A good hotel with a few small issues
12/11/2017 lonestarlizard, Austin, Texas
This hotel is located near the I49 with good access to nearby fast food restaurants and easy driving to downtown Fayetteville and the University. Our check-in with Savanna was rapid and professional, ... more
This hotel is located near the I49 with good access to nearby fast food restaurants and easy driving to downtown Fayetteville and the University. Our check-in with Savanna was rapid and professional, along with a friendly attitude. Our room, 101, was close to the lobby and the breakfast area as well as the happy hour room. Monday through Wednesday Savanna served us wine, beer and some really good food. No need to get dinner after this happy hour!
We did have some problems with the room. The toilet did not flush properly. I mentioned that to Brett at the front desk and Terry (GM, owner?) immediately offered to get the problem solved. Turns out it was just the fill hose inside the tank had slipped out of the fill tube. The next day I told Brett that the toilet seat was loose and the water control handle for the tub/shower was loose as well. Both of these issues were addressed the same day.
Breakfast was good but some of the days the scrambled eggs and sausage could have been warmer. The dining area is small but we never had a problem finding a place to sit and the friendly staff lady kept the food items coming as needed.
The lobby is a great place to sit and watch the news and read the paper in the morning before heading out for the day. Overall, we had a good stay and the staff personnel were always ready to help you with information and directions. Would recommend this property without any reservations. less
Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words and review!