15/03/2017 sandy m, Crescent City, California
We stayed there Feb 23 & 24th when I checked online the room was $81.00. Well I asked for the AARP or AAA discount and was told It was given,I went over my bill today and I WAS NOT given the discount,... more
We stayed there Feb 23 & 24th when I checked online the room was $81.00. Well I asked for the AARP or AAA discount and was told It was given,I went over my bill today and I WAS NOT given the discount,was charged $81.00 and $20.00 pet deposit.I do not appreciate being lied to No wonder they wanted to send the bill reciept online. We have many medical appts.there and will find another motel.And I know the motel will not care or address this problem. less
AshlandWindsor, General Manager at BEST WESTERN Windsor Inn, responded to this review
Dear Sandy M,
I'm so sorry that when you booked your reservation, whomever took it did not inform you of the city and state taxes and pet fee. I have reviewed your reservation and the $81 rate you received is our AAA or AARP rate, but I apologize that was not made clear to you at time of arrival. The pet fee is separate from the room and tax, so it is not quoted when we quote a room rate. It is added when we are informed that you are traveling with a pet, but the front desk should have been clear at check in regarding the pet fee, so we will be using this to improve our communication and customer service.
If you would like to discuss your reservation further, I'd be happy to speak with you! You can reach me via phone at 1-800-334-2330 or via email at email@example.com.