Best Western Woodburn

The shower had 3 dispensers labeled Shampoo, Conditioner, Body wash and all 3 were completely empty. I'm an avid runner and was completely sweaty when I tried to shower before a business meeting and found there was no needed products. This was totally unacceptable after spending $115 on the room! I notified the front desk and the Gal nodded her head and shrugged her shoulders.I also sent a message to BW and zero response. I will not stay at any BW's again. Terrible Customer Service!!! less

I have not been able to see my friend in a while with the whole COVID situation but figured meeting up at a hotel and having a girl's night would be fun! I arrived at the hotel around 4 PM and was able to get checked in fairly quickly and easily. I like the fact they have a barrier up and some Purell on the wall for that extra sense of safety. I asked the lady at the front desk what steps they have taken to handle COVID as it is a concern of mine. The lady explained that the hotel follows all guidelines recommended by the CDC and Oregon Health Department, with hand-sanitizer available to guests, masks being required in the hotel, and social distancing markers on the floor to encourage cooperation by the public. I brought my dog with me and was able to get a dog-friendly room and was glad to see the room was not carpet. This made me feel the room was cleaner and easily sanitized. Denny's is right next door and will deliver food to the hotel for no charge. Plus The breakfast was a bagged lunch type breakfast with plenty of options. My friend and I had some and took pictures to add It was a nice stay for my friend and me to see each other which hasn't happened in a long time due to COVID. I felt safe in this hotel that seemed to take cleaning seriously. less

I normally don't stay at many Best Western properties because a lot of them are outdated. But I was actually surprised how this property is keeping up. I look at all reviews before picking a location but with it being Woodburn, OR - a small town outside of Salem, OR, you don't have many options and the Best Western had the better reviews. Yes, the property is old, but well kept. The lobby was large, clean, and standard with a western theme. The front desk has your standard COVID shield and I saw all employees wearing masks so I cannot agree with previous reviews. Upon checking in, I was quickly greeted by Daniel. Check-in is generally 3 PM but Daniel was nice enough to allow me a room after checking with Housekeeping that a room was available. While Daniel was checking with Housekeeping, a lady came out of the office, whom I learned her name is Dani, greeted me kindly and continued to inform me about the hotel procedures. Dani informed me that due to COVID, for everyone's safety, housekeeping would not service my room for the 3 days I was due to stay with them, but I was welcome to request additional towels, change of towels, and change of trash. Daniel returned to the state they had a room for me to check-in early. I was informed that breakfast was limited to "Grab-N-Go" bags due to COVID which came with a bottle of water, an apple, and a muffin and I could choose additional options of orange juice, apple juice, bagel with cream cheese (prewrapped), Jimmy Dean McMuffin either sausage and egg or egg and Canadian bacon, or a bacon and egg burrito. I was pleased with the options. Not a hot breakfast but better than nothing. They also serve hot coffee behind the front desk in the morning too which I can say is much better than the coffee in the room. I stayed in room #119, a king standard room. Pictures uploaded. I was not displeased with the room. Carpets were not stained or torn. Microwave and fridge were your basic hotel standard, clean and no items left behind in them. The bathroom was clean and a standard hotel bathroom. Lights, phone, and alarm clock all in working order. The TV was a little small but worked. The Wave cable and internet were my only issue. My TV went to a black screen and said, "Interruption in service" I called the front desk and spoke with Sharon who quickly came and fixed it and was supper apologetic though it wasn't her fault. Overall, for a small-town hotel, this was a great pick compared to the other options in the area, Supper 8 and La Quinta. The staff is great. Yes, they are next to I5 and they put everyone on the east side of the hotel which is the furthest from I5 but you do still hear traffic. If I am back in town for work I WILL come here again. less

This review is for my stay on 12-19-2020 in Room 203. As all Best Westerns are independently owned and operated this review is for this specific location. Upon arrival the inside looks clean and nice, and older woman was friendly at the front counter. After coming into the room I saw crayon drawn all over the ottoman so I took a picture (as I don’t have any kids) so I wouldn’t be held responsible for that. I also kept smelling something foul throughout the room but could not figure out where it came from, so I assumed it was the carpets. At around midnight roughly until almost 4 am, the sound coming from the room above my room was loud thumping. Sounded almost like fireworks or a dog digging, thought maybe it was bad piping? I called the front desk and they said they would take care of it and after 4 am it did seize, but I had already not gotten any sleep so that was a loss. The woman in the morning at the desk was very abrupt and rudely gave us our grab and go Breakfast. When we tried to warm up the breakfast in the microwave in the room we found what the smell had been all night long. Someone’s old, partially moldy food in the microwave. Appetite lost and just decided it was best to leave at this point and check out. I kindly let the front desk clerk know the situation and showed pictures, so again, I wasn’t held responsible and her response was “I don’t know what do you want me to do about it.” I asked to speak to a manager to address the whole experience and was told to fill out this form requesting a call. I’m not only disappointed in the room but also how the situation was handled, considering I was calm, polite and understanding the whole time. I understand things are not always perfect but her eye rolls, deep sighs and lack of help and empathy was unprofessional and unnecessary. less

As I have now discovered in reading other reviews, the Best Western in Woodburn OR, does not take COVID seriously. The front desk person wears her mask below her nose. When asked to lift it, she angrily said she has asthma. I suggested she wear something to indicate that so she wouldn't be challenged which only made her angrier. She actually called my room to ask me "what my problem was". One of the 2 men at check out the next morning also, had his mask down. I called a day later to get the manager's name and the original staff person answered the phone. She shouted at me calling me "rude" over and over. She ended with telling me that "if you are so old and delicate, just stay home". BTW, the door to the room sagged so much that the key was very difficult to use and we could not use the dead bolt at all. Staff seemed pretty uninterested in that too. Good luck if you stay there! less