24/09/2018 drc123456, Tennessee
Checked in to find two lamps on bathroom counter as the overhead bathroom light out. No shock hazard there. Fan housing draped open on ceiling. Next night bathroom fixed but have no bath towels. W... more
Checked in to find two lamps on bathroom counter as the overhead bathroom light out. No shock hazard there. Fan housing draped open on ceiling. Next night bathroom fixed but have no bath towels. Went to lobby and told they are out of towels and gave me two hand towels as substitute. No excuse. Next night returned to find no shampoo. Again went to lobby and was informed that they are out of shampoo and gave me three conditioner bottles and two bars of soap and said this should do it. Most disappointed that throughout this not one apology was made by any staff. Will not return. less
Hemal T, General Manager at Best Western Windsor Inn & Suites, responded to this review
Dear Valued guest,
I would like to Thank you for taking the time to write a review on your stay. I would like to apologize on behalf of my entire team for the inconvenience during your stay at our hotel. Please let me know when you will be in town I would personally like to host your stay.
We are currently under our renovation process and as the new GM of the hotel we are making some better changes for our guests to offer a better more comfortable stay. Once again I am very sorry for you and your family had to experience.