Best Western Windsor Inn & Suites

I do want to mention that I have stayed at this hotel several times. It used to be one of my go to hotels but over time, it seems to be going down. The exterior and interior common areas are fine and inviting but the rooms have a lot to be desired. I thought this particular hotel had renovations several years ago but now I’m not sure. I utilized some points for a free night..which is why I thought we were in the not so desirable room, however after speaking with the front desk attendant after getting into room seeing how filthy it was, I was told they were booked up due to a local race, which I guess explained the rate/points increase for the stay. I told him I was disappointed that I wasted valuable points for this stay. The attendant sincerely apologized for the room & my complaints & stated he would leave a note for the manger that would be there the next morning. Manager was not there during check out but I did mention same complaints to another attendant who also sincerely apologized. The room floors were Filthy. The blinds were broken so the did not close to keep out light. Mold in shower as well as shower tube was not clean & the message light on phone would not stop blinking..we eventually unplugged the phone & this has happened before during a previous stay. Overall the staff has always been friendly & we like the location but the rooms are making us put this hotel at the bottom of our list. less

This is an older property that could use a remodel. It was comfortable in my room with the sofa, arm chair and bed all in good condition. They just need to need new HVAC and décor to be redone. Breakfast was good but again the area needs to be redone. less

Great place to stay for the night, the front desk worker was very friendly and professional, he help out a lot and also gave us a goodie bag which my daughter loved! For the night and the price it was well work it!! Also the breakfast was great! Food was better than most of the Hiltons I stayed at! less

Great place to stay when visiting Danville.If you want to swim, call first as the pool was out of order during my stay.The staff was very friendly and helpful. Amanda was terrific. Great breakfast, even carried Soy milk which my grand-daughter needed. Beds were very comfortable. I had a double suite which gave me plenty of room. less

Been staying here for years and was impressed with some recent room updates such as improved mini fridge and comfortable seating options. Front desk staff always pleasant. Will continue to use in future. less