was peeling off the walls they were alot of damages in room that look like it due to never being updated since they opened up less
David Balch, General Manager at Best Western Woodhaven Inn, responded to this review
Thank you for sharing your experience with the Best Western Woodhaven Inn. I am sorry we did not meet your expectations. I apologize that during your stay we were hosting a fishing tournament and the groups rent 90% of the hotel. This is no excuse for the issues you had with the room and service. We truly strive to provide all of our guests with clean, comfortable accommodation, excellent customer service at a competitive rate. We did renovate all of our guests rooms a couple years ago which included new furniture, carpet, wallpaper among other items. I have inspected the room you rented and will work with our maintenance/housekeeping departments to make any corrections. Again, I apologize.