Best Western Windsor Inn & Suites

This was THE worst experience! We made our reservation a year out. The General Manager took and entered our reservation. Since we had stayed there previously we thought everything was set. We arrived only to discover that they had overbooked by about 20 rooms and elected to send us to a Super8. We were beyond angry!!! No compensation, no phone call, no manger on site. Will never book there again! less

Almost perfectly clean; quiet; common areas are being updated; decent breakfast; very friendly staff. What more could you want? Given the price we paid (we spent more on dinner last night!) I’d say this is an extremely good value! And, yes, we will return. less

This Best Western has little curb appeal and the rooms are the same. While the clerk and rooms were not bad; there did not stand out either. The only outstanding item was the high price I paid for an unmemorable room. less

Outstanding customer service from all Staff from arrival to departure...I have stayed at this location twice in the last 37 days. My family and I are always greeted as if we were just there yesterday. less

Before I start this review I want to say I rarely write reviews but felt other guest should know the skinny. Pros: Location, Breakfast not terrible (for continental). Cons: Staff, Room cleanliness, Noise, Quality for cost, Very Misleading. 1) Room was not ready and the staff just didn't care. I typically wouldn't say anything about this because things happen, but I called before going to the hotel and was told to head that way. 2) Spider webs on the ceiling. Gross! 3) Room door was broken and wouldn't open all the way. (Split at frame on bottom). 4) Pool or spa was under construction and it didn't state that on the website. Even when I was checking in and told our room wouldn't be ready for an hour I told my wife while standing at the check in desk that I was going to check out the pool, the front desk person didn't even tell me then that the pool was closed. 5) Floor wasn't vacuumed (dirty tissues along the edge of the bed) not sure what they were used for but I can only imagine. 6) Very outdated poor quality rooms and beds. TV's may have been some of the first flat screens made and the remote didn't work. 7) Burn holes and stains on bed skirt. Also mattress covers looked as if they have never been cleaned. 8) After check in we had forgotten toothpaste so went to the lobby to ask if they had any available. The lady at the front desk talked to someone standing there about personal things while I waited for nearly 5 minutes. I might try this property if they can turn some things around. Maybe better trained staff, cleaning crew, updated bedding, carpets cleaned, pool fixed, gym fixed, TV's updated. less